Empire Heating & Air Conditioning

Justin C.

I've used Empire Heating 3 times for my home, business and rental property. They've always been professional and priced fairly. The owner has always made a point to discuss any proposals with me before they begin working. The installers were on time, courteous and left the area clean. I will use them again.

Lisa G.

This is a slippery company. They are not trustworthy when it comes to their billing practices. They claim to give you a ""break"" on labor but truth be told they tack it on the part.

If you have a warranty be very clear that they service THAT warranty, that the look at the warranty. My furnace wasn't working, I took the morning off to meet them so when they said it wasn't covered under the warranty, I was desperate and trusted them. The next day I found out it was covered, Empire wasn't honest. They weren't a contractor for that warranty company, Goodman/Goodcare/Asure.

They charged $485 for the part and only refunded $250 and claimed the rest as labor which the tech said he was being nice and not charged me. But the warranty covers labor, but Empire isn't a service provider for said company. So I am being blamed by the warranty company for trusting Empire, Empire claims the are not liable because they didn't install the furnace.

Integrity is not something they have, find another company if you don't have to use them.

Becky H.

We had Maurice out for an estimate for a liner on our fireplace, he pulled the insert out of the fireplace, mid-aligning our pipe. Called him back to ask him to put it back, and he berated me over the phone saying he would be liable if he put the pipe back and we didn't have a liner installed. Finally got him to say he would come back but he had to check his schedule and call me back. Never called me back, so 2 months later I called a manager. She sent 2 techs out the very next day who ruined the pipe even more (they tried to align it but left a huge gap and taped it back together with tape that is not rated for fireplaces!) and also tracked mud and soot all over my kitchen and carpet. I will never have them in my house again. Working with the BBB to have them pay my bill to get the fireplace fixed and the carpet cleaned.