Evergreen Plumbing & Mechanical

Mark S.

Water heater crapped out, so I start calling different plumbing companies seeing who I could find to retrofit a tankless water heater that day being I had no hot water. Made it very clear with the receptionist it needed to be done today. No problem we can have someone out between 12-2pm to get that done. Called two times 3pm and 4pm was assured the guy was coming and would still be able to get the retrofit done. Dude shows up after 5pm, and no unit with him. Proceeds to explain everything that would need to be done to retrofit from a tank to tankless system. Try's talking me out of doing the tankless system and doing some hybrid bullshit. Finally tell him I just want to know what it will cost to install and when it will be done. Quotes me 6500, I immediately told him that's bullshit being I spent all day researching/pricing while waiting. Told him I can buy the unit for 1500 and everything you explained to install doesn't cost 5 grand, why are you so expensive? Couldn't give me an answer except that's what his tablet says.
Dude thought he had me stuck in a hard spot since I obviously needed hot water. Was a little shocked when I sent him on his way and went bought my own new water heater and installed it myself.
Thanks for wasting my whole day for nothing evergreen, I will build an outhouse and shit outside before ever calling you for plumbing needs!

Adina C.

Jamie was informative and helpful. He explained what he was going to do before he did it. He was on time and very professional and when you have a basement full of water, quick and thorough is important. I highly recommend
Service: Unclog drain

Kelli W.

On time, reliable, and fantastic service. We will be calling only Evergreen Plumbing for any future work! Thank you

Randy M.

I called them and set the appointment and they showed up at the appropriate time and a bunch of that point, things seemed okay. There was a little confusion in the beginning as they were very adamant that they really wanted the homeowner present and able to pay on site immediately after the repair which is a little challenging because I live more than an hour away and a family friend lives at the home. But after two phone calls and three conversations they told me that they would be able to call me and I could pay over the phone. So at that point it was a four-star experience but still acceptable. When a plumber arrived and looked at the job he called me I missed the call because I was in the middle of another phone conversation. I called back and less than 5 minutes but when you call back you don't get the plumber their system route you back to the corporate office not to the plumber who's on site. After sitting on hold for several minutes they finally answer my phone call and attempt to transfer me to the plumber who is on site I leave a voicemail for him because he doesn't answer. I also sent a text asking them if they could text. I later found out he doesn't get those either their office manager is supposed to respond to them I guess. Very odd. The plumber calls me again about a half an hour later. I was with a client and could not take the call at that moment. Again I call back in less than 5 minutes spend about 15 minutes on hold because remember I'm getting transferred to the corporate office not the plumber on site, then the office answers I explain the situation and then they attempt to transfer me to the plumber again. He doesn't answer the second time either and so I text again please text me what's going on. I hear nothing back meanwhile the people living in the house have been without a shower for 2 days and I'm getting angry. After an hour or so I call again this time very upset. I told them I never talked to the plumber, I never got any text from anybody in the company back as to what's going on, and I never got any quotes for the work that needed to be done. The person on the phone went back through their system told me that they had received my unanswered text and told me that the quotes for the work were in the system but were never sent to me. He then sent them to me while we were talking. They were very professional looking quotes although roughly double what I have been quoted from a very reliable local plumber and also my personal plumber in Hillsboro where I live, both two were too busy to go do the job hence my call to evergreen. I needed the job done now so I said okay can they go do this work and they said he's already left the job it will be another day of waiting. I ended the call email them back to cancel any and all work scheduled or anticipated with me and I would never use their services again. I went in search of another plumber. I got a referral from a local real estate agent. The new plumber came out within 24 hours quoted me about 40% of the price that evergreen quoted me. Sent me a text when they arrived. Looked at the job and gave me a quote over the phone and completed the job promptly quickly and efficiently. Since I am remote, the new plumbing company email me an invoice with a breakdown of all charges and said I could either go on their website and pay online or give them a credit card over the phone. The experience was significantly better than any part of the Evergreen experience. I do not recommend Evergreen plumbing. I will not give the name of the new plumber but I will leave reviews for them online so if you search reviews for The other plumbers in Salem you will probably find my positive review on them somewhere.

Cleo D.

