ER Restoration

Elizabeth W.

Alex Trujillo came highly recommended by my plumber to fix a leaking tub faucet and do an unusual tiling job on the tub for me, and he absolutely lived up to that recommendation! He was able to put an opening into the side of my marble-encased tub so that one could access and change the faucets, but the opening is invisible! Every other contractor I spoke with could only put in an ugly door, and they charged as much or more than Alex did to put in this beautifully invisible opening! Then, later, when I needed to change the tub faucet completely, he was able to come back and do that also, and again did a fantastic job. Being a general contractor, he seems to know a lot about other aspects of construction besides plumbing and tiling, so I'm really glad that I now have someone reliable to call on when I finally decide to renovate my house.

Albaro P.

The worst customer service I've ever had. I had to call them twice just to get them to my house to get an estimate. When Jon came to our house he took pictures of the damage and took notes. He gave me his business card and personal number and told me to call if I had any questions. Jon said he would have the estimate done by the end of the day or early next morning. I never received the estimate, even after the next business day. I called Jon and left a message. He never called back. I called their office and spoke with Jacob (who said he was Jon's boss). Jacob said he would have the estimate done by the end of the day. I didn't receive an estimate that day, and I called back the next day. Jacob said he was busy with paperwork (he didn't even apologize) and would have it done by the end of the day. Here we go again! The day went by and still no estimate. I am here on day 4 and still no estimate.

Remember, they are the ones that set the time frame for having the estimate done. Not me! Both times I talked to Jacob, he seemed irritated and made excuses just to get me off the phone. And the only question I asked was, ""Do you have an update on the estimate?"" I can't foresee myself hiring a contractor who failed to meet their estimate deadline, not once, not twice, but three times!!! My experience with them was a complete waste of time. I never thought I'd run into and irresponsible and unprofessional contractor with a 5 star rating. What a joke.

Alex M.

I had a broken pipe behind the sheetrock. I called a plumber and he fixed the problem. They recommended Jacob from er restoration. I'm so glad I did. He came out those same day , set up his machinery and taped off the kitchen with plastic. He worked with the insurance so it was very stress free. Once he got the place dried up he removed what he had to and had the insurance come out again so they can see the damage. He is also a contractor so I didn't have to go looking for a contractor. He did a wonderful job on replacing what needed to be replaced. Hopefully I never have to use him again for restoration but if I ever needed a restoration company I'd call him in a heartbeat. Thanks again to Jacob and his team.

Kimberley S.

ER Restoration is great company to call if you have water problems, broken pipes. Very professional and trusting service. Jacob and his crew were amazing, friendly and went above and beyond to help with our big water problem. We had a pipe that rusted out under the house and had a huge flood, very messy, smelly job and needed a clean up crew Immediately. Jacob came out the same day and reassured us everything was going to be ok and he's got this. Thank you Jacob for all your help with everything and your crew, will absolutely call you again if we have a problem.

Andrew R.

Jacob at ER restoration came to our rescue to help with a leaking washing machine. He arrived ASAP and was able to get us dried out and water free in no time, preventing serious damage and saving us time and money. I highly recommend the service.

Jason M.

Excellent work, I would go through them again. At my recording studio a fire sprinkler burst and flooded out the building. I called emergency response to come remove the water and they were there within one hour with a full crew that got it done and set up drying equipment and drying chambers in the middle of the night and was able to Bill my insurance for everything. My insurance was very familiar with them so that made everything easier. More than happy that I called ER Restoration to do the work. Thank you very much Jacob, professional and easy to talk to.

Alyssa D.

Beyond impressed with the professionalism that ER restorations provided me with. I had flood damage to my home and I was so overwhelmed on what to do but Jacob helped me every step of the way and made it less stressful on me. Not only was the process simple but the results of the work were outstanding and done in a timely manner. Will be referring the company to EVERYONE!

Yolanda R.

I would like to say thank you to Jacob, Im so happy with service he was amazing great customer service. He worked with us and help us. I highly recommend this company. They are amazing and caring. Thanks to him I got my apartment back.

Tinker B.

Suffered a kitchen leak, got NO call back/response ever from two other water mitigation companies my insurance referred me to, so I found and called ER and they were out to stop the damage within 45 minutes (on a Friday afternoon to boot!). Alex and his crew have been in constant communication, very helpful and forthcoming with information, and have been completely attentive, even in the midst of working on another big job currently. They are here working now and doing a good, careful, conscientious job. Their work is neat and careful. Much appreciated in the midst of why you need them in the first place...a mess! Thanks for rescuing me.

Joseph A.

My roofing company use Jacob for a few of our clients when their roof was leaking. Their workmanship is great which is hard to find today. They show up on time and complete the work when it's suppose to be. The part that really sticks out is how great he is with the insurance company's to make sure the home owners don't get cheated