Empower Plumbing Services

Brian M.

I hate to leave this review, because I think Sean is a really nice guy. But I didn't need to hire a friend, I needed to hire a plumber. And for a very serious issue.
I had a gas problem, and some plumbers work on gas issues, and some do not.
Sean did, and in March of 2024 he came to my house to fix a gas leak on some gas porch lamps.
Except he did not fix the problem. What he did made it worse. I never used the gas porch lamps after his "repair", until 9 months later, in December 2024.
The house stunk of gas when I finally used the porch gas lamps last month. So the leak was still happening. And it was worse.
It took a very long time to get Sean to reply when I first worked with him in March 2024. He is not very responsive.
It was even worse trying to get him to come out and fix the gas leak which he made worse.
He said his work was warrantied for 1 year, so I was anxious to get him out ASAP.
It takes me anywhere from 2 to 5 tries to get Sean to reply.
He finally came out, confirmed there was a problem, and said he'd fix the gas leak, under warranty.
It was still going to cost me money, becuase the leaking valve he needed to access were behind the wall, that meant cutting into the drywall, and then patching and painting the hole. He would do the plumbing repair under warranty, but I was going to have to pay for the drywall patch and paint.
Whatever....let's get it fixed.
But I have been chasing Sean for two months. Literally two months of excuses and non-replies. He's been sick. He's been busy. He's had other more important jobs. And I've had a gas leak!
I finally called another plumber, who does work on gas. I could not wait for another few months. He came out same day. He fixed the leak same day. And he pointed out the mistakes that Sean made.
I had to pay to $1,500 fix this all over again, to pay for Sean's mistakes. And now I'll have to pay someone probably another $200 for the patch and paint.
I'm going to be selling my house and I needed to get this fixed urgently. Not to mention the fact that gas leaks are a serious safety hazard.
Now I feel that I can pass on this house to the new owner and say that everything has been buttoned up and fixed, and I'm not leaving them any major problems. No thanks to Sean.
If you want to blow your money and get a lot of excuses, and then hire another plumber to come out and fix Sean's mistakes, then you should definitely hire Sean.
I wish him well, and hope he corrects whatever problems he has that make him so unresponsive. But even if he becomes more responsive and efficient, I don't think I'd ever let him work on a gas issue.
Two stars because he is a nice guy, but hiring him has been incredibly costly for me.

Sarah A.

Great service, worked a tough job on old fireplace and cleaned up when they left. Friendly and hard working! Stayed to the quote price and walked me through the service.

Michael V.

I had a fireplace renovation completed over the summer and once everything was all done, I learned the gas valve (original 1970's pipework) had some leaks somewhere. Obviously not pleasant and could be dangerous, so I wanted to deal with it immediately and be sure other leaks weren't occurring elsewhere. I had multiple plumbers come by and give me iffy opinions but felt most comfortable about how Sean sized things up and articulated the issue.

Sean recommended a mason he works with named Israel to come by first in order to remove brick / expose the valve from the outside. This was so we didn't needlessly undo all the interior renovation work I had just completed. Afterwards, he and Avery came to address the problem. They replaced the gas valve, connected it into the existing location already designated for it, and fully tested the system. Sean explained the process, answered questions, and I appreciated that he wanted me to understand how they deal with each aspect.

Thankfully, no further leakage occurred and the inspection with the City of Austin went perfect. Sean, Avery, and Israel all did a great job, and now I can't even tell there was an issue before. Israel even helped me mortar in a new ash clean-out door where the original was rusting and refusing to stay put. An extra bit of effort that he didn't have to bother with. All in all, these guys are top notch and very professional. Courteous communication, punctual, and arrived always wearing masks, which is appreciated during these pandemic days.

Gas leak issues kinda scared me and I didn't really know where to start with it, but they put me at ease. I won't hesitate to call these guys again should the need arise.

David R.

Sean, owner and master plumber, and Avery fixed our fireplace gas leak. Sean used his gas detector and found that the leak was caused by an old valve. He replaced it, put in a new access panel and checked the gas lines for appropriate gas pressure which came out right. He pulled a permit as well. He also installed another smoke/carbon monoxide detector. More than likely, I will use him again to update water heater to sufficient standards. Thanks, Sean!

Mary T.

Sean, Avery and Austin did a fantastic job of converting out wood burning fire pit to a gas log fire pit. They are all perfectionist. We would recommend them to anyone. Cecil and Mary Jane Thompson

Renee F.

Our kitchen sink clogged on a Friday night and we were able to get in touch with Sean and he came out the same day to help us fix our clog. He not only discovered that it was a deeper problem, but helped fix the problem quickly and was reasonably priced. We loved his professionalism so much that we have since hired him for more jobs including recaulking the shower that had mold around it. That mold is gone and the shower is as good as new! Thanks, Sean!

Kelley P.

We are having a gas fireplace installed in our house. Sean was recommended by the owner of Gas logs Express and BBQ. Sean was very professional, friendly and explained every detail of the gas line install. His work is neat and very thorough. We would recommend Sean and his Empower Plumbing Service to anyone needing a great plumber! Thanks for the great job Sean!

Sandra M.

Sean and his team are amazing. We had a plumbing pipe burst underground in our front yard. Which made it back up into our house. I called Empower plumber and spoke with Lisa. She is such a sweetheart! She got all my info and said she would call me as soon as she got to the office. She and Sean called me and spoke about what was going in in my house. We scheduled a visit to my house. Sean and Avery came by and cleared the line. So that we could use our bathrooms.(Keep in mind I hadn't paid a dime yet) He ran a camera so he could diagnose the problem. Sent me a quote. I accepted and I tell you. From the MOMENT I spoke with Sean and Lisa. They assured me they would figure this out and get me back on line. I'm a worry wart. And I did not have to worry anymore. Sean is very respectful. Very knowledgeable.. And he does what he says he is going to do. He will be the only plumbing company I will call for now on! If you are in need of a plumber. Someone you can trust! Someone who is not going to take advantage of you! Call Empower Plumbing! You won't regret it

Sandra A.

Sean is very knowledgable and friendly. He came out on a weekend when we had a gas leak. He did a thorough testing through our house and fixed everything so that we could pass inspection and get gas back on ASAP. He went above and beyond, even staying to wait for the gas company when I had to go back to work! I would definitely use them again if I had the need.

Diana N.

We had a faulty gas valve to our fireplace that caused the gas company to shut off our gas until fixed. Sean with Empower made us a priority, and he had it fixed in no time. He even got it inspected and the gas turned back on in record time! Really knows his stuff!