Epipe

H F.

I'm really surprised at the bad experiences noted because mine was almost flawless.
First off Tommy, our rep is honest and sincere. He does fight for you. So nice these days.
We had 3 slab leaks! 5 months being pushed around by insurance company so we decided to listen to our plumber and go this route. It's so nice to know the bomb under our houris gone!
The team was professional and worked as a unit.
Clean and courteous
We had a problem with out upstairs tub that forced them to have to cut a hole in our ceiling. They counseled with us first and explained why, then proceeded with out consent.
Octavio came back to repair hole and patch it up, I promise there is NO sign of a patch AT ALL!
Great investment
Great concept
Better than tearing out all your walls
Tommy was awesome
Management was awesome
Employees gosh I wish I remembered all their names
Two thumbs up!!

Jeff W.

DO NOT use this plumber. We were forced to by our HOA. They came on Aug 12 to do the job, now mind you we had no leaks to start. After they left my master shower dripped rapidly and two toilets ran constantly. I had to fix the two toilets myself as they took so long to come back. November, after 3 trips and nobody knowing what was done previously they finally installed a cheaper shower faucet. Now all my toilets are constantly dirty from the epoxy coming out and settling in them. makes me wonder what is coming out in the shower. I also talked to someone that said 2 years later they had a bunch of leaks. NEVER USE THESE PLUMBERS. If I could give them a minus star I would.

Leighton L.

We started have pin hole leaks in our aging copper plumbing which we had repaired, then the pin holes leaks started in other areas. We looked into replumbing the house but that would involve cutting multiple holes in the drywall and several days while the pipes were being replaced. We found ePipe and decided to have them install the coating inside of our pipes. The crew that came out to do the work were very professional explaining what they were going to do. The crew was very good about putting down plastic to protect the carpets and putting down other material over the tile to protect the tile floors. They even changed the main shut off valve so the house could be turned off while leaving the irrigation system operational. During the process they had to cut a couple of holes in the dry wall to do a repair but they sent someone over to repair the dry wall. He did an excellent job of repairing the dry wall you can't tell where he did the repair, he matched the texture of the wall. If you're having thoughts of replumbing your house I would recommend considering ePipe.

Jillian A.

I had a slab leak in my footing which was going to be very expensive to repair the traditional way. This process was even more expensive, but since I had a pipe leak a few years ago I wanted to avoid future leaks. I had only a couple minor problems with this, the first being that they replace your spigots with a new type that really don't want to turn off all the way. Apparently these are ones that now need to be used as per CA law. I had them replace one of the new ones & I still have to crank it shut ridiculously tight to get the hose to not drip. I just keep the end in a flower pot so as not to waste water if it drips. The other problem I had is one of my nozzles got ruined since there were still those little black balls from the sandblasting left in my pipes or hose & they clogged my hose nozzle. Their tech came out to unclog it, and it worked ok again for a few days & then more debris shifted around inside the nozzle & it didn't work so well again. I just bought a new one eventually. My advice would be to remove all your nozzles from your hoses until the epipe team is long gone & you have used your garden hoses a bit. No other issues so far & everyone involved in the process was very pleasant.

Melissa V.

I hired epipe on our plumber's recommendation. It has been a nightmare ever since the job was completed, or shall I say, not complete?? The procedure was completed Friday February 27th. Two hours after they left, and one hour before I was hosting a party at my home, water is pouring through my foyer ceiling. Explanation didn't make me very happy. 10 days later I am waiting for them to come and fix all the dry wall holes, I have to call 3 times to get this to happen.
Since the job was completed, I have two dripping showers, a running toilet, and a leaking kitchen faucet that can't get to seem either cold or hot water that I didn't have prior to the procedure. I call over and over and have been continually blown off. It's been 33 days since I wrote a check for almost $20,000 and am still trying to get them to fix the problems they caused.
Never ever use this company unless you like to spend time calling people and leaving voice mails and getting no response.

Steve S.

It's now been over two years. The initial service was all very professional, quick, clean etc. The leaks are sealed. The water pressure is low, much lower than before having the leaks fixed. Another problem came up recently, we were switching out our washer and couldn't get the water to shut off at the value. They put in a value without a ball inside making it impossible to shut off the water. We had to shut off the main and install a new value. Same thing happened when installing a new kitchen facet, the value doesn't shut off the water. All of the valves were replaced by this company and when I called them, they said that there was nothing they would do.
Looking back, I think that I might have looked into PEX plumbing. Unfortunately, I'll have to get use to the low water pressure and wondering what other things I'll have to fix. This company really should stand behind their work!

Christine F.

Frankly, I could not even focus on the work they did because I was to busy cleaning up the pee surrounding my toilet from one of the workers.

L M.

From the beginning of our extensive research finding the right piping process for our home, to the completion of the process using ePipe, we feel we made the best choice. Sharra Myers, Consumer Advisor, was very knowledgeable and took her time explaining the ePipe process answering all our questions and concerns. She went the ""extra mile"" in customer service to help us with our decision with a wonderful and friendly attitude. T.J. Bates, Project Manager, performed a detailed evaluation of our home making the necessary repairs the week prior to the ePipe process. He was professional, courteous, friendly and went the ""extra mile"" caring as if it was his home! Edgar Rodriguez and his crew were extremely professional, knowledgeable and courtious throuhout the entire ePipe process. They took great pride in their work and reviewed every step of the process with us answering any and all questions in a courtious and detailed manner. They took such great care of our home from from the begining set up preparation to the end clean up process as if it was their own home. Thank you again Sharra, T.J., Edgar and his crew for a smooth process in protecting our home for future leaks leading to potential water damage to our home, we greatly appreciate it. P.S. Edgar - thanks for figuring out our garage door and the wonderful tips on protecting our home from future water damage!

Linda B.

We caught our slab leak early. They came and were very efficient as well as polite and friendly. They explained the process and near the end of the process another pipe broke through. They came back another day to finish. They cleaned up after their time in our home. They dry wall fellow did an excellent job on repairing all the opening sheet rock spaces.
They measure water pressure before and after so that it is the same. I would definitely recommend them to anyone who needs their services.
Thank you.

Mike M.

We hired ePipe to resolve the reoccurrence of pinhole leaks in our aging copper plumbing. The process went well and they were clean and professional. The day after I noticed the outside irrigation system was not working due to decreased water flow. The flow was so limited that the heads of the sprinklers didn't even pop up anymore. In contacting ePipe / Ace Duraflo they sent out a technician that inspected the sprinklers and stated the flow was normal, and that the irrigation system never worked in the first place. They further made their claim by stating that the dead spots on the lawn (we have dogs and they pee a lot) were evidence that the system never worked. I have provided additional proof by taking photos of areas that show over watering (moss growth) as well as the rest of the lawn is alive (where the dogs don't pee).

The other issues I noticed was in attempt to impress us with the shower water flow the crew removed the shower head water governors. This in the middle of California's worst droughts in which we should all be conserving water.

The company did eventually solve both of these issues but it wasn't without several phone calls and the dedication and assistance of our sales representative (Tommy). He continued to be our advocate and pull what strings he could within the company to help us out.

So, in summary, I have my reservations of using this company. Unfortunately the alternative of re-piping your house is not a cheap one. Proceed with caution.