Empire Plumbing

Simone O.

I wouldn't recommend using this company, everyday for over a week they told me that they where just about ready to produce an estimate for a pool heater connection but they never did... Until I found someone else. Just a complete waist of time.

Michael C.

after setting up a review 2 days in advance and letting them know this was critical, they made me wait all day Friday - until 5 PM in Miami Beach during a vacation and i had to call to find out that they wouldn't make it... Just complete shit service and crappy attitudes.. good place to go if you want to meet some ex cons.

Karin F.

Very bad customer service. The lady on the phone wasn't clear when making an appointment and providing the plumber's insurance. She told me after 2 days calling her that the plumber's licence takes up to 72 hours (when on the beginning she said it was only a few minutes) and I have to notify the association 24 hours before, and of course, reschedule my appointment again due to her mistake. She made me waste 2 days and my time calling her. She has no idea how to deal with clients, and it is not patient and constantly interrupting me while I was trying to explain one more time my concern. Once I told her that because she made a mistake I have to reschedule, all of a sudden she decided not to provide the service. What a shame that persons like her make a company look so bad.

Omar B.

Very very bad customer service, I am very disappointed. The technician came to my place in order to install a brand new stove and he refused to do that because the machinery was still wrap and closed in a box. He didn't ask for help, he just left. Outrageous

Roland L.

This place has a standard service fee of $175 just to show up... without even doing anything, that's a rip off, and that fee does not go towards any parts or actually servicing the problem, don't call this place, they are ridiculous!!!!!!! So if your problem cost $7 they still charge you $175 just to tell you the problem will cost $7 to fix... don't support a place like this...

Christel P.

I hired Empire Plumbing for the remodeling of my apartment in South Beach and they did a great job ! All inspections passed and they always showed up or came back when needed in a timely manner. I will definitely hire them again in the future.

Christie A.

AMAZING SERVICE From the moment they picked up the phone I knew we were in great hands!! They are both reliable and honest. 2 things you don't find very often anymore. Al listened to me completely and fully. He called called in Phil to confirm what he felt it was before sending out Guillermo to my home who is as nice as he can be. Easy to schedule and ON TIME!!!! HIGHLY RECOMMEND TO ANYONE IN NEED!!!

Ivelisse O.

Found myself needing a plumber this past weekend due to a main line stoppage. Dispatcher was able to send me Guillermo who has been w this Co nearly 20 yrs. He arrived within the window she provided me and after a quick conversation Guillermo go to work. Ran the sewer machine and made certain everything was clear and in working order. Will be calling Empire for all my plumbing needs from now on.

Kristina D.

They haven't showed up for a meeting and then firstly said they are still on another appointment and after that they lied to us that they called us but nobody answered. We wasted our day just to wait on them. Very unprofessional company.

Claudio F.

I am a GC and working in Miami and Miami beach for last 34 years this is a very good reliable company. I hired them to make a difficult job in South beach and they came time and time again to get job done and all inspections passed. I recommend them with no hesitations.