Excellence Plumbing

Dave C.

Water heater broke 3 days before Christmas on a Friday and I figured this was going to be a disaster. They came out same day and installed a new water heater! Also figured out that the water heater and two other toilet valves had been leaking because my pressure regulator failed. Great service and friendly crew.

Brenda N.

Since editing this review for the better, (see the blurb about Shelly below) I've had to re-instate the one star review as it transpires that not only did the plumbers sent by Excellence Plumbing have no idea what they were doing, they also completely misdiagnosed the problem. It was NOT the hose in the pull out faucet at all, it was the ceramic cartridge inside the pull out faucet which my son's friend, a journeyman plumber diagnosed AFTER he put in the new hose and the faucet continued to leak. So, not only did the plumbers at Excellence Plumbers waste my time they also took my money for doing nothing and for misdiagnosing the plumbing issue.

Shelly at Excellence Plumbing did send us a check for a partial refund but given the circumstances, I think she should have refunded us the entire amount we paid.
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We had a leak under our sink. Excellence plumbing came out the same day which was great. The plumbers let us know that the leak was in the hose that led to the pull out faucet and said we should call Grohe for a replacement part. They told us it would take about an hour and a half to install the new hose

Luckily for us, one of our son's best friends is a long time, journeyman plumber. He happened to be unavailable when we discovered the leak. However, he WAS available to replace the hose. It took him under ten minutes!!! Yes under ten minutes. It made me wonder if Excellence Plumbing had purposely taken much longer to figure out where the leak was and certainly quoting us an hour and a half to replace the hose is astonishing. I can't imagine a plumbing company could make a mistake like that. Excellence plumbing quoted us $240 to replace the hose. Wow! I would be quite wary of using them again.

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And after updating the review to a more favorable one, I had to re-instate the one star review

Don A.

I would not hesitate to call Excellence Plumbing in the future. It was a little difficult getting an appointment the first time for a non-emergency call, but Justin Duyck cheerfully and quickly replaced the pipes, added insulation, and installed the new outside faucet quickly. Justin took his time to explain how to avoid freezing problems in the future with this strange piping through the attic space. I was very pleased and confident this problem wouldn't happen again. Thanks, Justin!

Jules B.

The best of the best! They were booked out about 1 month when I first called, but they were highly recommended from a friend. I had a probably with the shower not getting hot in my second bedroom's bathroom. I tried to see if I could get the problem fixed sooner and just ended up getting ripped off from a different Plumbing company who charged me $150 to come look at the shower and then proceeded to tell me that I needed to replace the entire valve and the would have to rip the wall apart to do it for $1,700. I still had an appointment for excellence to come out so I just thought I would wait to get a second opinion.
I am so glad I did! Justin diagnosed the problem within minutes of showing up. It was just a couple of little parts that needed to be replaced- he went to get the parts and fixed everything in less than an hour. He didn't even have to tear up the wall! I am just absolutely amazed! I will recommend excellence Plumbing to anyone and everyone in need of plumbing services in the future!

Zander B.

I've used Excellence for 3 years now, since I bought my first home, and I can honestly say Oscar and his team have been nothing but excellent. I promote them to friends and family as often as I can.

Tiffany B.

I had them install a much-needed new water heater, replace a couple hose bins, and check the general plumbing throughout my house. They were very professional and gave great advice and information. Their price for the water heater and hose bibs was very fair. I would definitely use them again.

Rachel H.

After a pricey and terrible experience with a different plumber for a leak in our ceiling that remained unresolved, I asked neighbors for a new plumber and a few of them recommended Excellence Plumbing. Justin was able to come out just days later and was friendly, on time and after just a little investigation figured out the real root of our leak. He was able to give me an exact cost to fix the problem since Excellence works off a rate per a job system rather than per an hour so it was refreshing to know exactly what I'd owe in the end, especially after the last guy charged for driving time and the 20 mins he spent writing the invoice in his van afterwards...

In the end, Justin got our plumbing issue fixed rather quickly and was a pleasure to chat with while he was here. I wish I had gone with them first and will always use them in the future!

Krystal W.

My entire interaction with Excellence plumbing was positive from start to finish. I had called several plumbers that morning who could not come out to look at the problem in our office building for 2+ weeks. I got lucky, and excellence plumbing had a same day cancellation so they snuck us in. Oscar and his helper came out ON TIME (imagine that?) Promised us 10-12 and they were here at 11:00. Charge was $120 for diagnosing a very complex problem which involved going into our extensive crawl space. I thought this was reasonable to say the least. Timely, professional, and well mannered. What more can you ask for? I was very impressed.

Chris H.

Contractors arrived on time, were spot on with their estimate for the leak I needed fixed, cleaned up after themselves, and charged a fair price for the work performed. Will call these folks again.

Courtney K.

Justin Duyck just came to help determine the source of our dramatically increased water bill. He went above and beyond the call of duty taking his time to explain the process and quote a more than fair price. Really really really impressed.