Excellence Plumbing

Erin K.

Excellence Plumbing came to our apartment because the sink was filling with water when we ran the dishwasher. They pumped a clog out of the drain. The next time I tried running the dishwasher, it would not work. They claimed they did not cause the problem and would charge us to come back. When my landlord reached out to them again via Yelp, they only responded that we are out of the service area, which obviously isn't true because they came here to service the apartment before. Excellence Plumbing will avoid fixing a problem that it seems like they have caused.

Also, they had quoted $150 before the visit and said charged over $300 when they came to the apartment.

David F.

Steve and his team are incredible. We just moved in our new house, and within a week, we had a huge blockage in our main sewer line in our basement. Rot-Reuter gave me a quote that we would have to have $6k-$10k of work done to fix the issue. Steve and his team came in, and fixed it with the ""MyTana"" for way less. Most importantly, Steve and his team are people of integrity who really had our best interests at heart. They are about doing their work with excellence while caring for their customers. We will never go with another plumber other than Excellence Plumbing. You will not be disappointed by their work.

Antonia M.

Jay and Donnell came around promptly and were very efficient. I was stressed about a leaky faucet and they replaced it quickly. When I queried the price, the company was very helpful and worked with me to find a solution. Excellent company, friendly and knowledgeable workers. Strongly recommend.

Angela K.

There's probably nothing I can do to recover my money, but hopefully I can help anyone else from having the same experience with this company. I had a broken sink drain pipe and had sent pictures of the problem ahead of time. The plumbers were extremely rude as I tried to explain the situation and kept telling me to make sure I stayed out of the way once they started working. However, they never started any work, because none of the three guys that came were able to fit into my crawl space to assess the plumbing issue. Even though they never got within sight of the pipe, they demanded $150 for an ""assessment"", and would not leave, physically keeping the door open until I paid the $150 over the phone to the company. They never saw the problem, but somehow quoted $900 for a PVC pipe repair. I ended up getting another plumber who had no trouble performing the job a couple days later for $365.

Emma L.

Repair lasted less than 2 months. I spent the 1.5 months trying to get them to come and fix the subpar work, and never received an appointment after many requests. Incredibly disappointing and a waste of money.

L S.

Just called Excellence Plumbing and made an appointment for an urgent service tomorrow. I'm impressed that the office was open late hours (I've spent more than three hours on phone for an appointment) and the office manager Robin was very nice. Thanks!

Teneisha B.

These guys were great they got straight to the point. I needed to find a cause of a leak on the second level of my house so I called them. They came on-time and found the leak and explained to me what was causing it.

Arya E.

Possibly the worst experience with any service provider.

1) They did some work on my bathroom only to leave with a horrible noise every time I flushed.

2) I called them back to come back and see the work again. They came and fixed the noise.

3) I repeatedly requested an invoice but I actually NEVER got it.

4) 4 months later the same issue popped again, so I called to schedule an appointment. It took 1 week to actually schedule it and this is after I repeatedly called/texted to schedule.

5) Finally the day of the appointment, the plumber DID NOT SHOW UP AT ALL. I called the office and the lady told me she'd call me back after finding out where the plumber is. She never called me back even after I myself tried to get an answer. THEY TOTALLY LEFT ME HANGING AND ARE NOT RETURNING MY CALLS AT THIS POINT.

These people are amateurs and have no business running a business. They do shoddy work, don't provide receipts, leave you hanging, don't come back to fix the issues we paid for. ZERO CUSTOMER SERVICE.

S T.

At first i was skeptical that a plumbing company could be so highly rated--too good to be true, you know? But they really are very good. There was a little mix up on times, but they ended up being early. Did the job quickly. And it cost me exactly what they quoted on the phone. I will definitely be using them again -since mercury is in retrograde I'm sure it'll be sooner than i want. Ha!

Elizabeth W.

I needed someone on short notice and stumbled upon Excellence Plumbing on Yelp. The guys were fast, courteous, and efficient. Fixed my problem (clogged water line) and the price was very reasonable!