Expert Plumbing Service

Sheila R.

I had water in the basement, so a prompt response was important. Chris was here within the hour, quickly diagnosed the problem as the sump pump and quickly installed a new one. Chris was friendly and professional. He even told me the work and clean-up may be covered by my insurance and took pictures for me.

Gary L.

I was on the road for work when my wife called and told me the slop sink was clogged and not draining. Seeing that I was going to be home the next day, I told he I would take care of it.
I did as much as I could do and found the clog went deeper then my snake could get so I called Expert Plumbing. The appointment was scheduled for the following day.

I received a call in the late morning from Teresa and was told her plumber was running ahead of schedule (which was a good thing) and asked if he could come earlier. That works out better for me since I had laundry that needed to get done!

Lucas was the plumber's name, he was polite and didn't step inside until he put his boot covers on. As soon as he got there, he jumped right in and didn't waste a minute. I thought it would be a simple clean the pipe, which it was (with disgusting crap built up from 50 years of God knows what going down that drain) but Lucas went further by making my DIY plumbing to now be professionally installed plumbing. I know my house is old, and the plumbing as well, but Lucas saw potential problems with my old slop sink and pipes. Rather than fixing what I called for and leaving, he took the time to make my plumbing right.

I know my plumbing will eventually need replacing and when I do it, I will call Expert Plumbing again. I had such a positive experience that 2 of my neighbors have had them out for their own issues as well.

Thank you Expert Plumbing for making this painless and most of all, having quality employees and very reasonable pricing!

James E.

The shady used car lot of the plumbing business.
Going through my 97yr old father's bills the other day and I come across a bill from EXPERT PLUMBING in New Lenox.
When he was 90 he purchased a BUDGET Gerber round white toilet (the simplest toilet) and was charged $833.00 for the job. Original Estimate was $1064.00 (they gave him 20% off)
Their breakdown of the charges:
$601.00 for the Gerber ""budget"" toiler (list price of $832.00)
$135.00 for a new water shut off valve on the side of the toilet
$97.00 for a one year plumbing warranty / inspection
So after looking at this and knowing what this job is all about, I research the materials and find;
Gerber white round 1.6gpf 2pc unit is $127.80
Wax ring for mounting toilet $12.00
Water shut off valve $7.87
Total parts and materials $162.44 So that leaves a balance of $670.56 in profit Hmmmmm
I think a call is in order.
So I place a call and asked if this is the same company and ownership from 2009 and it was stated to me as YES, I asked if I could talk with the owner, I was told NO, I asked for the owner's name and was told I could not have that information. (weird)
I asked for their shop labor rate, and was told I could not have that either (weird)
I asked if a manger could call me back within 48 hrs and was told yes. (there is a start) but no phone call ever happened. (what kind of business is this?)

A day or two later I called and asked for an estimate to have a toilet I purchased installed, I was told that they do not give estimates over the phone, I could get a ""FREE"" estimate when someone came out to inspect the site. All I had to pay was the $65.00 service call fee. Wait, is that a free estimate if I have to pay $65.00???

The next week, I do get to talk to someone called a manager, I had to call,(Theresa) and she gives me the low down as to what she wants me to hear, a lot of talking but no real answers. No shop labor rate, no name for an ""owner"" just a lot of talk about how well they treat their customers. I assured her I know what this job entailed and starting talking facts and figures which caused her to have to take a day and talk to the ""owner"" (wait, I thought you were the owner?)
So Theresa calls me the next day and tells me she talked with the owner and superintendent and the verdict was that there is nothing she could do because of the age of this situation. (I guess there is a statute of limitations on ripping off old people and I missed it)
I asked about this plumbing warranty that was sold to my father on this job, and it was explained that it is not a warranty at all, if something had happened to my dad's plumbing during the 1yr period he would have been charged additionally. So I asked what was the warranty. She said they came out a year later and drained his water heater for him, $97.00 for that. (What nice people)

So after talking, I figured out why they do not want to tell you about a shop labor rate as it appears to be a ""what the cross will bare"" case by case situation.
My father paid;
$508.00 per hour for the water shut off valve -10mins
$235.50 per hour for the toilet to be installed -2hrs would be the most for a professional
$194.00 per hour to have his water heater flushed -30mins
Now I have no problem with a business making a profit, they need to stay in business and pay all the little charges that go with the business,, lights, heat air, fuel, salaries, but I do not believe they need to hit a GRAND SLAM off a 90 year old person on Social Security.

Again after presenting all this to the owner ""Theresa"" it was because so much time has elapsed, and she would do the same to her parents.

