ER Plumbing & Construction

TravelBug W.

I would give them zero stars if I could. One of the worst experiences I've ever had with a service company. We had the outfit do a new trench for our sewer and had nothing but major problems with the work, the crew (the a-hole owner and his thug of a son) and the price. They will give you one price as a bid and then after the work is finished will hit you with a much larger bill and then intimidate you to pay them by threaten you. These people should be working on sewers because they are compete Sh-t!!! Beware and steer clear!!!

Ryan W.

This review is particular Insofar as it does not necessarily reflect on the service provided by the company, but rather they're integrity. They are a full service professional outfit which has a good reputation in the circles I run with. They were updating and replacing a line of hard wearing workhorse type tools, and selling their old lot off super cheap. I bought one of their old units on a strictly no guarantee, as is, repair it as needed basis, for about a tenth of the new retail value. The unit ran well initially, then soon failed in a freakish and catastrophic manner caused by the shearing of a bolt. Basically an unpredictable and rare event, which irreparably destroyed the machine (if there was any suspicion that this might have occured, a ten minute and two dollar fix would have cured it.) I called Gary back to tell him of my misfortune, and rather unexpectedly, he immediately offered to return the full amount the purchase price. I feel like most folks out there would rightly commiserate in my bad luck, and offer condolences. Since there was no guarantee implicit in the sale, I was not expecting an offer of a full refund whatsoever. Though truth be told, I was fishing for some type of recompense beyond an empathetic understanding of what it means to have such an awesome and new tool destruct within minutes of falling in love with it. In any case, Gary took me for my word and promptly returned the money. I thought that was a righteous move which reflects well upon the integrity and character of his company.

Lara S.

Ok here is an update on my experience with Rhino Rooter.. I have had time to think and have read Gary's response to my review which was not the greatest. However up until my last interaction with them they did a really good job which is why I hired them more than once.
I stick by the one star for that particular really poor example of customer service.. It's amazing how one bad interaction can sour a person-me in this instance that is.
So because the work up until then had been just fine. ( My roommate described Gary as a wiseass in previous interactions-but competent)
So I think if I had reviewed them before my last interaction I would have given them 4 stars so I'm revising the stars from negative one to three..


We used Rhino Rooter 3x in the last few years. Unfortunately we will not be using them again. Ever.

Last Friday I called Rhino Rooter because my 'outtake valve'(?) or whatever the thing is outside the house that connects our sewer line to the street was overflowing.
Sam came out on time, last minute, Friday afternoon and was terrific. He was thorough, polite, and knowledgeable. He cleared the line
and I paid him the $175 they required plus gave him a $20.00 tip cus he seemed so trustworthy and efficient. And for coming out on a Friday afternoon!
I thought I heard him say to me that if we had any problems to call and that there work was guaranteed maybe for 30 days? A week? I don't recall..Terrific!

Switch to today which was a nightmare.
Over the weekend we tried to flush upstairs toilet and it didn't work..and it didn't really work well all weekend even after vigorous plunging. So today I called the office and spoke with Denise and she very kindly called me back and said someone would be over in about half an hour to an hour.

So the Rhino Rooter van pulls up in front of our house and I go out to greet them. The owner Gary and another guy got out of the van both looking extremely disgruntled and really pissed off. Uh oh I thought these guys had a bad day..
Well As it turns out I don't give a rats ass how bad their day was Gary was downright rude and nasty. He kept insisting that he had been to our house ""at least 5x in the past"" and that he was not going to do anymore work for free. Huh?

I paid them each time without question and both he and Sam told us that they would come out and clean the lateral if we didn't want to get a new one which costs $5000. Gary had even said to my roommate when he came out for an estimate we should wait on replacing the lateral until the moratorium on street repair was over and instead we could call them to do the quick clean out for $150-$175. Fine, no problem.

