Empire Plumbing & Air Conditioning

Robin B.

After 11 years with them we are done. Their techs could not/would not fix the AC unit telling us ""sorry, you are SOL"" on a 5 year old system. Service Manager Jason kept up the double talk and finally just refused to discuss the issues and cancelled my service contract. Guess in today's business market he has more customers than he wants so dismissing 2 is not a bad business decision. NO, I do NOT recomment this business.

Cidney W.

This company came highly recommended by our neighbor. They were prompt in responding to our call when our A/C went out. We now use them for both our home and business because the customer service is great and the technicians feel honest and trustworthy.

Chris G.

One of my A/C units died (In July!) and I called Empire based on a recommendation from a friend. They arrived within 90 minutes of my call and had my A/C fixed in a very short time for a reasonable price. I signed up for the service plan to see how it goes. The cleanings it covers would cost more than the plan itself over a year, plus it includes discounts on future repairs. Way better experience than I have ever had with other A/C companies and the ones that my home warranty sent out back when I had a home warranty.

Charles P.

Empire and Dustin have done several jobs at my home and the work is excellent. Highly recommend both.

Rosanne U.

Having used them several times before I called with an issue with my toilet. The water shut off could not be turned off and needed replacing and I wanted the water leveler to be replaced. Appointment scheduled and technician arrived on time. That is where the good review ends. He proceeds to tell me that he does not have the equipment to replace the shut off line nor does he have the part to replace a Kohler toilet water leveler. He proceeds to tell me that he will have to remove the toilet from the floor to replace it and while he is doing that why wouldn't I like to replace the toilet. I told him there was nothing wrong with the toilet and no I did not want to replace it. The leveler he said he would have to order and come back another time. What a waste of my time. All he wanted to do was to make a sale of a toilet. Never again. Additionally when I started using them they did 24 hour emergency service as stated on their card. Don't think so as they have no plumbers for weekend work.

The W L.

Negative Star for Empire. 100% mis-leading. Empire is listed on SW Gas approved vendor list. 100% did not even inspect or physically touch the situation at hand. Technician never even got on the ground to inspect what we called to inspect. 2nd and 3rd vendors came to quote. 3rd vendor won our respect with honesty and integrity! At 1/3 the cost estimate Go with BoydCo Every Time Folks!! #shameonyouempire

Jennifer W.

Southwest Gas referred me to this place after the pilot light on my fireplace went out. I'm glad I called them. They were able to come out within a couple of hours.

I was quoted a service fee and was told if they found something wrong there would be an additional charge. These guys are honest. I paid a service fee and nothing more.

After they left, I thought the pilot light went out again. They came right back and didn't charge another service fee.

I will recommend this place to my family and friends.

Sanjay R.

I called them for gas leak repair and the service repair person was very rude and disrespectful to our house. He was walking all over the house without asking for permission.

Kelly G.

Such great, speedy service. Friendly and honest technician. Call them first if you want to save money and get speedy service.

Linda H.

Empire did a whole house re-plumbed last year and they will not honor the 2 year warranty as I am the new owner. There warranty is worth nothing unless you intend to stay in your home. What difference it makes to ownership. My home inspector found the leak Would not employ them for any further work needed