ER Plumbing & Construction

Daniel C.

I had an absolutely phenomenal experience with Will and Sam at Rhino Rooter. They are honest, polite, fair, thorough and conscientious. They communicate clearly and they deliver on exactly what they say they are going to do. It was with a sense of deep dread that I went looking for a plumber to clear an emergency back-up in the septic line behind our house. Like many people, I had not only heard horror stories about shyster plumbers but had also had my share of bad experiences. From the moment that I first spoke with Will on the phone, I felt a sense of relief that I was dealing with someone of character and integrity who would take great care of me...and I was right! The quality of the work was superb, was performed in a timely manner, and everything was left spotless afterwards. I would unequivocally recommend Rhino Rooter and am happy to give them a 5-Star rating. If you are looking for a superb, honest plumber for any plumbing need big or small, I would say look no further...

Dani M.

After contacting about 6 different sewer companies no one had managed to figure out our sewer leak much less fix it! Sam from rhino rooter came out and was friendly and efficient. I thought the cost was very reasonable and when our original plan to fix encountered some problems (not his fault) he came by on a Saturday to investigate the problem and fixed it Monday! He went above and beyond and he and his crews were clean, friendly, and easy to deal with. Highly recommended!

Michelle L.

They seem to have good reviews on Yelp so I called Rhino Rooter for a quote to replace the sewer lateral of my new house. He wanted to charge me for a video inspection of the current system and I told him that the city had told me that this house is over 50 years old and for houses over 50 years old they don't need video inspections. The city told me that I should replace the whole thing and I will get a partial rebate from the city. The guy from Rhino Rooter told me that the city doesn't know what they are talking about and said I should pay him for a video inspection first before he can give me any estimate. Luckily this wasn't my first call to a sewer lateral company and I know what I'm doing! The other companies had given me free quotes (to qualify for the city rebate I need to get three written quotes). I decided not to use Rhino Rooters as I feel they would try to rip me off.

K D.

Gary arrived early to each of our four appointments to replace our Berkeley sewer lateral. His bid was lower than the competitors, but he is very professional and friendly, and his crew was fast and courteous, and they left the site clean. Although I hope I won't be needing them again, I'll definitely be calling Rhino Rooter if we have any sewer issues in the future.

D R.

Well, not so satisfied, overall. Got ""referred"" by another fellow so I didn't really have chance to research this outfit ahead of time. Seemed to be a little bit of a fast talker, but OK, we take a chance.

First sign: he wanted to move up appointment time because he was ahead of schedule -- it was inconvenient for me but I said I'd be there in 15 minutes. Had quoted $125 over the phone and again in person though did not specify what was included in that price. I explained what I needed and eventually he agreed to get started. I warned him that there might be water in the line and indeed there was. I procured a garbage can so there'd not be a mess. A good 30 or 40 gallons emptied into the can. Then he started to snake his camera in. It went in maybe 17 ft and hit an obstruction. He then used his magnetic device to try to locate it but we ended up locating it by him rattling the thing and me listening. He offered to cut the pipe at the obstruction for another 495. When I balked because I had an open job with another plumber and it did not make sense to change in mid job and it became clear it wouldn't be a big payout day, he informed me that this ""clearing operation"" wouldn't be covered by that original 125 and that it would be 250 altogether (never mind that he didn't actually clear the obstruction -- just told me it was there -- helpful info to be sure -- but...). That means I paid a guy 125 to empty a pipe into a trash can and attach a hose and pump to the trash can so we would not have to carry it. And 125 to not succeed at actually videoing the pipe.

Margon V.

Just had a great service call from Sam at Rhino Rooter. He is neat, clean, careful to change gloves and stay clean as he works. He is respectful with the landscaping, and did a great job locating my blockage and clearing it. He explained everything as he did it. He also gave me an estimate what it would take to permanently repair the old sewer lateral all the way to the sewer. He was right on time for our previously planned Saturday appointment, cheerful, pleasant and competent. When I called to set the appointment I described the situation to Gary; he told me exactly what to expect, and that's what happened when Sam came out. AAAAA plus!

Barbara S.

Rhino Rooter charged my husband and me $3600 to run a new sewer line three days ago. Today we have sewage backing up into our home and along the side of the house because Rhino Rooter never connected the sewer line to the house! I think that's is something that a company would know is necessary to do!! Now we are stuck. It's Sunday, and Rhino Rooter has no phone number for weekend service! We called another company who came out, and $250 later we were told the sad news about what RR didn't do! Would I recommend this company? Heck NO!

Jeff W.

Just met with Gary today for a camera inspection of a sewer lateral on a home I may purchase. Scheduled an appointment for 3pm. 3pm rolls around, no Gary. Thought traffic might be an issue so I gave him until 3:45. Called him and it seemed like he completely forgot, even though he told me that he just lost track of time.\

He said it would take him 1/2 hour to get there. I live 1+ hour away, so anything under 2 hours would be worth it to me so I wouldn't have to make another trip. 1/2 hour later he said he was still 1/2 hour away stuck in traffic. 50 mins after that, he arrives. ~2 hrs late.

He does his inspection, and that is why he is getting 2 stars, everything was fine with the inspection, he was quick and efficient.

After, I was given an estimate for the work that was recommended and I asked for a discount on the $200 inspection fee due to his late arrival. He said no, immediately. I was ok with that, stuff happens and I was willing to give him the benefit of the doubt, then he says, ""Sometimes we show up early and we don't charge extra for that."" Like his time is worth everything and my time is worth nothing. Lets just say, it was the flush that broke the sewer pipe, so to speak. That is why I am on here right now writing this review.

If you want someone who will be 2 hours late and then condescend to you about the value of your time, then Gary is your guy!

James M.

I needed the lateral sewer replaced on our home last week. This was a big job. Our main sewer line is about a 115ft from the street (a very steep hill) and another 30ft line that services our lower level baths. We had tree root infested, and extremely clogged lines. Gary and his crew did a great job finishing in 2 days. His quote was the best we had(we had 6 bids). We had ridiculous quotes from places ($12-14,000), and time estimates to 4 to 5 days to complete. If you need your sewer line replaced, call rhino rooter.

Gary C.

Had some trouble with my sewer, Gary came out the same day and cleaned it up and even though it required two different kinds of blades and two passes to clean out the ingrown roots, didn't try to raise his price.