Evergreen Plumbing & Heating

Teresa D.

Don't call these people. Came to my house looked at the furnace didn't do any work and charged me almost 500$ terrible! New england boiler works is who to call they are amazing prices were great! Stay away from EVERGREEN PLUMBING!!!!!!

Itz P.

Where do I start? These guys are crooks the tech charged me a mark up price of 3500% for a piece that cost $18 they charged me $550 including the labor but still 3500% smh never again! it was too much for them to even replace the air filters that I bought for my unit. I should've known any company that says initial visit is $79 and after that the tech willl go over pricing w u is just a sign of wolves preying on helpless homeowners!!! You've been warned beware!!!

James D.

No show/ no communication on day of installation. Called half hour after scheduled visit to confirm work would still be completed, and I received confirmation that work would be completed that day. by 11 am, still no one on site. had to call the office to be told the work will not be completed that day. very poor communication, unprofessional and unreliable

Michael M.

Should be a no star, I called to see if they could help with my dryer vent to which I was told they could do. They sent over a technician who was just there to look around and price the job at $900(other companies quoted $200 for the same job). The technician was extremely rude and laughed at me because I wasn't technical enough and needed help. I was then told to pay $109 no refundable fee and at the end of it they wouldn't be able to do the job since they were just plumbers. Why send someone know in you wouldn't be able to do the job. I was able to fix the problem myself thankfully. Avoid this company at all costs.

J S.

It is sad and avoidable that I wish that I could give them zero stars. This is attributable to the ""trifecta"" of the ""suit"" REFUSING to speak to customers, customer service being abysmal, and the business banning me for speaking up about their ""lousy"" treatment.

I note as well that Evergreen does not respond to one-star reviews.

All of this happened several years ago, but I both regularly think about it and now have a good relationship with a competitor that saves me from the possibility of having to beg these guys to what seems to be overcharging me for work.

I bought my house several years ago, and my seller recommended Evergreen.

Soon after moving in, I decided to buy a new toilet and in hindsight think that that may not have been necessary. I bought a higher-end one that cost $800.

The young guy who did the work was nice and did a good job, The company had just started a new mobile credit -card payment system, which gave the guy trouble. That is understandable, and I thought that we were set.

A combination of wanting to establish myself as a good customer and not knowing the age of my water heater was behind my ordering a $1,500 unit when the guy was there to replace the toilet.

The next day, I got a call from Evergreen customer service telling me that the charge for the toilet was not properly put through and that they needed my card again. I again understood and was not annoyed.

Several days later, I got a second call stating that the charge still was not processed and that they needed the card a third time. I was rather annoyed but assured that it was handled properly that time,

I fortunately was a little ahead of the game in selling my old house and had enough to pay for my move and some high move-related expenses. It also was a very hectic and stressful time,

My credit-card bill was extremely high and had a long list of charges. I reviewed them and thought that the Evergreen charge was among them.

TWO MONTHS after the toilet installation, I get an essentially pay up deadbeat call from Evergreen telling me that I never was charged for the toilet. At this point, this was a large unexpected charge at a time that I had spent quite a bit of money.

My credit-card company confirmed that I never had been charged by Evergreen.

My perspective was that I had fully cooperated with Evergreen and given them my credit card three times. Also, two months had gone by without a word. An accommodation in the form of a discount or spreading the charge over a few months would have been very reasonable.

I spoke with a nasty manager, who demanded that I immediately pay up. Both wanting to put this behind me and wanting to have a decent relationship prompted giving him my number. The charge went through that time.

I called Evergreen a year later to do work and was told that I was banned. i received the same response several years later.

My overall response to businesses of this type after increasing aggravation is ""forget"" them. There always is a better alternative.

I will add that I have a terrific relationship with a competitor that generally offers great service and is awesomely responsive when something goes wrong.

Amanda C.

Today I learned what an actual hvac technician will do when working on a central air unit. The technician was clearly not trained in hvac and simply replaced the air vent. Didn't even look at the central unit. This company called me repeatedly to set up visits to see what else could they fix. Aka look for problems and charge a fortune doing the bare minimum.

Sarah S.

Terrible company! They sent someone out, we were told they would put in an additional water heater. We had to pay half up front. We took the day off, they came, and then told us they can't put one in. Incompetent employees they send out that have no clue what they are talking about. MEG in the office, is disgusting and rude, should be fired. Promised she would refund me that night, 3 days later she's still lying saying she refunded me. Finally got in touch with Maria, she didn't receive the refund info for 3 days! Thanks to MEG and her disgusting customer service and lies. I wish I had read all these terrible reviews prior. This company should be shut down because they seem to pull this shit with everyone. DO NOT use them! Seriously you will be thoroughly disappointed.

Kate P.

I called to schedule an appointment to fix our heater, as it is incredibly frigid. When booked for the next day the customer service receptionist quoted $249 for a 4:30 pm appointment instead of the $69 advertised on their website. When I asked why she said it was because that rate only applied to regular business hours. So, I scheduled a regular business hours appointment for yesterday. No show, no call, no text and when I called two separate times no answer. It's freezing and we are now left without heat because they didn't show up or even text!!

Adrian S.

I decided to sell my condo at the last minute and I needed some work for new countertops. We needed to have the kitchen sink and dishwasher uninstall/reinstall, new garbage disposal installed, and the same for the bathroom sink. We had about 3 weeks notice so we were in a rush. Evergreen was the only company that was responsive and could do both parts of the job on a Friday and Monday. I think they smelled blood and billed the highest rate possible. The charged $3,500, I would estimate the bill rate to be about $400 per hour for labor. The pluming itself looks good and he did clean up after himself. The plumber forgot about the new garbage disposal (he uninstalled the old one ) and then told me it needed a power cord after he installed it. I told him I could have run out to Home Depot and picked one up, he could have worked on the bathroom while he waited. He also forgot to hammer out the dishwasher feed so I almost ruined my dishwasher. Luckily I was at home when I ran it. The price I paid he wouldn't even connect the dishwasher to the cabinet for me. It was a complete disappointment and I had to fix the garbage disposal myself and wire the power cord.

Anuj S.

I have requested the service for installing Water heater. They gave the quote of 3870$. I agreed and paid 1393$ initial deposit and 399 $ membership fees .On the day of service they didn't come to install it .When I called them , they told they can not install it and new charge will be 6500$. I asked them to return my money as charges were very high. After everyday follow-up , they didn't return my money and asked me to contact my credit card company. I am still waiting for my refund when I am writing this review.