Excalibur Plumbing

Debbie M.

Terrible .........came back 3 times to fix an outside valve and would not stand up to their product and workmanship......... less than one month on one...also came back 3 times to fix a toilet...........never fixed correctly............We spent hundred and hundred of dollars for work that was shoddy............

Blake A.

Twice I have called Excalibur to have work scheduled. The first time, for a water softener, they bid $1500 for the labor and later refused to take the job. Problem is they are the contractor who plumbed the house and know where the water line comes into the house.

Second job was today and they said they'e be here between 8-12. So, I clear my work schedule for this morning aaaand they call at 8:45 and say they double-booked and I have to wait for another day.

I just wish contractors would show up when they say they will.

Stina H.

A pipe burst underground in my yard and they were not only great about sending someone RIGHT AWAY to take care of the problem, but Thomas was incredibly gracious when I asked a bazillion questions and hovered a bit while he worked. End result: a price that I felt was fair for the amount of work that he did and a home that isn't going to float away from a broken pipe. I will absolutely use them again when I have any plumbing needs.

Jo Ann K.

Bought a plumbing service on Angie's list from Excaliber Plumbing and was completely satisfied with the service and professionalism Thomas gave us. I would recommend Excaliber to all who need a plumber.

Rachel T.

So happy I called Excalibur when I noticed the hot water running red! Louie came out and determined that one of our water heaters was leaking and the other was likely to start shortly--both tanks were full of rust! I was able to schedule replacement for first thing the following morning.

He was polite, honest, efficient, and even good with both kids and pets. He took the time to explain the type of plumbing we have and how that could affect future repairs if they become necessary. He made sure that I knew I would need a roofer to come and check the seals around the vents attached to the water heaters (they're in our attic), and he also went above and beyond in making sure that everything was cleaned up and in as good or better shape than when he arrived.

I honestly can't say enough nice things about Louie and the crew at Excalibur. They will always be my first call if something goes wrong with our plumbing!

M G.

I got a deal with them through Angie's list. They came to do a flush and refused to do it as my water heater was old. When I said there was no disclaimer or conditions to the flush stated on the offer, they checked with the "manager" and came back and said they won't do it. Mind you, they did not check the water heater. They just looked at it from the outside, said it was too old to flush (it is a 1997). They insisted it would have 'hard water' inside that they didn't want to be responsible for and made up some crazy excuse about how flushing it would cause more damage.
Then then spent about 20 minutes trying to sell me a new hot water heater.
Clearly, the entire offer was just a scam to up sell people.
When I finally did get it flushed, surprise surprise, the plumber said that there was no hard water inside, that it flushed very fast and had no damage.

I never got my money back from Angie's List but that is another story.

Yuvaraj V.

Three stars as they were courteous & punctual.
Dealing with plumbing companies in Austin area is like dealing with doctors or celebrities. They dictate the time, price, there are no guarantees, and you still pay them $300/hour.
Like many other plumbing companies, even Excalibur didn't want to spend any time repairing or diagnosing. They come out and simply start offering you replacement options. It is the standard formula, even if a small part is malfunctioning, why spend time in opening, diagnosing & repairing when you can make thousands easily in 1-2 hrs and just replacing it.
Free estimates are a hoax, when they come out - they simply offered me a replacement price, and when I asked about the issue, they said they will charge $99 to open and diagnose. Eventually, they give you such a high price point for repair that replacement just seems the only option.
I asked them what the issue is - NO ANSWER besides, its old and needs to be replaced. I got their "free estimate" to replace the water heater which was $1300+. I insisted on repair as I do not like throwing away repairable appliances into landfills and destroy our environment, they said they will replace the parts but there will be NO GUARANTEES. They offered no expertise and couldnt even guess the issue or if the part replacement would work. Moreover, without diagnosing - they fed misinformation to my tenant that the water heater needed to be replaced, setting wrong expectations.
I checked and water heaters I needed, and were available for as low as $500 online. So in any case, they are making over $300/hr on installation - not to mention the brands they install are low-end at best.
My advice to consumers -
- Always ask to diagnose and repair first, don't fall into the replacement trap
- Check new appliance prices online, before committing
- Ask for labor only, installation only rates
- See if a handyman can do it for you, you dont need a master plumber for all jobs
- Ask for which brand and capacity they will install for you and make informed decision.

Jerrod H.

My wife called to see if someone would come out to give us a bid on adding a bathroom in our home. The man she spoke with was, for no apparent reason, rude with her and insisted that they do not do "remodels". Funny thing is... Their site says they do.
http://www.excaliburplumbing.com/Blog/2016/March/Plumbing-for-Your-Home-Remodel.aspx#~v5Y7D2

Quote from their site:
"Looking for a Cedar Park plumber for your new construction or remodeling project? Contact Excalibur Plumbing to learn what we can do for you!"

I am very surprised at this because the ratings are so good... Oh well, on to the next plumber I guess :(

Greg L.

These guys are fantastic. I felt their initial quote was a little on the high side at first, but I am so glad I had them do the work. They have proven to be honest and they absolutely look out for the customer.

Without getting to specific, it took a couple trips to my home and home depot for the problem to be solved, but my plumber really went the extra mile to find a creative way to solve the issue that saved me thousands of dollars.

Thank you again for your excellent service.

Adam K.

I had a variety of little things that had built up over time that needed a plumber to fix then but I let them go as no single one was worth a call. Then when I had my stove moved and wanted the pipe extended so it fit properly I gave these guys a ring.

Thomas came out and quoted the job and all the little things that had been bugging me. I picked out the major ones (budgets to be met, after all) and he got started. He worked quickly, cleanly, and professionally. Everyone was done right the first time and he came in a little under the estimate to boot.

I would certainly recommend 'em and use 'em again.