Eric Brand Plumbing

Erin Y.

I was previously a big fan of Eric Brand Plumbing, and had highly recommended them to neighbors, based on experiences with them in replacing shower valves/fixtures and toilet valves. I've noticed that more recently their level of responsiveness has declined, e.g. phone calls not returned, which I understand may be due to illness and short staffing.

My primary reason for decreasing enthusiasm for this business is the recent experience we had with fixing a broken bathroom sink stopper. At a service call in July we were advised that we would need to find the replacement part ourselves because it's too much time and effort for them to source this type of part. As a homeowner who bought this house with this sink, and zero knowledge about plumbing parts and fixtures, it's impossible for me to find the part. Which they understand, but too bad for you homeowner.

My husband ordered what he thought would be a workable replacement stopper. It turned out not to be the right one. They had to replace the entire drain assembly because the plumbing supply store didn't have a replacement drain stopper that would fit. The new drain is visibly mismatched to the second sink in this bathroom, with over a quarter inch difference in size. Their suggestion was that if I don't like the mismatched look, I can pay for another service call and the parts to replace the original fully functional drain assembly with a new one to match the (smaller) one they just installed.

I'd call them again to replace a garbage disposal, or a toilet flush valve where the aesthetics don't matter and all I need is a functional part. I won't call them if I need someone willing to help guide me with a product choice.

Josh C.

Great communication, straightforward quote over the phone to replace my faucet, and quick, high quality work. I'm definitely going to call them again when I need something checked out or replaced.

Kevin U.

Great work and nice people. Fixed a shower that had been troubling us for years.

E. A.

Eric has been doing work for us since 2015. He and/or his team, Mark and Steve, have replaced a sink faucet and repaired 3 shower drain leaks, 2 of which involved cutting open the ceiling to get to the pipes. They do good work, their prices are very reasonable, and they're just really nice people.

Sally G.

Thank you to the many people from Next Door who recommended Eric Brand plumbing. We've had an intermittently poorly draining sink for many years in an in-law with very outdated pipes. At last Steve from this company was finally able to fix the problem which many plumbers before them have been unable to do.

Matt M.

Eric and his team were great and we would definitely recommend using them again. We had a terrible experience with Lowes for our toilet replacement project and we're desperately looking for a plumber who could source us top of the line toilets, remove our existing toilets, and complete the installation. Eric was incredibly responsive, sourced our toilets within days, and his team did a perfect installation within a week. Our job was not easy given we have a very steep and long stairwell and Eric's team took great care to make sure they did not damage any areas. They were highly professional and showed great attention to detail. I will definitely use Eric's company going forward for any plumbing issues.

Avi M.

Eric Brand Plumbing has been my plumber for over 14 years for our San Bruno home that was built in 1960. Over time he replaced the water heater, rooted my drain from home to the street, fix leaking pipes, snaked hair clogged drains, switched out shower heads, replaced kitchen faucets, removed wax from the kitchen drain, and replaced fully rusted-out toilet mounting flanges on shallow concrete that required superhero skills... He is way more than an excellent plumber, he is thoughtful, intelligent, and understands the options for long-term and short-term fixes to accommodate budgets. Eric always shared the risks of a temporary fix with great intellect. He has a wonderful work ethic, is a great communicator, and had all the equipment to do the job correctly for us. If you are looking for a plumber for emergency problems or a reliable and brilliant craftsman for as long you stay in your home, please call Eric. He was always there for me and I am so glad we found him..

Wil M.

Eric and his staff, Steve are excellent. I previously had a sump pump done incorrectly by another plumber and were not able to pass inspection. I called up Eric, and he was very responsive, came in the next day and corrected everything, bought it up to code. I think Eric and his team is very reliable, honest, responsive, and stand by his work. For any future plumbing works, I would not hire anyone except for Eric, and would highly recommend Eric and Steve.

Gina P.

One of my bathroom sinks was clogging and as well as, a showers was not consistent with the hot water. Eric was very accommodating and came out early the next morning. He fixed my sink and was honest about my options to fix my shower. He gave me a great cost saving measure to fix my shower. He explained that my shower has a 15 year warranty and I'd save about $90 dollars by getting the part directly from the company. His rates are reasonable for the excellent service he provides. I will be using him again for my plumbing needs.

Alexander H.

Have used Eric on various occasions. He has been responsive and honest. I highly recommend.