Express Home Services

K W.

My bathroom sink was draining slowly. I cleaned the p trap myself, but that didn't help. I called Express Home Services and they came out the same day. The employee used a snake to clear the drain. He was in my house 10 minutes at most. The charges were $350.00!!!!! I felt it was highway robbery, so I called and talked to the owner who was unwilling to reduce the charges. I will not be using their services again!!

Addendum: One of the co-owners reached out and after further discussion, we were able to reach an amicable solution. I will therefore change my rating to 4 stars.

Bell A.

Can't speak to their actual plumbing ability, because they quoted the job at $1500, which was very overpriced. Just had some leaking below the bathroom sink where some corrosion was causing some problems. Paid them the $ (I think $70) for the diagnosis, then they said it would cost $1500. At that point I called my dad's plumber. He did it for around $250-$300.

J P.

We needed AC installed for the high heat summer. The estimator who came out was amazing in how much he knew about the industry and what we would need. He actually took the time to calculate our AC needs (alot of other companies skipped this step). Gave us a wide selection of options and let us know which ones would save us hundreds of dollars. We ended up going with a different company, but they helped us make the best choice and avoid the low ball corner cutting bids and the scammers. These guys really have the best interest for their customers.

Michael K.

It pains me to write this review, because I had a great experience when I had them replace my a/c and furnace last year, and so when I wanted to replace 3 toilets in my home and get my kitchen sink unclogged, I called Humphreys. This was about 3-months ago and their plumber came out and fixed the drain, and gave me a quote of $1,500 for the 3 toilets (upgrading to a larger diameter). We were not ready to change the toilets out yet until this week. They sent out a new guy who had replaced the previous plumber, BIG Mistake, don't know what the previous guy did to no longer work there, but much more people oriented and better representative of the company. New guy is an hour an a half late to show up when he calls me to tell me he will be there in another half an hour. He also states that he won't be able to get to my job today because he knows a couple of ladies who have been without hot water for over a week and he wants to take care of them instead of my concerns today, but he will stop by to look at the toilets today. I call the office and ask why am I getting pushed off until tomorrow, when I rearranged my schedule for today, and will be going out of town tomorrow evening? Nice young woman at the office says she will take care of it and calls him to let him know he needs to take care of the 2-ladies tomorrow. Guy shows up looks around at the sink and toilets, then wants to try and upsell me on replacing some items on my water heaters. Then tells me if he does the sink today and comes back tomorrow to do the toilets, he will have to charge me $130 today because it will now be on two work orders, but if I let him go take care of these 2-ladies water heater it will cost me less tomorrow because it will be all on the same ticket. They were supposed to be on the same ticket today. During his visit he made comments about how nice my house was, asked where I was going on my trip (Disney), and then tries to make me feel guilty about expecting the work to be done today as ""who knows whether these two ladies got any Christmas presents and how they are probably not going to Disney, and how I need to look past my concerns to let him take care of theirs first. I told him he was done and we got into a yelling match on my front yard with me telling him to go screw himself (in the coarser vernacular). I then called and spoke to the same young lady and reported our interaction. She apologized, but they have lost my business and I would not recommend them for any plumbing needs.

Deborah L.

Mike was awesome. I was very impressed by coming out this morning at short notice. No one was able to make time. Costs held to the minimum, was quick to repair and cleaned up after himself. I would recommend any day.

Spencer R.

Terrible.

We have used Humphrey's for a lot of our heating and a/c needs over the last two years. I haven't been overly impressed although they've gotten the job done. Once i select a company i usually try to stick with them and show some loyalty - which I've done. We called yesterday because our heater went out. It started blowing cold air into our already frigid house. They were able to get a tech out same day who assessed for 20 minutes and said he was 99% sure it was a sensor issue, but he couldn't repair it tonight because he needed diagnostics to confirm. He then said diagnostics was closed for the night and proceeded to pack his items up to leave. He left us for the night (snow falling) without any heat.

We froze inside our house, but he had promised to call us back first thing in the morning after he talked to diagnostics. Flash forward to today and we still haven't had a call. We have called Humphreys our self three times and got the run around. They keep telling us they'll call us back and naturally NO ONE DOES. Thankfully we called Craig's Heating and Air who classified our situation as an emergency given is 29 degrees out and raining got the job done. I'll now forever avoid Humphrey's. Go elsewhere.

Leslie M.

Dave was so awesome! I had a huge job and he did it quickly and professionally and even told me things that need to be done that I didn't know about. I'll refer him to anyone!

Jacob S.

My furnace would turn on for only about ten mins at a time then it would shut off until I rebooted the switch again. I think it wasn't talking to my new Nest system very well. Called Humphrey's and they came out same day and took care of me and figured out the issue. It's good to find a good honest company nearby to my house in Bountiful. Matt was great to work with and now I have heat! I'd definitely use these guys again.

Jolie F.

This is a great company. The staff is professional and they respond immediately. Chad, Jason and the office gal are friendly and helpful. They give you options and don't just try and hard sell you on the most expensive solution. The pricing is fair and they really do a good job on educating you on what is going wrong with you ac or furnace. I will always use Humphrey Heating and Air. I also like supporting the smaller mom and pop operations. The overall service and cost seems better then the big box companies. Thank you!

Todd J.

When my A/C failed, I knew it was aging and probably needed to be replaced. Humphrey Heating and Cooling was able to send a representative the next day to provide an estimate for repair/replacement. Chad arrived on-time for our appointment and discussed a couple of options up-front. I also obtained estimates from two other companies that week. The competitors were not as responsive as Chad who was prompt to call me back to answer my follow-up questions. Ultimately Humphrey's replaced both my A/C and Furnace over a two-day period. Their crew arrived on-time the scheduled day of replacement and they took care in laying down drop-cloths to ensure nothing was tracked in on the carpets. They cleaned up after themselves so that everything looked the same when they left as when they arrived. Jason came back on day 2 to finish everything up and literally worked his arse off to complete the install by himself. Although he had to cut out some sheet rock to run additional electrical wiring outside, he gave me a subcontractor referral to repair it which worked out great. I highly recommend Humphries based on the excellent job.