Ernie's Plumbing Service

Patric G.

Ernie's answered the phone late on Friday afternoon, got a plumber out before the end of the day and fixed the problem. My AC was draining water into my ceiling due to a blocked plumbing line and the temp was pushing 100F. Their rate was reasonable and they got the job done quick and right. Ernie's saved the day!

Lee M.

I had to have a gas line removed and now I find my water heater needs replaced...Terry did an outstanding job so I specifically asked for him this time.
Significantly lower price both times, a little something extra at no charge-toilet that needed a shim and another that needed a tune up- friendly, thorough, right the first time, on time, neat...more than I expected!

Will B.

Great plumbing company! They had a same day appointment available that didn't cost anything for an in home estimate. Terry Brown showed up, was polite, knowledgeable, and he cleaned up after himself. This company uses good equipment and has fair prices, would use them again!

Troy P.

They called me an hour late after my appointment window to let me know the guy was running late. That's fine, I took off the day for them, I can wait longer... When they called again to say he was on the way, I was on the other line and missed the call. I called back right away and they informed me my appointment was cancelled and the next window was days later. My water heater is leaking, and I have no hot water for showers or washing anything, but that's fine, I will call the punctual plumber instead.

Robert R.

I'm an area realtor. My kids go to school near Ernie's Plumbing and I have 2 plumbing jobs right now that need to be scheduled and I always have plumbing work that clients need done. I stopped by Ernie's on Pioneer Pkwy and was greeted by some scuzzy looking guy who thought I was a salesman. I explained I'm a realtor and have lots of plumbing work. He said "we don't do that. You want us call. There's a No Soliciting sign on the door". Yes, he threw me out. Over 600 plumbers in DFW and this idiot just threw 10's of thousands of dollars of work out of his business. My advice is to find an intelligent owner to work with. Ernie's is not that business.

I'm happy you found my review so amusing. I can't understand what makes you think I'm a salesman. I clearly said I'm a realtor. I have a Name tag on with the name of my company as well as my name. I told you I wasn't soliciting. I have recommended your company to my clients in the past. You don't know about a business until you walk in the door, I guess.

Shannon S.

I do not want to give any stars to Ernie's Plumbing in Arlington, TX. Absolute worst experience my poor Mother-In-Law ever had with a plumbing service (or myself for that matter) The quality of work was so bad, we had to call another plumbing company to come out and fix what Ernie's company did. The smallest of task to replace a valve in the kitchen. What plumber doesn't have sealant? Had to leave to go get it and never came back to finish the job, yet we were charged over $400. Called the company many times only to be told that the person we needed to talk to wasn't there. He wasn't there after many calls and never returned
any messages.

My sweet MIL was completely taken advantage of. Beware of this horrible company

Update: There hasn't been any phone calls. I received a message here on Yelp but no one has called or reached out to my Mother-In-Law. Very unsettling.

Coco H.

We have used Ernie's Plumbing now for over 12 years
they are Excellent !!!
They are on Time, Honest & Dependable.
They will also show you the problem you are having.
We ask for Bryan he has serviced our home now for 3 years.
We give our friends & neighbors their number for their
Plumbing problems.
***** Stars All The Way !!! *****

Dannie L.

