Excellence Plumbing

David M.

Excellence plumbing recently re-did the plumbing for our kitchen: replace sink, replace faucet, re-route some piping, install a dishwasher.

Excellence Plumbing provided a proposal and were the lowest bidder. They are very local to my residence and I'm always happy to shop local, so I scheduled an installation. The job was supposed to take 2 days, it ended up requiring 3 days.

I have to admit, it did not start well. I watched as they attempted to replace the sink and they looked to really be struggling. I offered them some advice on using a rope and some 2x4s (any YouTube video will show you how to do this). They immediately turned around and asked if I had any rope. Sigh. I have to assume that a plumber with this tenor has installed a few sinks, so I was really surprised that they did not come with the appropriate tools and really looked to be struggling. At the end of the second day, everything was setup, and working, however, the dishwasher was not sliding all the way into the back, it was sticking out very far into the room. I felt like the crew kind of just gave up and left things undone (left me to deal with the final details).

After they left, I dove in and took a look at the installation of the dishwasher and noticed that it was not installed according to the manual. There were two issues that were clearly in conflict with the directions including a missing ""high loop"" in the disposable hose. OK, I get that each dishwasher install is a little different, but this ""high loop"" is pretty standard (may even be code?) required by all dishwasher manufacturers. It was kind of embarrassing how bad the whole thing was.

So, I would really hessite recommending them after they left after the second day.

However, I called their business line and the woman on the other end was very kind and had the team rescheduled immediately for the next business day. I emailed pictures side-by-side showing the current state of the dishwasher install and the way that the manual directs it to be.

When the crew came back, they were very apologetic and after another few hours, and re-installing the dishwasher, I finally got a very nice end product. So they did end up earning my ""OK"" rating here.

The staff were all kind and friendly, they did correct the issue, but having to insert myself so much definitely put a damper in the overall experience.

Kim B.

I called in the morning for a serious leak. They showed up that same afternoon ON TIME! They were courteous, professional and appropriately masked. The work was excellent. I highly recommend this company to anyone looking for a Plumber.

Angela H.

Excellence Plumbing lives up to their name. Loved that they came to the house during these Covid-19 times with masks on. I had a problem with my kitchen sink not draining properly. They came out, on time, diagnosed the problem and resolved it for me. And they did this at a rate that was less than what other plumbers quoted me. They also cleaned up the area after the job was complete. I like to ask questions when people are working on something in my house and they answered all questions that I had about what they were doing. Jay, Darnell and Steve are awesome!

Shabnam K.

Terrible service, huge liars.
They came to my home to fix my gas leakage problem.

They claimed they fixed it and opened the gas. The same night, neither our water heater nor our stove work. I called them multiple times, they kept saying they didn't do anything to break them!!!!
After insisting, someone showed up arguing with me about the situation. Finally after wasting a lot of time, they finally fixed their own mess!!
Their agent told me once they fix the problem, she will send me a receipt with 50 days of warranty.

I had to call them many times to get the receipt. For warranty, first she said, oh not warranty is only for 30 days. And even for 30 days, she never gave me the warranty.

I called them many times, and eventually she said really mean personal thing to me!!! I can't believe this is how they run their business and I cannot believe someone would rate them 5!!!

Caitlin H.

I have had issues with my 3 year old water heater since moving in to my apartment, after many very high quotes I called Excellence Plumbing and Robin got all my information. She went above and beyond after hearing about the age of the water heater and called the manufacturer to find out it was under warranty. Steve and his team came out to test the old heater, called the manufacturer to confirm that issues fell under the warranty and then were able to replace with a new water heater within a few days. This ended up saving me a ton of money and was the first plumber I called to even suggest to check the warranty.They did a great job, checking in the following week to make sure everything was was working. I would recommend to friends and family and would call for future work!

Greg R.

Steve & crew did the plumbing work to convert my DC condo half-bath to a full bath. Very satisfied with work and would definitely use them again for any plumbing job. Steve is an exceptional plumbing subject matter expert and I respect a lot that he teaches plumbing. I appreciated their professionalism, trustworthiness and the integrity of the work. Also, you get value for your dollar.

Ty O.

Steve and his team were amazing. I needed a water heater installed in a very cramped portion of my basement. Firstly, when I called Excellence, I got an estimate within hours. Scheduling the work was simple and they agreed to come in 2 days. They showed up on time and got right into the project. Within hours it was done, at a very high level, and the Excellence team explained all of the adjustments I could possibly need to make. Part of the work was to take away the old hot water heater, but there was no room on the truck. So, Steve called another one of his team in the area to come get the old unit and haul it away.

Great customer service, and I'd highly recommend Excellence for you plumbing needs.

K P.

I recently used excellence Plumbing to fix a botch job by another plumber. I had taken several quotes. One companyy stated that it would cause thousands of dollars to repair. When excellence Plumbing came out, they were able to quickly fix the repair and it only cost me $250. Small job completed

Matthew C.

Very happy with Excellence Plumbing. Steve and his crew installed a new hot water heater. I took photo of existing and texted to his scheduler. Steve provided options that allowed me to purchase the tank separately. He scheduled me for install a few days later. In and out in a few hours. Very clean work and plumbing joints. Really professional. Would hire again.

Ada I.

Excellence Plumbing's customer service is superior! Robin and I spoke on several occasions across multiple days about the issues that I was experiencing with my water heater. She was patient, responsive, and walked me through various options that I could take to meet my needs. Due to extenuating circumstances out of my and Excellence Plumbing's control, I had to halt servicing on my water heater. However, despite no longer being able to obtain service from Excellence Plumbing, Robin still provided sound advice that was in my best interest. As echoed in previous reviews, this exemplifies the integrity of this business.

I would for sure recommend Excellence Plumbing simply because they genuinely care. I plan to work with them in the future should issues arise within my home.