ESCO Heating, AC, Plumbing & Electric

Kayla M.

Got a voucher on Groupon for an AC inspection and tune up. The technician came out and spent two hours trying to convince me that the AC system in my seven year old house was inefficient and poorly installed and that I would be better off giving them thousands of dollars to replace it all. He never actually tuned anything up and only replaced the filter because I had one right there ready. Oh.. and here's the best part.. He actually forgot to flip the breaker back on when he was done inspecting my system. Because it was in the early spring, It hadn't gotten warm enough to really be using it yet. About a month later the weather warmed up and I spent a good hour ripping my hair out trying to figure out why the AC wouldn't come on. I was furious when I figured it out. Ended up calling another company in and they came out and added one pound of refrigerant. Everything's been working wonderfully ever since. I strongly recommend avoiding this company at all costs.

Adriana M.

Original review: ***** - After going to several home shows and having 4 companies come out and talk to us in our home, Esco ended up having the best prices, product, warranty, and best comprehensive service. We have them at our house installing a new furnace and touchscreen thermostat right now, and we'll definitely call them again when we're ready to upgrade our AC.
Edited review: 0 stars - They came and installed our furnace and from day 1 it didn't function properly. It woke us up multiple times a night due to the loud banging noise coming from the ventilation every time it stopped running, and it was always freezing cold. We never set it below 72°, yet it always felt like we had an air conditioner running. The first time we had someone come out to fix it, all they did was take care of the noise. They said the guy who installed it wasn't trained properly on the unit and he installed it incorrectly, which was certainly comforting, so now the air should feel like it was putting out air at the right temperature. That never happened. We've had ESCO come out multiple times to fix our furnace, and they've never accomplished it. The most recent time, the supposed ""expert"" on the furnace we have came out and before leaving he basically scratched his head and said ""I can't find anything wrong with it"", and left. He did, however, feel bad about what we've been going through and gave me his cell phone number and told me to call any day or time and he would come out to the house and look at it again. Of course, I ended up having to contact him as it never started working right. And guess what? He never responded! He never once got back to me. Then, I went to a home show and saw him there at the ESCO booth and told him to his face that it still wasn't working and he needed to come out to look at our furnace. He said he would have the people at ESCO call me ASAP to schedule an appt. Any guesses what happened? That's right, they never called! Over a week later I had to call them to schedule an appt, specifying that I wanted this specific ""expert"" to be the one to come to my house as he was already familiar with our issues. When they called to confirm the day before, they said the appt was with someone else, and if I wanted that specific guy, it would postpone the appt by several days because of some training classes, or something like that. They could have said that to begin with instead of lying to me and telling me it would be with him when I originally made the appt. He's now set to come out tomorrow morning, and I called them because with all of our problems with this stupid furnace, I really would prefer to have my husband be here to talk to him about it, so I wanted to try to change the appt to after 5pm any day of the week, or any time during the weekend, and guess what? ESCO will only come out to your house during normal working hours during the week, making it as inconvenient for you as possible! I'm so irate I just want this furnace out of my house and to never hear from this company again, so now I'm waiting for a phone call from the manager to discuss getting this worthless piece of crap out of my house! Let's see if he even ever bothers calling me back!!

Ziet Z.

I was told two different things about a ""10%"" discount. One was only 5% discount without the 600/year maintenance plan. 10% discount with the plan. Hmmmm, kinda rip off. they make you pay per month for 2 visits per year. then the guy giving me the quote said they are separate. How? when you don't get the 10% without the plan they have been tied together. yet he argued with me for 10 minutes. so your not getting the full 10%. then one woman told me its 5% for senior and 5% for military for a total of 10%. wow won't go with them!!!! why a rip off. The Mater the owner said we were mean. LOL they are jerks. DO NOT USE THEM.
In addition to all that, when I called to complain about it. Mark said Collen said I was mean, just because I questioned them. WOW. Well, no one likes to be ripped off. In addition, I have started a review under each portal, and also BBB, and the licensing commission of Utah, and have complaints about their business practices. Terrible way to try to blame the customer!!!!!! BOLD FACE LIERS.

Jenny M.

This company sent an unlicensed employee to do plumbing work. The job was left with a leak. When I called for them to fix the work, they asked to be paid again. They also stole my toilet after I explicitly told them not to remove it from my home. Manager Pete Savage refused to correct this situation as well.

David M.

Timothy was professional and efficient. He explained the process, did what he said, communicated effectively and was polite. I couldn't have been more pleased with the service.

Dave Mortensen

Catharine D.

I made an appointment to have my kitchen sink faucet replaced. It was leaking so badly I had to shut the water off to the entire house. The Esco scheduler told me a plumber would be at my house between 9-11am the next morning. At noon the next day I hadn't heard from anyone and called dispatch. They first said the couldn't find the plumber, but then said he was on another job and he'd call me as soon as he could. No word. I called back two more times and heard the same story. At call three I told them to cancel the service and I'd be going with someone else. I found Expert Plumbing and they were fantastic.

Dave D.

My wife called them to get an estimate in switching out our entire HVAC system. They told her they would only come out ""if your husband is at home""

Can't believe there still are companies that still treat female clients like this.

Dan A.

Esco sucks and blows!! DO NOT use them. They do half ass work. Then when it needs fixed under warranty they don't cover it!! This is their second offense, so shame on me for giving them another chance. Use KC heating and air. They fixed the problem Esco created for great price. Wish I could do 0 stars.

Heather R.

Came out to help me on a moments notice, and really went the extra mile for me. I can't say if their prices are competitive, I'm sure that there are other companies that charge less. BUT, I've come to realize that having people show up when they say they will and act with professionalism is worth it's weight in gold. Shout out to Jens and Scott who made sure I was taken care of! (And to Robby, who I accosted in a McDonald's parking lot, begging for someone to come to my house and help me. )

Erika P.

Poor service with this company. We had a groupon for a AC tune up. I made an appointment two weeks ago to schedule. They called Friday to confirm my appointment on Monday. On Monday morning at 8am (appointment is between 9-11am) I get a call saying they have to cancel my appointment and reschedule. My reschedule date is 2 weeks from now. A whole month until my scheduled appointment.

I understand others ACs have gone out now that it's hot, but I am a customer too and I had an appointment and a call to confirm my appointment. To cancel 50 minutes before my scheduled appointment is extremely frustrating. This is a terrible first impression and they haven't even started the service yet.