Evans Plumbing & Drain Service

Denise C.

They charged $145 to replace the thermostats in our water heater. Before they came out we were told they would most likely need to replace the thermostats and elements, but when the technician arrived he determined only the thermostats needed replacement. My husband noticed him on the phone during the repair with someone walking him through the diagnostic test to determine the problem. The next day we noticed the water heater tripped again and had to be reset. We called them back asking for the problem to be corrected and to please send someone more skilled. We were told they would charge us again to come back. The day they were supposed to return no one came so we assumed they were not coming. The same technician showed up close to 7 PM unannounced. We did not expect anyone that late and were in the backyard with no phones. Our phones showed he had tried to call a couple of times around 6:40 PM. Our view is that he should have called before 5 to let us know about the late arrival. We did not allow him to do any work because it was the same person who did not correct the problem the first time, his unprofessional behavior, and knowing we would be charged again for services he should have performed correctly the first time. In short the company waited days to try and correct the problem. By that point we called someone else and paid them to do what should have been done the first time. I requested a refund via email, but got no response.

Debbie E.

We've used Evan's at least 5 different times over as many year's at our primary residence and a rental property. Service has always been professional, timely and friendly. They came highly recommended to us from our new construction plumber and they have never disappointed. Normal service or after hours emergency they get our vote.

Beatriz R.

I have used Evans several times and have always found them to be economical and fast and friendly service. They have addressed several plumbing issues at my home over the years including Hot water heater and bathroom hardware replacement. I will use them again!

Skip R.

My bath tub faucets had a link that cause water to back fire and damage my sheet rock . I had scheduled an appoint with Evans Plumbing & Drain Service on May 18th & 20, 2022 and the two young boys/men came out to my house late the 1st call and would not return my call to see if they were even going to come that day. When they arrived late, they could not fix the problem and didn't seem to know anything about what they was doing and was not skilled in the field at all, and then we schedule for them to come back two days later with the faucets and equipment they so call needed to remove the shower handle parts and they did not show up at the scheduled time and I lost 8 hours from my job that week and nothing was done or completed. I called the telephone number 645-3810 several times(5 times) the day of my appointments and kept getting their answering service and leaving messages with no return phone calls from the company technicians . The answering service Rep kept saying they are in the field and will return my call they never returned my called until 7pm that evening after I Lost 4hrs of work the second day . Finally the tech calls me at 7:00 PM after I had left home when my appointment was specially scheduled for 1:30 pm that day and no response the whole day to say I am running late or can't make it.. There was nothing else to talk about at that point , they were very unprofessional. I will never call or use them for any service again!!!!!!!!! I called another plumbing company and they came out as schedule and took care of the job in one visit to my home.................E.K.

Margaret W.

I have used these people several times. I have great experiences until this past week. Had a hot water heater that was leaking. But no emergency. They came out purchased the hot water heater for $500. That was fine. Then charged me $900 in labor to put it in. Stated that they had to take the door, trim and frame off to get the heater in. They charged me $150 an hour for two people from 9-3pm. Tell me honestly people. Does it really take that long to pull off the door and put it back on. No call on hourly rate or cost until the bill came in the mail for $1400. Sticker shock. Never have I had this in the past at all with this company. Last time I use them, and I own a quad plex.

Charles J.

Ray and Jacob did a great job removing tree roots from sewer pipe. Professional work at a very reasonable price. First time I have used them and would have no issue using them again.

Susan F.

I used Evans Plumbing for the first time today. They were really fast to respond, took no time at all to identify the problem and get it fixed. I was also very happy with the cost.

John K.

DO NOT USE THIS VENDOR!!!! I had them out to check a drain line in the yard, replace seals in the tub, and tell me how to fix the ice maker. For $150 they said the drain line was fine (I no longer trust them) and indicated that they had replaced seals in the tub faucet, although they would not guarantee it would not leak again. My faucet now turns the wrong way and it never stopped leaking. We called them and it took a week to get a call back. They indicated that the invoice stated no guarantee and that it wasnt their issue.

Denise K.

I've only used them once, but I'm very happy with my experience - My storm drain was clogged, resulting in a flooded front yard. I called Evan's in the late afternoon to come out and root out the drain. They were at my house within an hour and quickly took care of the problem. Their quote was also a good bit less than another local plumber. I will definitely use them again, based on this experience.

Morris T.

One of my staff members called them on August 4th. They came out for initial inspection and identified that it could be roots in pipe. At that initial time, $300 was charged. Aug 6th they brought out camera found locations of roots in old drainage system. They charged another $250. On Aug. 14th They said that they replaced 10' of pipe. They said they identified more roots beyond that 10' pipe close to road. They advised to only replace initial part for now. The clogged problem would be solved. Cost was $1200. So we paid $1200.00. They gave us another quote also to replace another section of pipe. He said not sure how long it would stay unclogged due to more roots beyond the pipe replaced. He estimated to replace another section of pipe is another $1300. 00 in charges. A few weeks later the part of the house was backed up with water everywhere from the drainage system. The drainage problem was never resolved after we were charged so many times for a single problem which could be resolved with a single answer and a single charge. Part of my house which was emerged with water costed more then thousands of dollars damages. We are speechless. As we see, an honest service needs an honest answer to serve people in lieu of squeezing people a bit by a bit with money in mind forgetting the most important part. That is to solve problems completely. We are compelled to write this review in hope to help them realize not to do the same thing to others. That could cost more problems for all parties.