ER Plumbing & Construction

Virginia D.

Gary & his crew replaced our sewer... er... something like that-- what do I know, I just sign things & hand over cash... anyway, it was a pretty big job, that included permits, pipes, cement... you get the picture.

Rhino Rooter has GREAT customer service-- very prompt, responsive & up front about any unexpected issues/changes to the work that comes up. he worked with us to get the job done before a party (why we scheduled major plumbing work to be done the very same day we were having a bunch of people over is another question)

Gary is friendly & knowledgeable. We had another estimate & his price was A LOT less. his office staff helps move the process along (reminder calls for scheduling & getting the contract signed, etc), but not in a pushy way. the workers were great- they had everything cleaned up & looking like they had never been here at the end of the job.

we hope we won't need any more plumbing done for a long time, but when we do, we will definitely call Gary & Rhino Rooter!

Bellboy B.

I had to have my sewer lateral replaced as part of my house purchase. My realitor recommended several companies and Rhino was the one I picked. Gary came out and spent all the time necessary to check out what was needed told me of the possibility that there could be added costs and explained what the additional parts were and why, the connection was fine and he didn't need to charge, There were some problems with scheduling the inspection and permits and Gary kept me informed through the whole process. Great customer service everything was completed on schedule and the landscape and concrete walk replaced as if they had never been touched. These guys are as good as it gets.

Michael C.

My lateral sewer almost completely failed on a weekend. I called Rhino Rooter on Monday morning, and Gary was able to come out a short time later. He gave a very fair estimate and took the time to explain what work would be involved. He also said he would try to arrange the work as soon as possible, since this was an emergency. After I accepted his offer, I appreciated that he still worked to clear the line, even though his crew was scheduled to come anyway. They were able to come the next day, and completely replaced the line that day! Gary also handled all the permits and inspections. The crew was very neat and professional, and I would recommend this company without reservations.

Elizabeth T.

Any time your 4-year old fills the toilet with an unhealthy combo of poop and baby wipes, there's bound to be a plumbing emergency. Well try BOTH toilets in the house.

It happened. Fortunately for us, Clint at Rhino Rooter saved the day. He showed up within a half hour of my call and fixed the clogged toilets in about 15 minutes. He was friendly, extremely knowledgeable, and did not cause us any further embarrassment about the treasures he encountered in our toilets. Not to be gross, but my kid did have a lot of carrots the night before.

So, to sum it up: POOP + WIPES + CHEAP TOILET = RHINO ROOTER

Jennie B.

We recently had our sewer lateral replaced by Henry and his team. They replaced the sewer line that wraps all the way around our house by digging one hole at the curbside that was neatly re-poured with concrete at the end of the day. Henry also poured a slab of concrete around our sewer downspout where rodents were tunneling. Everything was left in great shape at the completion of the job, which only took one day.

Everyone I dealt with at Rhino Rooter, the owner, the foreman, and the workers, were very friendly, professional, and knowledgeable. This is our third time using Rhino Rooter (we've also used them for sewer inspections before buying a house), and each time their service has remained consistent. I highly recommend them.

John P.

Arvin's crew just replaced my sewer lateral. Arvin was very professional and friendly. His crew did minimal damage to the street and to the area where they had connect the lateral to the house. Since there was question about whether or not the city would want concrete in the street replaced, they held off in charging my card until everything was finished/

Suzanne S.

Rhino Rooter just completed replacing my main sewer line. I can't recommend them highly enough. They were punctual, neat, courteous, knowledgeable and very concerned about doing first quality work. The lead plumber, Henry, was exceptional. He took the time to carefully explain everything from the video inspection to doing the actual work. He knew what to do when the project hit an unexpected snag and was able to navigate the City inspection process to still get what turned out to be a quite extensive job done in one day.

DeAnna T.

Henry came through again. He was professional and straightforward from beginning to end and led his crew accordingly.

We had a sewage overflow 8 months ago and knew that we had rootballs in our sewage system. We got a quote for a ""starting price"" from another company. They would dig up (and replace) our garden in order to replace the sewage pipes. The problem was, they couldn't tell us what the price would end up being...it was going to depend on what they found.

A few weeks ago, we had our second sewage backup and it was not pretty. My workspace was flooded with sewage...ew. Although Rhino Rooter's fee was significantly higher than the ""starting price"" of the other company, it seemed perfectly reasonable and was a solid number. It felt much safer to go with them. After getting a referral from a neighbor and reading Nicollete's review, I made sure Henry was going to be on board from start to finish to assure that our experience was a positive one.

They scheduled the work within a week and only made noise for a few hours. They were done quickly and I trust their work. I did not get any competing bids...so barring that qualification, I would recommend them, absolutely!

jerome b.

Gary did a great job for us. We had received two other bids that were quite a bit higher + said they would take longer. The major difference was the backfill method--Gary uses rock where as the others used concrete and compacted earth. But we liked both his price and his get it done attitude. We have had not had any troubles whatsoever + he has even come back to fix a small issue. I thought he was very conscientious, reasonable and professional. I would recommend him highly--and got his name from a friend who did so to me.

Noriko I.

I signed a contract for sewer pipe replacement work. I paid the down payment of $428 with my credit card. However, I canceled the work within 3 days of the signing, 3-day cancellation period was explained on the contract too. The owner of the business seemed quite upset when I called the business to let them know that I was canceling. It is too bad, but such thing happens when you operate a business. It comes with the territory. More than the two weeks ago, the person who gave me the estimate called and left me a message that the refund check was to be mailed that day. It was September 8, 2009. Today is September 24. I gave them enough time before I finally called earlier this week . The lady who answered the phone told me that she would research the matter and call back. I never got the call back. Now I call and the answering machine comes on. I would like my $428 back.