Exclusive Plumbing

Melissa C.

It's taken me 2 months to write this review. I've gone back and forth several times about whether or not I should share my experience. I don't believe in letting one bad experience negatively impact the livelihood of others; however, when it comes to safety, I think it's important to share about these experiences. There are several red flags from my experience that I'll be sharing.

Red flag #1: The plumbers locked me in my basement. I was finishing up a meeting, and there was a bit of noise, so I told the plumbers that I'd be finishing my meeting in the basement. One of the plumbers asked to speak to me about 10 minutes later to let me know that they'd be opening up my ceiling. During this brief conversation, he stood at the top of the basement stairs (with the basement door open) and I stood at the bottom of the stairs because I wanted to keep my distance due to Covid. 20 minutes later I was done with my meeting so I went back up the stairs and noticed that the basement door was locked. I started by knocking on the door, which later progressed to a few minutes of banging and yelling. There was no response, but I could hear some noise upstairs, so I figured that maybe the door was locked accidentally and they couldn't hear me.

Red flag #2: The plumbers locked my front door (locking me out of my own house). After a few minutes of banging on my basement door, I remembered that I left the front door unlocked because I knew that the plumbers would be going in and out of the house to grab their tools from their truck. I went out the back door and around to the front, only to discover that my front door had been locked also. It took several minutes of banging on the door before they opened the front door for me (Note: The front door lock is a deadbolt, so you can't ""accidentally"" lock it).

There is more to the situation that I have not shared because I strongly believe that I need to be absolutely 100% certain about the facts that are shared, especially when they pertain to and impact someone's livelihood.

Red flag #3: Poor response from the company. I asked the plumbers to leave because I felt unsafe. I called the company to let them know that I was sending their employees back, and instead of first wanting to listen to what had happened, I was told that the plumbers had already called the company to inform them about what happened. When I asked what had been shared, I was told that that I was scared after accidentally locking myself out of the house. I had to clarify what had really happened. The company offered to send out different employees to finish the job, but I declined.

My hope would be that a company would follow up incidents by speaking with both the customers and the employees to investigate what had happened and make sure that everything was resolved for both parties. Instead, I was the one who reached out to follow up and inquire about how the company would ensure that this incident didn't happen to other customers. I left a voicemail and received a call from the VP the following day. In speaking with the VP, I realized that she did not have the story straight. She was told that I locked myself out of my house and did not feel safe. I again explained what had happened and she let me know that she would follow up with the employees to make sure that they never lock any of the doors inside of customers' homes. This conversation took place 48 hours after the incident, and it was clear that nothing had been done prior to the conversation to learn more about the situation or remediate it.

Lastly, red flag #4: See attached photo. I'm pretty sure that this is not how drywall is supposed to be cut.

C T.

I needed a hot water heater replaced due to the previous one being old. I called a number of different plumbers and they all wanted way too much money. I found exclusive plumbing on yelp, and their quote was much better. So I took a chance and had them install the hot water heater. The plumbers arrived a little late, but they did a good job and quickly removed the old hot water heater. They worked diligently to install the new one. When they were done they also hauled the old hot water heater away.

I also had them replace two leaking sink shut off valves. Their price for this was a bit high for the amount of effort involved (one third the cost of the water heater install!), but since they were there I had them do it anyway.

I'd hire Exclusive plumbing again.