Empire State Plumbing

Christine J.

Outstanding! Woke up to a broken water heater on Columbus Day. I called @10 am and spoke with Michelle. She was professional and friendly as she heard my concerns and set up an appointment for 11 am. Mike and Tom arrived on time, they were professional, kind, courteous and efficient, and I had a completely new system including a custom built draft by 2 pm. Tom went over the new appliance with me and answered any questions I had and they were off to the next home. I was left with a neatly installed hot water heater which worked perfectly. I would highly recommend!

Eileen P.

My toilet would not stop running. I called empire plumbing and they were able to come to my house within 4 hours of my call. They called when they were on their way.
Steve and Pat were the plumbers. They both were very courteous, and explained what the problem was and proceeded to fix it. They were very neat and respectful of my home.
I will use them again for any plumbing issues.

David V.

I was most impressed with my first experience using Empire State Plumbing Inc. We needed a 50 gallon electric hot water heater replaced the day before the Fourth of July. I called that morning and spoke with Tom, the owner. After a discussion about my requirements Tom said he would check on the availability of the water heater and get back to me that morning. He called back less than a half hour later and quoted me a price which included installation of the new commercial grade water heater and removal of the old unit. The price was reasonable and I agreed to proceed with the installation. To my surprise and delight he was able to come over that same day at a time I was available. By 2 PM that same day I had hot water again. Tom and his helper Pat were courteous, prompt, and professional. What more could you ask for?

N H.

Can't praise these folks enough! I'm a new homeowner and was disheartened to discover our basement smelled like sewer when we ran the dishwasher and washing machine. Additionally, our downstairs toilet and kitchen sink were not draining properly. We thought we had a major plumbing issue and were preparing ourselves to take out a loan to resolve it.

Called up these folks and they sent us Steve. He should wear a cape because he saved the day. Turns out the problem was a combination of build up that was preventing the pump from running and shoddy work done by a previous plumber/handyperson who did not vent the pump properly. Steve resolved the problem, fixed the venting, and explained it all in a way I (a person with zero knowledge of plumbing) could understand. He also gave us tips about how we'll need to keep up maintenance on our system to prevent this from happening again. I could have hugged Steve when it came time to pay the bill. Completely affordable and did not require us to take out a loan. Additionally, Steve, in addition to being knowledgeable and doing great work, is incredibly personable.

Though I hope I won't need to call often, these folks are my go-to plumbers!

Mary C.

Mike was here in half an hour to unclog the sole toilet in the house. Courteous guy who worked quickly and neatly and got the job done. Dispatcher was also courteous and quick. I will definitely use them again.

Jill L.

Well done! The trap outside the house was blocked. The work was done quickly and efficiently and at a reasonable price. Steve explained what he was doing as he went along. I'm quite pleased with the work and would recommend Empire State Plumbing.

Laura K.

My garbage disposal went on the fritz, so based on reviews here, I called Empire. They were great! Steve came out the same day, and after figuring out my old disposal was was DOA, installed a new one that I purchased in case that wineglass down the disposal proved to be fatal. He also fixed the plumbing laziness he saw under the sink from previous plumbers just to make it right. Wow! Then he did some work on my bathroom fixtures that was much appreciated. Steve was so pleasant, courteous, and professional--and just so likable! I will definitely be calling with any plumbing issues I have in the future. So should you!

Toni D.

We called Empire State Plumbing on Oct. 26 because water was leaking through a light fixture in the kitchen ceiling. Steve was able to come within a couple hours and (together with my husband) diagnosed the problem as a leaking shower valve cartridge and trim in the second-floor bathroom; he knew the parts had a lifetime warranty, contacted the dealer and manufacturer, and ordered the replacement parts at no cost to us. The parts arrived late the following Friday, and Steve returned Monday morning to install them. Steve was knowledgeable, skilled, and worked efficiently; he explained everything and was friendly and courteous. We thought the charge was reasonable, and we would definitely recommend Empire Plumbing.

Sean J.

I had a basement flooding in my basement on Sept 8 midnight and I found it out the next day, my basement was 15 inches in water. On Sept 12, Tom came in and fixed the discharge pipe and rerouted the whole pipe system for me. He was very careful, skilled, and explained to me in great details why my flooding happened and how it should be fixed. I was highly pleased with Tom and his company and I wish I could have had him service my plumbing in the past years when I ran wildly for an excellent plumber. Now I have found one finally - Empire State Plumbing and Tom , and his team. Thank you very very much Tom, for you excellence.

Oh, forgot to mention, for the same 2.3 hours work, I was charged way much more in the past. Tom had a very good rate and the total amount he billed was very satisfactory. I saved a lot and I will stick to this company for ever. Philip Yin from Loudonville

David M.

I honestly can't say enough about Empire State Plumbing as they've always provided excellent professional service at a fair price. I own some older rental properties and when I run into something that I know is beyond my skill, I don't hesitate to call Empire State Plumber as they always get the job done regardless of whether it's a sewer main clog, washer drain clog, frozen pipe burst or some other major challenge, they've always delivered the goods. If you need Plumbing services and don't know who to call, you'll never regret reaching out to these guys. I practically have them on speed dial. LOL.

BTW: While all the folks that I've worked with at Empire State Plumbing have been great, Steve
is the one plumber that I ask for by name. He's a Master plumber that has seen and
done it all. Great attitude with the skills to match. Hard to find.