Expert Cooling And Heating

Victor R.

What a fool, Beware this guy has issues. his work is crap at best. He like to over charge for un needed parts.

Smoke S.

Don't trust this guy that works out of his garage. You have to wonder if he's even licensed or bonded. I'm surprised American Home shield uses him. Bad work ethic, performance, and craftsmanship. Don't waste you money here.

Grace E. N.

Expert cooling and heating replaced my waterheater last Friday, and heating doesn't work. Jose told me I need to call HVAC for AC central Air, so I requested another service at the American Home Shield. HVAC came this morning, and said, my AC is ok. The heating is not working because of water heater! My water heater is Hydronic ( Water Source), so Water heater can fix this problem.....!!!
I call to AHS and ahs contact the othe company. the other comp can make a schedule on 12/5 ( the day after tomorrow).
It's cold in Las Vegas and my tenant have been slept over without heating over 5night so far. and 2 more nights?
The expert cooling and heating must come and complete the work or not? Let me hear what everyone wright think. Also ahs doesn't try to find the vendor who can come and fix today!

Splash B.

Jose and Juan were both very thorough. My water heat was leaking. I have a contract with AHS. It took them 2 days to get my parts and replace them. However this was explained to me prior to cutting my hot water off. I was shown by Jose how to cut my hot water on when I needed to shower in between. The overall service was professional and good..

Davie G.

UNFORTUNATELY, these guys work with/for The American Home Shield bozos. That was part of the issue. Anyways, so the water heater took a dump on a monday morning. I think it was an entire day before they were allowed to come out. Juan arrived in the timeframe provided and took a look and yep, we needed a water heater replacement. He said he would provide the info to his manager who would provide it to the warranty company for their review. Juan said this could typically take a day or two but it's busy so it might take 3. Excuse me, I have no hot water!!! So a day goes by nothing. Another day nothing. The entire time the wife's on the phone with the warranty people. Finally, thursday we finally get an authorization email only because of the wife's calling. I hit ""accept"" and the banner that popped up said the plumber would call us. Waited a few hours and nothing. I called and left a msg. Couple hours, I called again and left a msg. NOTHING. Wife calls again and lucks out and gets ahold of someone who said the person would be there AT 3pm Friday. 3:45pm Friday rolls around and nothing....wtf. I call and someone answers so I said I knew sometimes people run late, but I wanted to check to make sure we were still on the schedule. Guy on the phone claims he told the wife between 3-5pm. I didn't want to argue so I said ok. Juan finally showed up maybe around 430? He completed the job and after about a week, the water heater is working fine. In fact, it's surpassed the pressure and heat of the last one so all is good on that front.
Key points: 1) If Expert Cooling and Heating's communication skills are always like this, I think they could work on them a little. 2) Juan was friendly and professional enough with me. His work seems spot on. 3) I think alot of the negative reviews have to do with the middle man home warranty people. 4) Juan had no business card, could not offer me a paper receipt for my $1,100.00 ""covered"" repair, and the invoice we were emailed from Expert was not itemized. 5) although my home ""warranty"" says for water heater: ALL parts and components of the water heater are covered, and what's not covered are tempering tanks and fuel storage tanks. So, why did I pay $1,100.00? Because the home ""warranty"" company did not cover about 5 or 6 items related to the water heater that had to be replaced in order to bring it up to code. Who knew water heater codes change in less than 4 years (last time the water heater was replaced...we moved in about a year ago, so we weren't covered under the old warranty). Expert Cooling and Heating was fine, I just can't shout out from a rooftop they were 5 stars. American home shield? For $699 a year, which means $1400.00 at this point since we renewed in June? They aren't getting my money again. And I'm going to report them to the FTC and BBB. Not the plumbing co, AHS.

Mpg G.

Horrible service, horrible attitude. Didn't even fix the issue then told me I would be charged again if they came back to fix the same problem. Definitely not expert. They only have 21 reviews and 14 are one star. HORRIBLE!!!

KC C.

It's a shame American Home Shield does business with this shady establishment.

AHS sent this vender out. Quoted us around $1200 claiming we needed parts that we didn't need, which became an out of pocket cost.



Our water heater was only 3 years old and was under warranty.

Ended up getting quotes from
Yelp and got the work done for nearly half the price.

I do not recommend this business.

Bing C.

This company very is rude and terrible! Unless you want to be overcharged for services stay away from this establishment.

Skip S.

This is, WITHOUT A DOUBT, one of the worst, if not worst companies I've ever had the sickening misfortune of dealing with in my almost 74 years of life! PERIOD! It all starts and ends with the owner himself, Jose, who is nothing more than a crook and outright SHYSTER! He fits the definition of ""shyster"" perfectly, which is a person who uses unscrupulous, fraudulent, or deceptive methods in business.

When my Water Heater went out, a little more than 2 weeks ago, I called my Home Warranty Company, American Home Shield (AHS), with my request for service, and this poor excuse for a ""company"" , to my ultimate dismay, happened to be the next in queue to handle my request. Long story short, I ended up paying not only my service fee to AHS, but an exorbitant amount to this company for un-needed add-ons, which were not agreed upon by me. The problem is that Mr. Jose, waited until the technician installed everything in my garage, before he then called me and informed me that I had to pay for things not previously agreed upon by me. When I voiced my displeasure with him on the phone and refused to pay these ""NEW"" prices, he then threatened to have the technician disconnect everything and basically yank the whole system out of my garage, leaving me with NOTHING!! Bait-and switch, in addition to other unscrupulous methods were used by this poor excuse for a business owner. I have proof of his fraudulent behavior, with recorded messages between him and me, and the next step, which I prefer to not do, is to report him to the Better Business Bureau (BBB), in order that others don't have to go through what I've had to endure with this poor excuse for a businessman.

I've owned some highly successful businesses in the past, both domestically and internationally, and the most important contributing factor to my success, was the fact that I ALWAYS treated my customers with dignity, respect and honesty. Mr. Jose has not learned any of these most valuable prerequisites to success, and until he stops focusing on the ALMIGHTY DOLLAR, and starts focusing on treating his customers like the King or Queen that they are, he'll never become successful and/or excel at business.

I have only one thing to say to everyone even thinking about doing business with this man running this fly-by-night company. DON'T! My advice is to not just walk away from this guy, but to run away as fast as you can, and don't look back...

There are many other legitimate companies here in Las Vegas, that can service your specific needs regarding water heaters, without you having to be stuck doing business with this guy, as I was. Happy hunting!

Don K.

This company was referred to do warranty work and wrote an estimate provided to the warranty company which mis-interpreted its own contract claiming I would be responsible for a portion of the bill. Rather than charge me a higher fee, the company sent a second tech to look into the isue and got it fixed without charging the extra fee. This professionalism and responsibility to customers is appreciated.