Environment Masters

Rebecca M.

I scheduled an appointment at 8:30 in the morning. I wasn't contacted until 3:00 in the afternoon telling me I could be served, leaving me no time to find a different repair service for the day.

Gina S.

This company cares very much about their customers and responds to concerns quickly We highly recommend them!!! We have two units put in

Matthew L.

Environment Masters recently installed a new HVAC system in our home, and I thought they did an outstanding job! Before the new system the temperature in our house almost never dropped below 76 degrees (80 degrees on a hot day), but our new system keeps our house quite cool. We worked with their salesman, Ben, to decide what new system we would need, and he was very considerate and helpful. The technicians, James and Kirk, arrived right on time, worked quickly, and did a great job cleaning up everything afterwards. I really have no complaints!

Elizabeth C.

Ok Yelp readers. I am new to Madison, MS and my garbage disposal broke. I reached out to Environment Master today July 6, 2020, and they responded within three hours. Great! The technician and his assistant were friendly and helpful. OK... The office explains they could not give me an estimate to install the disposal because the technician needed to evaluate the problem. She made it sound like it was mandatory. The person at Environment Master schedule an appointment, BUT did not tell me is that it would be a $100.00 service call. Well, the disposal they wanted to sell me was $542.00. Yeah right, NO! The high-end disposals at Lowes, Homedepot and Supply.com are $185 - $200. I paid the $100.00 service call and ask that you don't make the mistake I made in not asking the cost of the mandatory service call. UPDATE. Within 10 mins of the above post. Environment Master called me regarding my complaint. They apologized for the misunderstanding and with grace and responsive customer service refunded my money. They have warranted at some later date my business. Give them a try, the technician was very responsive. Thanks for the help.

Mark P.

GREAT experience with Daniel Francis from Environmental Masters. Thank heavens we finally found this reputable and honest plumbing company. We have a home warranty that forced us to initially use another company (Drain Go) that did unnecessary and overpriced work that we had to pay for out of pocket ...and didn't even fix all of our issues after paying a price gouging $7425 during the Covid-19 pandemic. DrainGo said we had to have an outside cleanout access point installed ($3200) because they couldn't locate one to put a camera through. (Daniel of Environmental Masters later located SIX access points to main line under our house.) Environmental Masters would have charged a third of Drain Go's overinflated price. Our son is a doctor and had to have workable indoor plumbing so he could come home briefly to shower, eat and sleep before racing back to patients in the hospital. Yesterday, DrainGo returned to our house after we voiced our displeasure of still not having a workable kitchen sink after paying $7425 and they wanted another $3100 for """"additional undetected"""" repairs. We declined any further services from them and instead contacted Environmental Masters ...where Daniel quoted us @$900 to complete the entire job. Thank you Daniel for your ethical and professional workmanship. You're a true asset to your community and company. Senator Michael & Vickey McLendon

Arun B.

We had Environment Masters install a new central A/C and heat system as ours was worn out. From sales to installation, I was totally pleased. The salesperson knew all the factors to take into account to """"right size"""" the system to our house based on house size, orientation to the sun, windows, etc. They provided 3 different quotes based on different system efficiencies and left them with us to decide. Once we made our choice, they were back 2 days later with the entire system. This is when I became totally impressed. During installation, a number of issues were found with my ductwork. Many areas where I had leaks were found. The worst was on the intake to the entire unit (plenum). There was a 1"""" wide and 3 ft long gap in the plenum that was allowing super hot and humid air to get sucked into the system - only cool air from inside the house is supposed to enter here. This was from the previous installation of my old system. This meant my A/C unit had been working to cool super hot attic air that should have never entered the unit - drastically reducing any efficiency. I hate to think about how much extra that gap cost me over the years! They also discovered leaks in the supply ducts that was allowing cool air to blow into the attic, again making the unit work harder. The technicians also noted a lack of enough vents in my house. A large master closet on an outside wall with no vent for example. They also recommended an additional vent in our master bedroom. Environment Masters performed all of the duct sealing at the same quoted price, even though it was not accounted for in the initial bill. They did charge to add the two new vents but it was VERY fair and each area they recommended were hot spots we had noticed for years. I was informed that the blower that was selected to be used in the system was out of stock so they upsized to a larger blower. This was a multi speed blower that was much more efficient and again, it was provided at no additional charge to avoid a delay in my installation. The entire crew was professional, helpful, full of information and constantly looking for ways to make the installation as efficient as possible. When they left, there was not a speck of dust to show they'd been there. Our house cools and heats so much more evenly now. We love the smart thermostat! And, efficiency? We are on budget billing so our electric bill is pretty consistent. Before the new system, our bill was $130/month. Now, it's $85. There were a couple of adjustments that had to be made after installation (like de-rating the fan even more and getting the thermostat dialed in). Every one of these adjustments was handled at no cost and the techs showed as scheduled. We were also told that the manufacturer was offering a free warranty extension and Environment Masters helped us get the paperwork submitted for that as well. The owner even called after the installation to ask if we were happy. It is so hard to find honest contractors. This is one, no questions asked.

Dean D.

Environment Masters doesn't want my business, apparently. I have asked to be serviced quarterly, but they don't even follow up unless I remember to call them .... Customers are calling and asking you to do what you are in business to do on a quarterly basis and you can't even schedule the service? Just pitiful really. Otherwise, the work is adequate when you twist their arm and get them out to do it.

Cara D.

They don't stand behind their work. Thought I was paying for quality work. Had to reinvest in equipment and pay to reinstall. The owner could not say what cause the fire at the connection. I would advise using someone else. Plenty of opportunities to make it right, but chose not to.

Michael A.

They were great! Came when no one else would. Service was efficient, professional, and timely. And the price was well within what I expected (hot water heater replacement). Will continue to use, and would highly recommend.

Faith W.

Paid $150 just for EM to come out and give me astronomical quote of $980 just to clean a drain in my daughters bathroom. I also received another astronomical quote of 4 grand to repair a broken pipe in my front yard. I was a cop of 10 years and handled several robbery calls and I often wondered what it felt like being robbed...well, I felt it from EM.