Empire State Plumbing

Elven D.

Clog under cellar floor between stack and trap. Cleared with hydrojet. Good response, great technician, and $850 for two hour's work. You decide.

Benjamin M.

We have an air conditioner mounted in our family room wall. It vents directly to the outside and it is framed with wood trim. It makes a lot of noise, it looks ugly, and it is old... but it works. Still, I was looking for a company to replace it with a modern unit that would look better and operate quieter. The process would involve some woodworking to frame it into the wall as well as insulation and wiring, and because I didn't want to do that I called around to get some estimates.

I called several companies but only E.S.P. said that they worked on A/C units mounted into walls. So, I scheduled an appointment for one of their techs to come to our house. While talking with their receptionist Amanda, she said that there was a flat $90 feet just to have the tech come and look at our situation. I at first told her I wasn't interested, but after calling three other companies and being told that they didn't work on in-wall A/C units I called Amanda back and confirmed the appointment.

I should mention that the E.S.P. website has an offer for ""Free estimates... call 1-518-622-4025"" and I did but after talking to Logan I was told that in-wall A/C units require an in-person inspection and they cannot give estimates over the phone. Oh well... at least they were willing to work on my unit.

Their two techs showed up on time and were very friendly. However, upon looking at the A/C unit he quickly said ""Oh no, we don't work on those types of units. I guess when you said 'in wall' you really meant in the wall"" (Duh!). I explained what I wanted and he said that if I purchased an A/C unit at a store E.S.P. would install it, but any carpentry and framing would need to be done by someone else. That didn't help me, so I prepared to part ways. However, he offered to quote us for a quasi-central air system and since he was there I agreed.

He walked around, asked some questions about the house, and went back to his truck. I expected it would take a couple of minutes, but after (literally) 30 minutes I went out and asked him if the estimate was going to be free. He told me that it would cost me $90, at which point I showed him the computer print out from their website which said free estimates. I also explained the calls I had with Logan and Amanda, who said that I would be charged for estimates to replace the in-wall unit.

I told the techs that I was willing to pay $90 for an in-wall estimate (which they wouldn't give), I was willing to accept a free estimate for a central a/c system (like their website offers), but I wasn't willing to pay $90 for anything else. I did offer to compromise and pay $50 for the central a/c system estimate. The tech said he would call Logan to confirm what was going on, but a minute or so later they drove off and I never saw them again.

Through it all they were super friendly. They just wasted my time, and I still need a company to come and replace my A/C unit.

Dawn V.

Our hot water heater die, we were looking around for a replacement and noticed an Empire State Plumbing truck as we were driving to the giant home hardware store. Decided to call them. Justin was on time, quick, knowledgeable and so very friendly. We thought we needed to replace the unit but because it was otherwise in good shape Justin suggested replacing the heating unit which saved use big$$$! Couldn't be happier and Empire is now our 'go to' plumber

Sovy M.

Well $600.00 later my main blockage was cleared. My folks were flushing baby wipes down the drain. Shaking my head emoji ?right, I don't know why. Anyhow got a call on a holiday. Googled them, these guys link came up, called them. They took my call, they came in right an hour later. Cleared up the main house backed up hole right away. I cleaned the rest of the **** myself. Desanitized the whole basement myself. Yeah the best cleaning woman ME.

Parker F.

uwu pizza got stuck with my poo-poo in the drain and i couldnt fart anymore. i called mike the plumber or whatever to... uwu.... help me. he did! uwu! and then i ate the pizza. the end.

Gj T.

I called Empire State Plumbing to fix a kitchen sink that continued to leak even after swapping out the faucet. After an inspection, the plumber Brian told me the issue was the strainer baskets, one of which was corroded and the other of which was on its way. We agreed to the replace both, and I paid nearly $600 for it--the cost of the repair and Empire's $89 service fee. Unlike other companies I have worked with, the service fee is not applied to the cost of the repairs.

A week later, there was more water under the sink. I called Empire and they sent Brian back out. He stood by his work, claiming that the leak was a result of a second problem. And because this was a new problem causing the same leaking, and a new repair I would have to pay for the new repair, along with the $89 service fee. This seemed suspicious. They hadn't fixed the the initial problem and now were charging me to fix it anew, and charging me the service fee!

I wound up calling a different plumber who diagnosed the issue; a pipe was not screwed in tightly. Literally, it was that simple. The plumbing lines were fine, the water on them was just condensation. The sink has not leaked since.

This was the first time a repair company I used tried that did not apply the service fee to the work order, and the first company that charged me twice after an expensive repair they did, did not solve the problem. If you want a company that guarantees their work, I would look elsewhere.

Lonnie H.

We we're confounded by an unusual plumbing issue with our bathtub faucet. Water was flowing out of it but there was nothing wrong with the washer or filter, basically no reason for the water to be running when in the off position. We called Empire based on other Yelp reviews. They came out the same day (remarkably) and quickly discovered the problem. We couldn't be happier with their service. Empire will be who we call for all our plumbing needs.

Renping Y.

I had my basement sewage pump clogged due to my guests negligence on April23 . I was told of the emergency around 11am. I called the Empire State and they were quick and prompt in arranging the emergency repair. The technician Dan and his pal came in around 6:30pm and did an excellent job to remove the clog. Thank you.

Like always, I have used the Empire State Plumbing in the past 10 years. They never fail me and live up to my expectations.

Of course, I have used other companies too in the past. Ten years ago, the Empire State has been my only choice.

Thanks again.

K O.

Called at 5:15 am for toilet /tub clogged. Was told they would get back soon ... had to call them at around 9:00 am. They said they would be there about noon ... called & said they were running late so around 3:00 pm - showed up at 3:45 pm -- so no toilets or running water all day !!! Charged $550 to snake the drain & reset the toilet because they couldn't snake from the trap. Snaked the lines & supposedly cleared the lines. One week later another clog - did they really clear the entire clog or just open it enough for some clearance but then clogged up again? Charged $199 dispatch fee to come back 9:00pm plus $232 ( supposedly that was $100 discount) to snake a clog at the trap - took total of 20 minutes. They stated this was a separate situation- not related to the clog one week prior . Haven't had a clogged drain in 10 years but 2 in one week??? Not really believing that !
The employees were very nice.

Amara P.

STAY AWAY FROM THESE PLUMBERS AT EMPIRE!!! They're unprofessional crooks. My pipes outside my house froze. They charged me $161 dollars to come out and diagnose the problem. They had no extension cords or anything with heat to defrost the pipes. I asked them just to replace the 100 ft pipe and they refused stating it was a temporary fix. They agreed to come back to jet out the lines, but then refused to come back. They claimed it was a temporary fix. They wanted to charge me another 1,100 dollars to wrap the pipe with heat tape and stand around while it defrosted. That's also a temporary fix and it could catch on fire. Then they refused to come back for three more days to even wrap the pipes if I agreed to the work. I contacted them to try and refund some of my money , but they refused. I give them zero stars, but this wouldn't post without clicking one star. I found a plumber who did what I asked and replaced the 100 ft pipe. The pipes, clamps, etc cost less then 80 dollars. The plumber fixed it in less then two hours and it was approximately 180 total. Empire Plumbers are nothing but unprofessional useless crooks!!!!