ER Restoration

Amal G.

These guys were very nice and professional
Fast and respectful specially that gentleman name
Ellie
We loved his work how he always call before he come in and never waist any time,never short cut
And did not leave till he finished his work completely.

Mike H.

I called ER Restoration for a water leakage problem in the master bathroom of my house. Jacob and his co-worker showed up in less than one hour. They diagnosed the problem and assessed the damage and told me I could do the clean up and restoration myself as the water damage is pretty small. They also gave me very good advice on how to do the cleanup. They did all these without charging me a single penny. They are courteous, honest and professional. I highly recommend them.

Mitzi C.

I would recommend Jacob and the ER restoration team to anyone. Not only are they professional and efficient at what they do, Jacob is very involved in the community and has great sportsmanship! Great company all around.

Moni S.

Jacob and his team are the best! We had a leak in our house and called several people and everyone who came gave me a new story. I finally found ER Restoration, Jacob can identified the problem helped me deal with the insurance. Through out the drying process, the entire team was very helpful, they helped me move my heavy furniture, even though it was not part of their job. if you are ever in need of restoration services, do not look anywhere else.

Kathy S.

We were happy with the services. Our washer leaked into wall and they came out as soon as we called them; they were referred by our plumber.
They were very professional, called if running late, always in mask and covered shoes and best of all they dealt with the insurance company, which saved me lots of time.

Anna T.

Jacob and his team were amazing! We had a major plumbing issue and he came with masks on and all and guided us. He is very polite, thorough and knowledgeable too. Highly recommend ER restoration!

Penny Thompson

Joe L.

Professional, courteous and efficient. My water heater leaked down to my downstairs neighbor's unit. They installed their equipment quickly to get everything dried out, and replaced the drywall to its original state. The neighbors were happy with the work. And they even beat the competitors price.

Elizabeth W.

Alex Trujillo came highly recommended by my plumber to fix a leaking tub faucet and do an unusual tiling job on the tub for me, and he absolutely lived up to that recommendation! He was able to put an opening into the side of my marble-encased tub so that one could access and change the faucets, but the opening is invisible! Every other contractor I spoke with could only put in an ugly door, and they charged as much or more than Alex did to put in this beautifully invisible opening! Then, later, when I needed to change the tub faucet completely, he was able to come back and do that also, and again did a fantastic job. Being a general contractor, he seems to know a lot about other aspects of construction besides plumbing and tiling, so I'm really glad that I now have someone reliable to call on when I finally decide to renovate my house.

Albaro P.

The worst customer service I've ever had. I had to call them twice just to get them to my house to get an estimate. When Jon came to our house he took pictures of the damage and took notes. He gave me his business card and personal number and told me to call if I had any questions. Jon said he would have the estimate done by the end of the day or early next morning. I never received the estimate, even after the next business day. I called Jon and left a message. He never called back. I called their office and spoke with Jacob (who said he was Jon's boss). Jacob said he would have the estimate done by the end of the day. I didn't receive an estimate that day, and I called back the next day. Jacob said he was busy with paperwork (he didn't even apologize) and would have it done by the end of the day. Here we go again! The day went by and still no estimate. I am here on day 4 and still no estimate.

Remember, they are the ones that set the time frame for having the estimate done. Not me! Both times I talked to Jacob, he seemed irritated and made excuses just to get me off the phone. And the only question I asked was, ""Do you have an update on the estimate?"" I can't foresee myself hiring a contractor who failed to meet their estimate deadline, not once, not twice, but three times!!! My experience with them was a complete waste of time. I never thought I'd run into and irresponsible and unprofessional contractor with a 5 star rating. What a joke.

Alex M.

I had a broken pipe behind the sheetrock. I called a plumber and he fixed the problem. They recommended Jacob from er restoration. I'm so glad I did. He came out those same day , set up his machinery and taped off the kitchen with plastic. He worked with the insurance so it was very stress free. Once he got the place dried up he removed what he had to and had the insurance come out again so they can see the damage. He is also a contractor so I didn't have to go looking for a contractor. He did a wonderful job on replacing what needed to be replaced. Hopefully I never have to use him again for restoration but if I ever needed a restoration company I'd call him in a heartbeat. Thanks again to Jacob and his team.