This company charges outrageous prices. Shop around-- there are good guys who do not charge $70 for an estimate. Estimates should be free. Evergreen estimated well over 6k for bathroom remodel and fixing one pipe. They also thought the job would take several days, which is ridiculous. There's no way moving a few pipes in the bathroom with an exposed basement would take longer than a day, as verified by several other plumbers. In the end, we found a reputable plumber to do the work for less than $100 per hour...saving us thousands. Save yourself lots of cash and get multiple quotes-- from folks who don't charge unethical estimate fees!

Ron H.

I called Evergreen plumbing because my Hot water tank stop working one night. My wife really wanted it repaired that night if possible. Jacob arrived quickly on an emergency call. The service call was $200.00 which is excessive in my opinion but I was willing to pay it to get back to normal.
He attempted to light the tank one time and said it needed replaced. Ok, he quoted me over $2000.00 to replaced the tank right then and that's when I knew this was a company looking to gouge his customers, I decided to ask how much it would cost for a Tankless Hot water tank installation. He quoted me me $5800.00. These are extremely high prices even by plumber standards. I said no thank you and paid my $200.00 for my 5 minute session and sent him on his way.
After he left my wife and I drove down to home depot, purchased a new Gas water heater, $629.00 for a premium plus Rheem. drained and disconnected the old tank and reconnected the new tank and it took us under 2 hours. I am not expert and I would rather had paid someone to complete this work but when I see this type of business practice I don't play. Any company that's not willing to quote you and hourly rate for services should raise a red flag.
The pro's- the company was receptive and came out after 5 pm.
Con's - everything thing else about my experience.

Richard W.

Showed up on time and showed us that one of the problems wasn't a plumbing issue. Appreciated the honesty. Will have them back out when we need major work done.

Ethan Y.

My experience with this company was not good. Tenant found and contacted them due to good reviews after discovering a clogged drainage line. They called me at 2:30pm to ask for permission to enter property and conduct repairs. I called them back at 2:45pm and gave them permission as well as my contact info. Hours passed and I heard nothing, so I assumed that the issue was being taken care of. 6pm, my tenant calls and says that they've been accusing me of ""not answering my phone"" and that they've been ""trying to get a hold of me for hours."" Not true. Fortunately I have a good relationship with the tenant founded on trustworthy behavior. I triple checked my phone logs and messages to be sure. They called me shortly thereafter and made the same accusation to me directly and said, as a result of my ""non-responsiveness"" that they would need to charge an additional $200 after-hours fee. I asked if they used an answering service. They said yes. I said, they'd better look into changing that up, because it clearly isn't serving their needs if my clear permission and contact information never got back to them. Regardless, it was ridiculous to pay for something that was a problem on THEIR end, with THEIR company and communications, not with us. The poor kid on the other end trapped between us (we were pretty upset at this point) and an inflexible, detached supervisor, said, ""Sorry, that's our policy."" So I terminated the relationship and went with someone who had better customer service. Mind you, this all happened over what was an attempt for us to have a nice family dinner, which I had just finished cooking and was sitting down to eat when I was bombarded by them trying to argue their way into my home AND charge me extra for it. Thanks for ruining our dinner on top of it all, Evergreen!

So, in summation,
1. horrible communication,
2. a faulty answering service
3. an accusatory stance toward their (prospective) customers, and to take the cake
4. An expectation that the customer foot the bill for issues that were THEIR fault.
5. Ruined dinner (which wouldn't have happened if 1-4 above weren't an issue)

Not a confidence builder, and not something I want to mess with. We got much better customer service going with competitor. They are all pretty much technically competent, why go with someone who will swamp you with poor customer service when things go awry?

Other people may have had positive experiences. That's great. It's also easy to have a positive experience when everything goes according to plan. It's when the plan goes awry that you start to see the true colors shine through. And they were pretty ugly here. If it was a problem with their answering service, I really hope, for their sake, they get that addressed, because they will lose business over it. And hopefully they learn the value of customer service.

Daniel T.

I have now used Evergreen Plumbing for both my personal residence and business multiple times. On the business side I have always been able to get somebody out quickly and have them resolve the issue (clogged drains) and they warranty their work. Most recently they came out to one of our restaurants after hours, fixed the issue quickly and did it all for a great price. I'll be using them exclusively going forward.

Katie H.

Evergreen was amazing, especially during this crazy health crisis. They fixed a gas line valve so that I could replace my stove with a new one (my old one broke and I need to feed my 3 kids!!). They were quick and responsive, followed health and safety protocols, and got the job done. Thank you so much!