Empire State Plumbing

Parker F.

uwu pizza got stuck with my poo-poo in the drain and i couldnt fart anymore. i called mike the plumber or whatever to... uwu.... help me. he did! uwu! and then i ate the pizza. the end.

Gj T.

I called Empire State Plumbing to fix a kitchen sink that continued to leak even after swapping out the faucet. After an inspection, the plumber Brian told me the issue was the strainer baskets, one of which was corroded and the other of which was on its way. We agreed to the replace both, and I paid nearly $600 for it--the cost of the repair and Empire's $89 service fee. Unlike other companies I have worked with, the service fee is not applied to the cost of the repairs.

A week later, there was more water under the sink. I called Empire and they sent Brian back out. He stood by his work, claiming that the leak was a result of a second problem. And because this was a new problem causing the same leaking, and a new repair I would have to pay for the new repair, along with the $89 service fee. This seemed suspicious. They hadn't fixed the the initial problem and now were charging me to fix it anew, and charging me the service fee!

I wound up calling a different plumber who diagnosed the issue; a pipe was not screwed in tightly. Literally, it was that simple. The plumbing lines were fine, the water on them was just condensation. The sink has not leaked since.

This was the first time a repair company I used tried that did not apply the service fee to the work order, and the first company that charged me twice after an expensive repair they did, did not solve the problem. If you want a company that guarantees their work, I would look elsewhere.

Lonnie H.

We we're confounded by an unusual plumbing issue with our bathtub faucet. Water was flowing out of it but there was nothing wrong with the washer or filter, basically no reason for the water to be running when in the off position. We called Empire based on other Yelp reviews. They came out the same day (remarkably) and quickly discovered the problem. We couldn't be happier with their service. Empire will be who we call for all our plumbing needs.

Renping Y.

I had my basement sewage pump clogged due to my guests negligence on April23 . I was told of the emergency around 11am. I called the Empire State and they were quick and prompt in arranging the emergency repair. The technician Dan and his pal came in around 6:30pm and did an excellent job to remove the clog. Thank you.

Like always, I have used the Empire State Plumbing in the past 10 years. They never fail me and live up to my expectations.

Of course, I have used other companies too in the past. Ten years ago, the Empire State has been my only choice.

Thanks again.

K O.

Called at 5:15 am for toilet /tub clogged. Was told they would get back soon ... had to call them at around 9:00 am. They said they would be there about noon ... called & said they were running late so around 3:00 pm - showed up at 3:45 pm -- so no toilets or running water all day !!! Charged $550 to snake the drain & reset the toilet because they couldn't snake from the trap. Snaked the lines & supposedly cleared the lines. One week later another clog - did they really clear the entire clog or just open it enough for some clearance but then clogged up again? Charged $199 dispatch fee to come back 9:00pm plus $232 ( supposedly that was $100 discount) to snake a clog at the trap - took total of 20 minutes. They stated this was a separate situation- not related to the clog one week prior . Haven't had a clogged drain in 10 years but 2 in one week??? Not really believing that !
The employees were very nice.

Amara P.

STAY AWAY FROM THESE PLUMBERS AT EMPIRE!!! They're unprofessional crooks. My pipes outside my house froze. They charged me $161 dollars to come out and diagnose the problem. They had no extension cords or anything with heat to defrost the pipes. I asked them just to replace the 100 ft pipe and they refused stating it was a temporary fix. They agreed to come back to jet out the lines, but then refused to come back. They claimed it was a temporary fix. They wanted to charge me another 1,100 dollars to wrap the pipe with heat tape and stand around while it defrosted. That's also a temporary fix and it could catch on fire. Then they refused to come back for three more days to even wrap the pipes if I agreed to the work. I contacted them to try and refund some of my money , but they refused. I give them zero stars, but this wouldn't post without clicking one star. I found a plumber who did what I asked and replaced the 100 ft pipe. The pipes, clamps, etc cost less then 80 dollars. The plumber fixed it in less then two hours and it was approximately 180 total. Empire Plumbers are nothing but unprofessional useless crooks!!!!

Bruce J.

In case there was any doubt about Empire's incompetence, I can now report that I had another plumber look at the problem that Empire was supposed to address. In less than a minute, he told me what was wrong and he needed about 5 minutes to fix it. So yeah, Empire charges hundreds of dollars for their incompetence. I don't know how an outfit like this stays in business.

Jiminy C.

If I could give zero stars I would. Discussed problem and solution over phone - was quoted price, scheduled appointment. Arrived half an hour late, did not have parts to complete job, called to get parts and were not as discussed and told pvc was less cost And labor but then said my quote was the same if copper or pvc. Was told the other truck was en-route - never showed. When i called to see when they would arrive I was told I was being difficult and they would not be coming at all. Unprofessional and discourteous. I lost valuable time from work. I would not recommend.

Brian C.

Called with a job to rehab 3 toilets (rest wax ring, new innards) and install new hose bib. Logan & Mike showed up 2 days later. Business model is a 'driveway' fee of $90 to scope the problems and charge by plumbing task versus per hour. Took about 4 hours for all. When replacing hose bib, they installed a proper adapter unlike the previous plumbing outfit. Two days later, I noticed a small leak around the base of one of the toilets which was due to weakening flooring that the toilet was bolted to. Logan & Mike were here the next day to reset the toilet with no additional charge.
Very satisfied, very professional, Logan is now in charge of my plumbing!

Leslie S.

In reply to owner: no other plumber charged me for an estimate, for starters. The plumber I have chosen found no reason to change out the copper. He did find that another 5 feet of cast iron waste pipe was cracked though. Even with work through the wall and underground, his estimate was less than half yours.

PS your friends at Adirondack Basement said my walls were bowing and needed to be braced. Nope, a simple level on the walls showed they are not, and the cracks are hairlines in the mortar. There's underground water everywhere in this region, and a century-plus old home that has no standing water or visible seepage is in great shape. It just needs to be cleaned and painted with UGX or something similar.