Evergreen Plumbing & Heating

Karen R.

WARNING Do Not Use Evergreen Plumbing.
I called them in August to repair my central a/c in my home. They do everything they can to sell you their annual service. Don't Buy It!!!
They sent someone out right away and was told I would be called the next day and kept up to date about when they expect the ordered part to come in.
After two days I called them and spoke to Sarah. She told me she would get back to me within the hour. Well I called back again two days later. Well let's just say they do not call customers back Ever. Finally I called enough,that they got somebody here with the part to fix the a/c. The next morning my husband said we have a leak in the closet from the attic. I did get someone here from Evergreen Plumbing and I was informed the guy they had do the work put a part on incorrectly and they admitted fault would have the damage fixed.
I called them Many times with the we will get back to you stuff. Finally they had a painter come over to look at the work to be done.
Over a week went by I called the painter and he told me they were not getting back to him to approve the work. Well I finally after almost two months I called my home insurance company so they can deal with this Horrible Company.
See my pictures and Don't Use This Company they are a Nightmare

Bethanie F.

Responsive, responsible and professional. Our ac unit went out for good. They evaluated and replaced moments before a tropical storm. They were dedicated and EXCELLENT. Came back 3 days later to evaluate and adjust. In the midst of a heat wave and in hard circumstances, they were the best. Will be using them for a new furnace.

Ted D.

I fired Evergreen Plumbing & Heating (EPH) today. Here's why:

I have been using EPH for the last few years. I chose them because of their great customer service, not because they were low cost. That seems to have changed. I don't know much about plumbing and heating, but I've been a customer in many places over many years.

I called in early June, and set up an appointment for a plumbing repair (non-critical). The original appointment was set for Thursday, June 25, 2020. I received a call from Mike at EPH on my cell phone on the morning of Wednesday June 24, 2020 asking whether I was available for the plumber. I told Mike that the appointment was on the 25th, not the 24th. He told me I was mistaken. Since I was not available on the 24th, I told Mike I would call to re-schedule. I don't agree that I was mistaken, but I couldn't prove otherwise, so I let it go.

I called EPH on Friday June 26, 2020 to re-schedule. I spoke with Mike, and we agreed on 9:00 - 12:00 noon on Thursday July 9, 2020. On the morning of Tuesday July 7, 2020 I called EPH to confirm the appointment. The call went right to voice mail. I left a message with my name and number and explained that I wanted to confirm the appointment. I never received a return call.

Thursday July 9, 2020 rolled around. I expected a phone call, text message, or email. None of these happened. I did not see a plumber at 9:00. I waited until 10:00 and then called EPH. Sara answered the phone, and I explained that I was expecting a plumber. She did not have an explanation, and suggested that I speak with the service dispatcher. She took my cell phone number, and said the dispatcher would call me right back. I did not receive a return call or see a plumber by 3:30 in the afternoon, so I called EPH again. The call went right to voice mail. I left a message with my name and number and expressed my unhappiness. I received a return call from Mike about five minutes later. Mike said he had been trying to reach my cell phone all day. The number he called was that of an old cell phone. I asked why he didn't call my current cell phone. He said that the old number was what he had on file. I pointed out that he'd called me two weeks earlier on my current cell phone. He then said the old number was the primary number. I asked why he didn't call all of the numbers on file. I didn't really get an answer for that. I admit to being angry by this point. I was not satisfied with Mike's answers, apologies, or lack of effort to retain an existing customer. I said ""We're done"" and I hung up.

Bill C.

So our hot water faucet which I had installed by Evergreen in 2017 the hot water pressure dropped. The technician came out and found that the turn off valve rubber ring had broken apart and clogged the pipe reducing the water flow. He asked me to shut off the water in the basement, he replaced the valve needed turned back on the water and all was fine. My issue here was the invoice was never itemized showing what amount was parts vs labor. The bill was close to $400.00 (outrageous). I paid the bill but then it bothered me the price was so high for such a small job when I had to run up and down turning the water on and off. I called the office and spoke with Steve asking if he could credit me back some of the costs as I thought it was too high. He agreed and told me he would be sending a check. Its been over a month and still no refund check. We have used Evergreen many times since moving here in 2016. I will (NOT) be using them again nor would I recommend.

Marshall W.

Terrible service. On 10/26/18 I paid Evergreen $795.78 for a tune up and various repairs to my gas heating system. Then on 10/30/18 I had to have them come back to replace a zone valve. As an ""ultimate member"" they charged me $375.00 for less than an hour of work. When I tried to contact them they did not return my calls. Then after a year and a half of absolutely no contact, I suddenly received an email stating that I still owed them $375.00. What a bunch of incompetent goons. I will never use them again for anything and would advise anyone to look elsewhere. They hook you in with an expensive ""ultimate membership"" and then overcharge you throughout the year.

Anne A.

Forced me to pay for a ""service"" because I signed the paperwork. Little did I know that they left us with no hot water. Tried three times to contact them with no answer. If I didn't pay the bill they were going to report it to a collection agency . We had the ""responsibility "" to pay , they assumed ""no responsibility "" for leaving us with no hot water . PLEASE DO NOT USR THIS COMPANY.

Steve S.

Terrible experience with Evergreen sales department. Would give them zero stars. I recently had an emergency situation where my furnace completely failed leaving me without heat and temperatures below 20 degrees. The furnace had to be completely replaced. Based on a referral of a prior client, I called Evergreen and we booked an appointment, saying they would come out on a Tuesday to do an inspection and develop the quote (3 days without heat at this point). At the time of the appointment on Tuesday, I received a call saying that their sales person was delayed with another job, And would not be able to come until the following Thursday. Having no choice I accepted the new appointment. Then on Thursday the person did not show at the scheduled time, and when I called asking if they were on their way, I was told that once again the sales person was too busy with another job, and I'd have to wait again (now 5 days without heat). I requested a call back from the sales manager and the person who answered the phone said they would make it happen, but never heard back. There was zero regard for the fact I had no heat, and there was zero follow through by their salesforce. Happy to say I had much better success with one of their competitors, and had a brand new system installed after a week and a half without heat

danielle D.

Beware!!! I hired this company for annual maintenance. I was given one price on the phone and then was charged more than double - with no additional repairs given. Additionally, I expressed my concern with the price difference and was asked if I needed to call my ""husband"" (nonexistent) to talk about it. I am disappointed in the misinformation from the company but more disappointed by the sexist remark made by their technician.

Bob R.

Call them to come out to see why shower drain wasn't going down. They ran a snake down drain and charged me $475!! He was literally there for 10 min. I called to complain next day and they gave my a $55 credit for the next time I use them. No thanks , prices are way too high.

Yelp R.

We have been customers for years. They are organized and reliable. Super professional. They are also expensive. They have coupons. Use them. You will need them. Pay them with a check or else you're going to get an over $30 surcharge for using a debit/credit card. When they price things out and negotiate the pricing it's like haggling for a car. I really wish they could nail that down so it wasn't the oh the price is high xyz, but we are going to finagle this discount here and there like they are doing you a favor. I don't need psychological games when my heating is out. Just the facts. The people in the office are super nice!