Everest Mechanical

Susan D.

Stay away from this company.
We had very low pressure in our claw foot tub shower. They charged $269 to put in a rebuilt divertor valve and replace a shower head . The shower head was only a few months old so I don't know why they did that. (It was our rental and we weren't there when they did it) . They rebuilt the existing diverter by installing one rubber washer.

The water pressure was still very low- the problem wasn't fixed!

So we had them back to correct it 3 weeks later , at hopefully no charge. Nope. They charged us $75 and said we needed an entire new unit- that the piece that the diverter fit into or sat against was worn out. Estimate for the part was $700- something! Plus 3-4 hours labor at $100+ an hour.

We bought the new assembly for $170 and it took all of 15 minutes MAYBE to do it ourselves- to shut the water off and 3 bolts.

Cathleen W.

Everest did reach out to me and seemed sincere in their apology. I did appreciate the phone call and them taking time to listen to all that went wrong that day. Although I am disappointed in my service call I am not disappointed in their customer service.

Dave R.

I had Bears install a utility sink in my basement. They were on time, fair, and did the work as promised. They're a little pricey (thus 4 rather than 5 stars), but I have absolutely no complaints about their work or their professionalism. They're first rate.

Peter K.

This company responded quickly to my call and scheduled the repair appointment for the same day! Chris and Matt were great explaining the procedures and steps as they progressed. Equally as important, the bathroom was as clean as before when they left. I have no reservations recommending them highly.

Lydia B.

We had a backup in our kitchen and bathroom sinks. We had Bears Family out to take a look today. Chris was very friendly, kind and professional. Gave lots of advice on how to prevent future blockages. Definitely keeping the number handy for future needs!

J D.

Came next day to fix a clogged sink. Super fast, friendly and helpful. Only complaint was the pricing. I work in property management and it should not cost that much to snake a drain. At the end of the day my landlord picked up the tab but still my only complaint.

Richard J.

The estimate that I received for a very small plumbing job from Bears Family was way above the actual cost of the work eventually done by another small plumbing company. The difference was so great that there was either a mistake in the Bears Family estimate, a misunderstanding of the work to be done (they estimated the cost after viewing the work site), the other company that did the work is losing money or I was simply given a high estimate. I emailed my concern to Bears Family (after the work was completed) and did not feel satisfied with their explanation. Bears Family Plumbing has a good reputation so I am willing to assume that there was some misunderstanding in our dealings.

Doug R.

Bears Family replaced our hot water heater last week and I couldn't be more happy. From the first time I contacted them, all the way through installation their communication was excellent. Dawn in the office is wonderful. Mike led the installation and I could hear him training his helper all through the process. Mike is very intense, very focused, very thorough. I really enjoyed working with him. His knowledge and confidence gave ME a lot of knowledge and confidence. They arrived when they said. They were quiet, clean, and friendly. Price-wise, I was looking for a very specific model so I paid more than your typical box store installation, but they did beat the lowest of my other two bids by almost $300. I have a couple of other projects in mind and will absolutely be calling them back.

Bryan S.

Had a bad water heater and called Bears Family on a Friday afternoon and Michael was able to replace it Saturday. Am very happy with the communication, installation and speedy service. Would highly recommend.

Nate C.

I really enjoyed working with Bears Family PHC. They provided great service and were straight forward and honest. Michael came in and fixed a broken pipe (that I had repaired just 6 months ago by a different plumber) identified the issue that caused it to break and the repair costs were well below the prior fix. They set me up with some restoration services and were easy to work with the whole time. Definitely will be using Bears in the future!