I guess Gary thought that I was expecting him to clean out the lateral for free which I hadn't dreamed of. I thought he wold check out the toilets. When I told him that, he said that'll be $125.00. But by that time he had been so obnoxious and almost threatening there was no way I was letting him anywhere near my house or my pissoir.

As soon as they left I called the office hoping to speak with Denise and find out who let Gary's evil twin out of the box.. No I called to see if she could look us up and see if we ever got work for free which I knew we never had and which The evil Gary twin kept insisting we did.

We had planned on using Rhino Rooter to replace our sewer lateral but uh ah beware the rhino. Sam good. Rhino bad.

The first time was fine I don't recall who came out but they did a fine job and may have given us an estimate for a sewer lateral. And of course we paid them! Then 6 months or so ago even though nothing was wrong we decided to get three estimates for replacing the sewer lateral. My roommate said that the owner was kind of a wise ass but thought they would do a good job.
Nope not gonna happen.

Birgitta B.

I have to rewrite my first recommendation. Rhino Rooter was out here to clear my sewer line. I spoke to the son and told him last time, 2 years ago they jetted the line and it lasted for 2 years but he told me he could just clear the line with the snake, he did but unfortunately It only lasted for a few weeks. I called them back today but they will not come out and redo it unless I pay full price for jetting. I payed $185.00 to have it snaked to have it jetted it is $285.00, I would gladly payed the extra $100.00 but not the full price when it only lasted a few weeks. Not using them again!!!! I also had them fix my toilet the day after the snaking. They told me it would cost $300.00 and I say ok. When they were done I gave them the check but he told me it was now $443.00. I had to write another check but was surprised they never got my ok or spoke to me about the higher price. I would have been ok with it if everything had been working but after my phone conversation this morning I am now understanding why they got so many bad reviews.

Elena H.

Wish I had read some of these reviews before hiring these guys. I needed a gas line installed for my dryer, the guy who came out was nice enough and seemed to know what he was talking about with comparable rates so I went for it. It took over a MONTH to get this work completed. Every time he started the work he suddenly claimed a new thing was needed, ended up costing twice the original estimate. They left our garage a total mess and didn't even come pick up their garbage until I clarified that I would with hold payment until this was done. The only positive thing I can say is at least the guy I worked with answered my calls/messages throughout the process.

David K.

No call no show. Left message. No call backs. If you want to be disappointed, then try them. They're good at ruining your day.

Elaine C.

These guys did a great job for us. Dealt with a leaking pipe/sewer issue very efficiently. Highly recommend!

Caleb A.

Can't say enough about the work these guys did. Great job!!
I wanted to get my sewer inspected and certified by the city. This can be a huge undertaking and cost if it is not done right. Sam took time to inspect and reinspect all area to help avoid any additional cost and make sure it was done right. Sam is an exceptional technician. He walks you through the whole process, cost and any hiccups that show up along the way.

They had to expose a good amount of the pipe to insure there were no crack or broken seals (digging 6 to 7 ft down and just as wide around) but at the end of the three days you couldn't tell they were there.

Highly recommend them for your sewer needs.

Jean F.

Couldn't agree more with tom I. I needed a sewer lateral inspection to get my house ready for sale. Sam is really nice. We did have a miscommunication about why he was coming out. He thought he was doing an inspection of previous work they had done when I needed the whole lateral inspected. When he came back he waved the $125 camera inspection fee for the inconvenience. Also, his estimate was $2000 lower than the other bid. That group included work that did not need to be done.

Suzan O.

Upstairs and downstairs toilets were increasingly sluggish, which I assumed was due to sewer issues (rather than 2 old toilets acting their age simultaneously). BPN had old but good reviews of Rhino,. The owner,Gary, was in the area so came right over himself.
He could easily have gone ahead and done the sewer cleaning, but instead gary listened to the sewer after flushings and said the sewer was fine but the toilets were just old and needed replacing. He did not propose his company for that work. I asked and was given a fair estimate. Because Gary was so honest about the sewer not needing work and also easy to deal with, Rhino will get the job.