Everest Mechanical

Richard J.

The estimate that I received for a very small plumbing job from Bears Family was way above the actual cost of the work eventually done by another small plumbing company. The difference was so great that there was either a mistake in the Bears Family estimate, a misunderstanding of the work to be done (they estimated the cost after viewing the work site), the other company that did the work is losing money or I was simply given a high estimate. I emailed my concern to Bears Family (after the work was completed) and did not feel satisfied with their explanation. Bears Family Plumbing has a good reputation so I am willing to assume that there was some misunderstanding in our dealings.

Doug R.

Bears Family replaced our hot water heater last week and I couldn't be more happy. From the first time I contacted them, all the way through installation their communication was excellent. Dawn in the office is wonderful. Mike led the installation and I could hear him training his helper all through the process. Mike is very intense, very focused, very thorough. I really enjoyed working with him. His knowledge and confidence gave ME a lot of knowledge and confidence. They arrived when they said. They were quiet, clean, and friendly. Price-wise, I was looking for a very specific model so I paid more than your typical box store installation, but they did beat the lowest of my other two bids by almost $300. I have a couple of other projects in mind and will absolutely be calling them back.

Bryan S.

Had a bad water heater and called Bears Family on a Friday afternoon and Michael was able to replace it Saturday. Am very happy with the communication, installation and speedy service. Would highly recommend.

Nate C.

I really enjoyed working with Bears Family PHC. They provided great service and were straight forward and honest. Michael came in and fixed a broken pipe (that I had repaired just 6 months ago by a different plumber) identified the issue that caused it to break and the repair costs were well below the prior fix. They set me up with some restoration services and were easy to work with the whole time. Definitely will be using Bears in the future!

Greg D.

The customer service and expertise was excellent. My air conditioner failed during a recent heat wave. I got right through on my first call and they came out to quote on a Sunday. The pricing was fair and the install was completed in a few hours. They made the resolution of an urgent issue as painless as possible.

Loni G.

Of course the hot water heater went out when we had house guests, and on a Friday. And of course we wanted to replace it with a high efficiency on-demand water heater if possible (not a great time to do the research when you have one already broken!). We called two or three places, and were told they couldn't get to us till Monday, or that the cost would be $6,000-10,000 (for a water heater?!) The folks at Bears came out to give us an estimate for the on-demand water heater. They explained that the installation would involve moving pipes and putting an exhaust pipe through the wall - which wasn't financially or time-wise feasible for us. They provided an estimate for a high efficiency conventional hot water heater which was reasonable. They were having a crazy Friday with emergencies all over, but came out the next day on Saturday, and had it installed in an hour with all of the mess cleaned up. Our only complaint? That we had to turn the temperature down three times on the thing because it is so efficient and hot :D Thanks Bears!

Diana D.

Great experience! Our hot water heater broke and we had a slow water leak. I called on a Thurs. afternoon and they were here Fri. morning. The owner, Michael, gave me two options for repair and came back that afternoon to install. He and his partner were here til almost 7PM on a Fri night to finish. Very kind, good sense of humor, professional, clean, honest, and he played with my dogs! ;) Would use again & and highly recommend.

Annette P.

I had no heat and it was November. Got in touch with this company. They came out and found out the problem and gave me a quote of what it would take to get the problem worked on, but it might not fix the problem. The cost was pretty high so opted to get a new heater. I was not a very good consumer, never asked many questions. So they installed a new furnace, it was a bit costly, compared to others. I did need heat so I accepted the cost. After they completed the install , I questioned them not replacing the thermostat. I called and inquired. So they did come back and get the thermostat installed. The heater works alright.

Ashley B.

Happy to say that this family owned business is a good one! They were right on time and incredibly professional. Shawn was clearly knowledgeable and extremely personable. Our ac/furnace are original to the house (18 years) and I was scared that a company was going to come in and just immediately tell us to replace it. Instead, we were told some things we could do to help keep our system running well and were given pointers on what we may need in the future. So helpful! I highly recommend!

W W.

We received excellent service for our broken air conditioner. From the moment I called, customer service was better then three other places I had tried.
They were able to diagnose the problem, and change out a broken capacitor as soon as they could get a capacitor with my uncommon capacitance (he showed me the part, and what I needed).
This place is different, in a good way. You only pay an appointment fee if you choose to not have them fix your thing, unlike many places that always charge a flat fee to show up. They will tell you what is wrong, and they will explain things to you. The prices seem to be better than other outfits I have experienced. Thanks very much!