Yes he signed the estimate, that is not the dispute. In the sense of the law, there is nothing that can be done. I accept this and my only recourse is this forum so that others are aware. Problem is old people do not see these posts. So there will be others to follow.


One last thing, make sure that you get their 20% discount like they gave my father. What nice people to do business with.

From reading the other posts on this, I see I am not alone. Business's and their staff that prey on the elderly are a special kind of low lifes.

Beware!!

Lets see what this company has to say as a rebuttal. This is exactly off their invoice. This should be interesting.
The owner's name is????

Colleen M.

RELIABLE WORK AND GREAT SERVICE BUT PRICES CAN BE VERY HIGH
Excellent customer service, from the people answering the phone to the professionals who complete the work. Everyone I have encountered during my 3 experiences with this company over the last 2-3 years have been remarkably polite and professional. We had a serious sump pump issue that they corrected after I had several other companies attempt it. We did have some issues after Expert's correction, but when I called to let them know that the solution failed, they came right back out with a big crew who took care of it, did more than we originally had done, and put everything back neatly. They fixed the problem by going above and beyond, and without expecting any additional money. In this case, we felt that we received a good value and we were so relieved to have this problem solved, it was well worth the price.
Another time, I needed a simple kitchen sink repair. The least expensive option was over $700. I invited another plumber in who fixed it with parts and labor for $90. I asked expert how much time they expected it to take, and they said a couple of hours. It wasn't an emergency, so I thought $300/hour was exorbitant.
It is nice that they analyze the problem and provide options, but sometimes I wish they would read their customers and provide the most obvious solution more quickly. I have small children, and it would be nice to have someone in and out with the simple jobs (like the sink, which that other plumber took care of in no time).

Dave P.

No issues with service. Tech did a great job. My issues is with rate. I asked what the rate would be on the phone and was told they would discuss with me when they arrive which would be a mandatory $65 fee regardless whether work was done. They showed up and announced a $365/hour fee. It was the holidays, I was stuck and had to go forward. I don't believe I should have had to paid $65 to find their rate (which I find excessive and would have found someone else if I had been told on the phone). I leave this review to save you this surprise and to give you the ability to decide if this rate is what you want to pay.

Michael B.

This is an interesting series of reviews.
I had a perfect experience having E.P. come out and take care of my blocked sewer line after another company (Mr. Rooter) sent a complete baboon out to do it the 1st time and tried to over charge us with zero results and a complete fabrication of the situation.

Expert's team came out and rodded out the main sewer line in about 20 minutes for a reasonable rate and cleaned up all the waste water that had accumulated in our bathroom with a cool little biological cleaning agent that ate the waste material and rendered it in-offensive. Granted this was some time ago, but we now have the same issue with roots blocking our main line again and I've called them for a service call tomorrow.
I will follow up with the results, but they are currently on my 1st call list and I have always recommended them in the past.


...to be continued.

Leslie B.

Our family is quite enamored of the personal service we received from Expert Plumbing Service and especially Art G. We not only had a sewer pipe replaced but they also fixed a leak we just found (not related to prior work). We have an older home and really appreciated the range of financial options for a home of this age. Highly recommend!

Charles V.

If you see them coming LOCK YOUR DOORS!!!!!! I called them for a broken pipe issue due to the cold temperature last winter. The price went from 400.00 to 1000.00 for their service within 10 minutes of their visit. I was so frustrated with the haggle i decided to watch some you tube videos on how to repair breaks in copper pipes and resolved the matter myself after several tries and it cost me 80.00 in materials. I knew it was a red flag when the service guy didnt want to give me his estimate in writing. I do not reccommend them at all !!!!

Brian B.

I called expert plumbing to have my sewer rodded and camera inspected. They quoted me at $595 to remove toilet, rod sewer and inspect sewer with camera and give me a dvd copy of the inpection. The technician never rodded my sewer, but he did manage to snap the head of the camera off inside my sewer line. They returned the following day to retrieve their camera head and do a sewer inspection, of which they said they could not produce a dvd copy for me. When i returned home from work i found a huge puddle of water around my toilet with water dripping from the tank, and the grout in my floor tile was stained from the work they performed. After the technician attempted to clean the grout he told me I should regrout. Why should I pay to have my bathroom regrouted when they did the damage? I am expecting a refund of 1/2 the cost of the work that was in my view only 1/2 done.

Patty M.

I had a plumbing issue a few months ago in my basement. I called Expert Plumbing they came out fast, identified the problem and explained to me what the reasons were and gave me a pretty good price. Overall I was satisfied with the professional service and the rates were crazy high as I have experienced in the past with other plumbing companies.

I would use them again
Patty M.