Empire Plumbing

Michelle S.

Empire is the most reliable, professional, hard working, do it all plumbing company. They always resolve my plumbing issues. They show up on time, wow!!! And other than being such great workers, they are TRUSTWORTHY in every way!

Lory B.

I should have looked at the reviews before calling this company. The first time they came out, they charged $250 and didn't resolve my issue. They had to come out again and charged me again for the same problem that they didn't fix. I talked to the manager and she said that they don't guarantee their job and that I should have read my receipt. Wow! A company that doesn't guarantee their job!!!

Jeri G.

South Beach Construction has been working with Al Albaz and his team at Empire Plumbing for the past 20+ years and we would not work with any other plumbing contractor. They are very reliable, dependable and very competitive. It is a family owned and operated business for over 30+ years and I highly recommend Empire Plumbing for all of your plumbing needs.

Maria G.

Don't bother! I called Empire, """"a family run business"""", when I noticed a leak in front of my house coming from the base of a tree in the yard. I clearly explained the problem to the dispatcher. I am not sure why then, they sent out a technician, Michel, (who after talking with him for a while was not an experienced plumber) for a problem that was more complex than a clogged pipe or toilet. Michel had to call Phil (the business owners son) to assess the problem. It took almost 2 hours and multiple phone calls to the dispatcher before Phil finally arrive. Footnote: Each time I called the dispatcher I was told that Phil was 10 minutes away. Once he finally arrived, Phil explained what needed to be done. He said he would get a proposal drawn up in a couple of days and have it emailed to me. He verbally quoted a repair estimate between $1,800 to $2,200. 2nd Footnote: When I commented I was not a plumber, Phil said he was not a plumber either?! I waited for the email proposal and finally had to call (7 days after the visit) to follow up. I was told that it had already been emailed to me. (Not true) I asked them to resend and miraculously I received the proposal. The price on the proposal was higher than what Phil had quoted so I called to renegotiate the cost. Each time I called (6 times over several days) I was told that my call would be returned. I never received that call back so I moved on...I suggest you do the same if you are considering using Empire as a source for your plumbing solutions!!

Melochi M.

A double treat: unqualified plumbers and management that does not honor their own warranty. Empire's plumber came to fix a leaking garbage disposer (which was new and just installed by a different company). The plumber said that the leak is due to wrong putty being used. He fitted correct putty and after charging $175, promised that it would not leak for many years. 11 months later, the disposer is leaking again, which had ruined my kitchen cabinet. Here is a recap of my conversations with Empire's manager - Yajaira Soto. 1. Yajaira: """"We never did the work. Show us the invoice."""" 2. I sent the invoice. Yajaira after receiving the invoice: """"It is not our invoice. I don't know where you got it. We can come and fix the leak but will charge you because the warranty expired."""" 3. Me: """"How long is your warranty?"""" Yajaira: """"1 year"""". Me: """"It has not been a year yet."""" Yajaira: """"We cannot help you."""" and on and on... Mold problems, frustrations, ruined cabinet and underflooring, and $175 out of pocket for all these pleasantries. I absolutely recommend for you to use Empire Plumbing if you wish to receive the same treatment.

Martin N.

It's too bad there's no option for zero stars here. There's really only one thing to say about this business: they suck. Twice I made the mistake of calling and making an appointment with these geniuses. First time around I made an appointment with a time window of 2 hours, 9-11am. Time window came and went and I called at 1230. They casually responded that they were running late and someone would arrive by 3pm. 3pm came and no show, no call, no nothing. Like an idiot I gave them the benefit of the doubt and made an appointment for a different day, in a different time window. No one ever showed. No one called. Just straight up nothing. If you value your time, don't call these lazy idiots. I guess they stay in business because they are local, but it doesn't help if they are too lame and incompetent to show up.

Luis D.

Empire Plumbing rips you off. I called them last week and asked for an estimate to unclog my bathroom sink. I was told it would be around $100. The next day, November 10, they came, removed the sink stopper and cleaned its bottom that was really dirty. That solved the problem and charged me $150 for a 5 minute job. They clearly ripped me off and had no interest in starting a business relationship or leave a good impression. Not to mention that they do a lot of work for the building I live in (and am on the Board of Directors), the Waverly at South Beach. If they overcharge people like that, imagine a condo Association? Horrible, bad taste in my mouth, will never use them again and advise the Waverly condominium association of their greed and lack of honesty.

John T.

I had leaks behind my wall, one was from a roof pipe and the other was from a sanitary pipe. I called Empire and was given a same day appointment. Phil came out promtly with a crew of two. He isolated the leaks and repaired them and even worked past regular work hours on a Friday afternoon. They were quick and efficient in doing the repairs. They are straight, no nonsense guys that know their stuff. The price was resonable.and fair

Bryan L.

I have used Empire for YEARS!!!! I think this company is great, I even met the owner, who works ALL THE TIME! He also works hard and VERY late, they are right by my house and I KNOW! He is also a very great human being as I personally was able to see his operation from the inside out! The last time I was there, they employees were all getting off work and I got to say hello to many of them. There were a few other loyal men that were still in the office and the owner got a call from someone in need. He called out to his staff and everyone jumped to help out even there two lovely sisters that work for him. Even though it was time to close for the day this team demonstrated TEAM WORK and got the job done. I do not know why anyone would ever call any other company. Empire has been in business since 1988 and the reason is clear, they are not just good, they are GREAT!!!! Bryan L.

Bryan S.

All the drains on the ground floor of my house were backing up and with small children what a disaster it could have been. Thankfully the guys over at Empire were able to squeeze me into the schedule and ended up finding the problem and making the repair that same day. If you are looking for prompt service and want be charged a reasonable rate, look no further! Fast, reasonable, knoledgable service.