They left holes in my house, destroyed my air duct system, cut a beam that was holding up a wall, But they did the job, which is all they are concerned about, and it only cost me $3000. After we complained Ernies stated they had insurance to cover this, but insurance denied because their insurance didn't cover faulty installation of gas lines and the damage caused by such... And Ernies said they were no longer responsible... But they made the holes... I wrote a review 2days ago, I never stated they didn't do the job - I stated the condition my house was left in and what total night mare it has been in since I have been sick with cancer... Read my review then read Ernies Plumbing's response... No customer service there... they don't care...
*I HAVE POSTED PICTURES SO YOU CAN SEE THE CONDITION MY HOUSE WAS LEFT IN- THE TORN OUT WALLS, MY CEILINGS , MY EXTERIOR BRICK, AND HOW THE TRAMPLED DUCT SYSTEM - **
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$3000 and holes in my house -What a Nightmare- one that I am still living with 2 yrs later Women beware I feel I was taken advantage because I was alone and I didn't understand- plus I was going through chemo - last thing I thought is that I was being wronged. It was November and the pilot light went out on our water heater (gas). The company we normally used was too busy and couldn't schedule us til next day- so my sister in law said that her and my mother in law used Ernie's- I called - guy came I told him problem. He looked at it said the problem was I had a gas leak, I said no - AAA just does something done there restarts it / $75 - it works. He said nope not it. Then he gives me quote, tells me it wouldn't exceed this amount- and he could fix that night- because he called Atmos and had my gas turned off in November and it was cold. He said he needed to go home first for dinner and then come back because he had long day(no joke) he came back and immediately started drilling through my brick and making wholes in my walls??? He said not to worry he was looking for leak and it could all be repaired- no one ever explained why he needed to drilll a complete whole through my house ( I can see outside) after 2hrs and trampiling through my attic- he said he couldn't figure out/ he would be back 1st thing in AM- He never showed- I had to call Ernie's- they call plumber and they say he is stuck on another job/ I HAVE NO HEAT! They said they would send replacement- around lunchtime they- seemed a lot smarter- he couldn't figure why or what? And that quote was wrong- He would have to start all over today because he wasn't sure- and that I was being charged by hour- after few hours of being in my attic he said he would be back next day- keep in mind - going on 3 days no heat!! The next day that guy didn't show up either- I had to call Ernie's again. This guy / who seemed like a real plumber and I actually liked- came in and said I will be honest I am not sure why 1st plumber did any of this, you have a gas leak , every house actually does - alitle bit, but you have a little bit more. He said I didn't need the hole in brick- this should have been billed as flat fee and then he told me that previous plumbers trampled all over the duct system and he wanted to make sure I knew it wasn't him- his exact words- This plumber did finish the job that night, I called city inspector over next day but it didn't pass, so the plumber had to check one more pipe - my gas stove. He was frustrated and tired and city inspector was nice enough to wait because I had gone 4 days with no heat- to get to stove pipe he cut hole in wall behind it- but he cut a beam. My house is 60 yrs old - beams are very important. City inspector passed the work and my gas turned on. I PAID ERNIES $3000 - I had to get a loan for this- I lost time from work- didn't get paid. Here comes the best part -

1:The holes they made, they said my responsibility, even though most unnecessary
2: Pilot light went out on water heater few months later needed a new part $800
3: Duct System so messed up- Heat only comes into 2 bedrooms in back of house. And now heater won't stay on
4: The Beam they cut was supporting a wall which is now falling.

My ex husband called Ernie's- showed them pictures- we just wanted it fixed- they understood and sent someone to look at and then told him that Ernie's was responsible for none of it- end of discussion. I am still paying this loan.
I have had 6 surgeries this year because of cancer and this plumbing thing pisses me off more than the cancer- I feel they took advantage of a single woman who didn't know anything and trusted them- I mean when you're fighting cancer you shouldn't have to worry your plumber is not treating you fair!!! Our whole family now uses AAA AUGER.

*** YES IT WAS ERNIES PLUMBING THAT DID WORK FOR ME ***
I KEEP THE $3000 INVOICE TAPED TO MY WALL TO REMIND ME NEVER TO MAKE THIS MISTAKE TWICE

Robert J.

They totally screwed me. I scheduled them to come and remove my kitchen sink on Wednesday for the new countertop people who are going to be here Thursday morning. Then I had them scheduled to come back and install a new kitchen sink plus a new toilet after the countertop people were done.

At 5:22 PM Wednesday they said they could not make it until Friday. Friday?

They screwed my whole project. CLEARLY they did not care one little bit or they could have at least come first thing Thursday morning. Which, a) would have been fine b) would have been the professional thing to do. But Friday? Two days late?

How can they possibly respond to emergencies when they are two days late for *scheduled* visits?

Russ C.

Great service! Gary is a class act. Down to earth, and willing to share lots of helpful info. I will definitely keep them in mind if I ever have any more plumbing issues. Thanks so much!