Epipe

Donna M.

I can not recommend this company enough!! From the estimate with Tommy to the work completion with Antonio and his crew, I had complete trust that the job would be done as anticipated. We feel comfortable being protected from future pinhole leaks and the damage they cause for a long long time!!

Mark L.

The short version: horrible service. ""Estimate"" visit which lasted literally 20 seconds. Didn't ask questions, made no effort to understand our situation, just took one step into our 2300+ sq ft house and said ""No, we aren't doing this job."" Details below.

The longer version: Had two leaks in copper piping in the ceiling of the kitchen and family room of our 30yo townhouse. This caused a bunch of damage and forced us to relocate much of our stuff to our living room and dining room due to demolition and remediation while the rooms were sealed off with plastic sheeting and ServePro's blowers and dehumidifiers did their work.

Both plumber who repaired the leak and ServePro recommended we look into repiping whole house since leaks happened in rapid succession. Since so much of the ceiling was demolished, you can literally see where the pipes are running instead of trying to guess. ServePro guy suggested we also contact ePipe and get an estimate since he'd heard good things. Called and made an appointment.

Two days later, Tommy arrived on time. He literally took one step in our house, and I said, "" Sorry for the mess,"" referring to the clutter from the contents removed from kitchen and family room adding to office setup in dining room (work at home setup since COVID pandemic started). He took one look around whike standing on our doormat and said, ""No, we aren't doing this job. We have to trace the pipes and there's too much stuff in the way.""

He didn't bother to ask if we'd be willing to move the stuff. He didn't hear the 5 industrial air movers blowing air in the family room and kitchen. If he bothered to take five more steps into the house, he would've seen the plastic sheeting ServsPro out up where the demolition from the water damage had occured, and maybe would've thought differently. But he didn't. He just said ""No"" within the first 7 seconds.

I was shocked. I was about to explain why the stuff was there and that if it was a concern, we could move stuff eventually. (Note that we already had one plumber give an estimate for a copper or PEX recipe, and we knew that they'd need even more access than ePipe would, and that plumber didn't express any concerns). But I decided that if he was too clueless to express interest in the job and be as terse and rude as he was, I wasn't going to try to talk him into giving me an estimate, let alone actually trusting this company with a major repair on my house likely to cost $15k-$30k.

So I politely said, ""Oh, okay. Thank you,"" let him turn around and walk out, and closed the door behind him.

My first experience with ePipe lasted 20 seconds.from start to finish. It will be my last.

You blew it, Tommy. Maybe you have so much work coming your way that you just DGAF. Maybe you were just having a bad day. Maybe the extra five minute delay before I could let you in the house put you in a bad mood. Maybe this is how you treat everyone. I have no idea.

Christopher K.

Stay away ... Save your money and time. They'll make you wait months before any work is started ... The salesman are also very abrasive and try to pressure you into signing a contract right away.

Joe M.

The ePipe restoration crew was thorough, competent and easy to work with. I am relieved to know my pipes have long term protection.

Marie C.

I highly recommend E-Pipe. They are very professional and easy to work with and they perform excellent service.

Evan F.

I extremely pleased I chose this company. Their workers were highly skilled and neat. Their work exceeded my expectations. I highly recommend this company, especially for those who are worried about pinhole leaks on pipes.

I had planned on having this service performed for a few years. Unfortunately I waited to long and suffered a series of pinhole leak's causing over $100,000 in damage. I so wish I had called in ePipe before I suffered this loss affecting two levels of my home. But now I can move on and feel confident my copper pipes are protected.

Dan C.

700 lost deposit taken if they find you dont have a leak you will loose your deposit read the small print. No matter what only choose the single line fix. If you choose to have them do more work and there is no leak they will take your 10% deposit. Buyer beware!

Karen B.

Except for the 2 week wait to get a broken valve repaired, all was good and the guys who did the drywall repair did an excellent job. All the workers were very nice and respectful of my home. would recommend them to all my neighbors.

Terri D.

Our experience with ePipe was excellent from beginning to end! We had all our pipes coated in a four-day process. The crew was very professional especially supervisor, Martin. Though not cheap, definitely worth the peace of mind knowing we will have no more pinhole leaks. Definitely recommend!!!

j w.

After a series of pin hole leaks, we had our home epiped 4 years ago. Since that time, we have rust and sediment in our hot water. OUr pipes are copper. We flush our water heater yearly, and our home is not old or poorly maintained, yet they refuse to come out and assess the continuing situation. We've replaced the hot water heater, replaced the connections to our hot water heater, yet the problem continues. Each time we call, they say, ""Well, not sure what's going on. It's on your end.""

This is incredibly poor customer service not to mention not standing behind their product. We would prefer not to get our attorney involved, but this is really unacceptable.