Empire Plumbing

Tina S.

I decided to build a bathroom in my basement. Got quotes from a number of different plumbers. Tony was by far the most knowledgable and reasonably priced one out of them. He was patient and very helpful. All of the employees that came out to work on it were super friendly and just as knowledgeable. I couldn't have asked for a better experience. Hire them. You won't regret it.

Katie K.

Update: sidewalk completed 10/29 & cement picked up 10/30


TL;DR
Our sewer line was not fixed for three months throughout this time our basement was flooding. Things were forgotten or not completed up to the city's standards needing to be redone. Going into month 11 we still have no sidewalk; their contract has not been completed.

LONG FORM
December 26 or 27, 2018- They came out to provide an estimate for our house on the 26th or 27th of December 2018 the estimate paperwork reflects both dates.

January 9, 2019 - We signed a contract to have our sewer line replaced and the sidewalks replaced after. In the meantime, our basement was filling with water every time there was any form of precipitation. They made a temporary attempt to have some water flow which was successful for a few days and offered to come back out if it flooded in the meantime before they started work but the unfortunate part is that we would not know it needed temporarily snaked until it flooded and they kept canceling or not showing to fix the main problem.

January 17, 2019- They came out and started after admittingly forgetting to file the necessary permits to start the week prior. This was something that was told to my husband over the phone so unfortunately, I have no documentation of this.

January 23, 2019- They were scheduled to come out to finish but canceled due to weather. They canceled or just did not show up again until March 21. Understandably they cannot dig in unsafe conditions but there was little to no communication during this time and throughout this, our basement continued to flood anywhere from one or two inches to a foot on the worst day.

March 14- No show, presumably weather. We call again very upset that for three months, we have had water in our basement, we had cleaned it, bleached it, and lost items countless times. Our basement had flooded at the very least 10 times by this point.

March 19- Canceled, sick

March 21- They came out and presumably finished the sewer work. We received no communication from them after and we assumed we would hear back about the sidewalk being put back in as that was part of our contract.

August 12- After absolutely no communication we called and were told they had forgotten about the sidewalk and would receive a call back from Anthony. We never received a call back.

August 22- We called again and were told it would be scheduled for a time in mid-September.

September 10- We called again to get an idea of when they would be out and nothing was scheduled. Again, I received just another promise that Anthony will contact us back later (he never did).

September 11- We called again the next day after not receiving a call and spoke with Tony who said he had just spoken with someone who would be out next week. Next week being September 16-20, in this call, only the sidewalk work was referenced.

September 13- We received voicemail by Denise that they would be out the September 24-27 to do the sidewalk.
September 19- People were at our house working we assumed we were just given the incorrect date or we had been bumped up. No sidewalk is put in and a pile of the old sidewalk was added on the easement. This means that when they worked on our house previously, they threw all the cement in the pile of dirt over the plumbing. A ""partially approved"" sticker is left on our mailbox.
September 20- We called and are told the job was never completed, to begin with, and that the city requested things to be fixed which they claim they did. We were still anticipating the sidewalk to be placed on the dates promised.
October 7- We reach out and they say someone would be out that week to complete the sidewalk.

October 17- Someone finally came out but only installed the forms.
October 21- We reach out after no contact from them and they are unaware we still have no sidewalk. They say that the city needed to inspect the forms and now they are inspected, and we ""should"" have sidewalk soon.

October 28 (today)- The job has been paid in full since the beginning of the year. We have no sidewalk and the pile of garbage cement remains on our easement and has not been removed. We never received anything other than a partially approved sticker. They continue to blame other cement companies even though the sidewalk is on our contract with them. To this day Anthony has never called me and spoke with my husband one time throughout this process. I spoke with Tony once not by him contacting me but by luck of him answering the phone.


Update to owner's reply:
We had a pump draining water out of the basement NOT a sump pump. It began flooding on the night of Christmas Eve and no one was available to come out until the 26th. At no point during this process was an increase in cost or our financial status discussed with us. I understand they contract other people for cement but our contract is signed with Empire Plumbing making it the company's responsibility to ensure the work is complete.

Christina H.

I recently bought a new house with two renovated bathrooms, and both of the wax seals on my toilets failed at the same time. Empire was able to get someone over right away to diagnose the problem (even though they were stuck late at another job site), and then was able to get a team over to fix the issue quickly as well. They were fair priced, thorough, and considerate of my time. I'd definitely recommend Empire.

Joyce K.

Joe and Anthony replaced a toilet and did a beautiful job. They explained exactly what they were doing and why during the process. They were very nice and showed up when promised.

Michael H.

Scheduled 4 ""for sure"" appointments and no showed everyone of them without the simple courtesy of a text or call. Average, partial jobs when they did show.

Kate M.

Oh man, what great guys. We had water coming into our basement late on a Friday. My ""usual"" plumbers (not anymore) weren't open, so I turned to Yelp. I found Empire Plumbing and I am so happy with that decision. The immediate problem was fixed (he stayed until like 2 am...I totally fell asleep while he was here). We've since had them back for some sump pump work. I am extremely happy and won't go back to my other plumbers . Thanks guys!!

Judith B.

Great service! They fixed my shower. The builder did a shoddy job which caused problems over the years to include dripping. The two guys they sent fixed the drip and corrected the builders errors. They gave us a low quote and even though they decided to install more expensive parts, they didn't charge us more. I am very happy with the service received. The reps were courteous and professional.

C E.

Anthony came out as scheduled and did a very thorough job assessing where the water was coming from in our basement. He tested the washing machine, kitchen sink, even hoses down the wall from the outside to locate the leak. Both men were very professional. They wore booties in the home and cleaned up any mess they made.

Rafi S.

Anthony came out immediately and assessed the issues we had with water accumulating in our basement. We had assumed it was a plumbing/draining issue with our washing machine based on where the water showed up but Anthony put the extra effort in and was able to narrow down the factors to improper draining from outside the home. Overall I couldn't have been happier with Empire Plumbing as they showed they actually care about the us and finding the problem. I would highly recommend them.

Jamie C.

We moved in to our house in the spring of 2014 and a month after I walked in to the basement to a flood. The people who lived here before us hid the major issue of the house being below grade and a HUGE hole in the foundation exposing the house to dirt. Every time it would rain the right way we would have a flood.

Anthony, Joe and Nicolas with Empire plumbing not only dug up our basement and spent hours hauling out bags and bags of dirt and concrete to put in a floor drain (since there wasn't one down there when there should have been) as well as put in a draining system against the wall to stop the flooding from coming in to our house. They were so accommodating and made sure this was done before our daughter's first birthday party weeks before Christmas.

They were so kind, they showed that they cared about my family. They showed that you can be a successful company and still care about your customers. These days, you don't come by that very often.

I highly recommend this company for any and all your plumbing needs. I would have been happy to pay them more for their hard manual labor that is involved in their job.