Emergency Plumbing Heating & Air

Peter M.

STAY AWAY! Called Emergency Plumbing on 31 Dec 22 for an emergency repair to a burst pipe. Charged an exorbitant amount of $504.00 to fix one burst pipe. Three days later PuroClean comes in to do the remediation work and reports the pipe is still dripping. I call emergency plumbing back now they are trying to charge me $389.00 for what I already paid $504.00 for. $389.00 for a customer satisfaction visit and to repair their own shoddy work. STAY AWAY! Add to the fact that they have never sent me a bill for the follow up work, but have sent it to collection with a threat to destroy my credit.

UPDATE: Emergency Plumbing offered to let me only pay $189 for them doing nothing, or to fix their prior shoddy workmanship. They admit that their employee spent 1 hour and 2 min for the follow up. It does not take a trained plumber this long to find that there is no leak, so their employee must have been fixing the shoddy workmanship previously performed. That is on them.

K P.

Wow! We had Ryan out today to fix a kitchen leak that went down into our basemen. Ryan was fantastic! We were so happy with such a quick response and such a professional and friendly visit. I will recommend this company to everyone that I know.

Thanks Ryan!

Evan T.

It appears that the problem was fixed. It would have helped to know they were charging $268 per hour ahead of time... we told them the main drain was causing a backup in the basement. Why should I pay for the tech to try two smaller snake drains before he finally brought in the larger snake drain in? It seemed like padding the bill and then trying to sell additional things... I suppose it is normal to have to clean up the mess left afterwards; which was worse then when he started. But at least it was fixed?

Chelsea S.

Obviously it's terrible when you have an emergency plumbing issue. Our issue arose the day after we had moved in so I was at the end of my rope. My experience with emergency plumbing service was amazing from the very first person I talk to you when I called to make my appointment.

Before they showed up they sent me a text message with a picture of my technician, Ron. It included a little biography of him and being the woman at home by myself with my toddler that made me feel at ease.

After they did the diagnosis and gave me the estimate they had to explain to me that they did not have the pieces that they needed in order to fix my situation but they left to go find them and then came back and proceeded to fix my problem. They were at my house from most six hours and they did not leave until almost 8 PM and their demeanor was kind and positive throughout the entire experience. They had to work with my home warranty company which was being difficult and they did not seem to mind.

Ron and his assistant were absolutely amazing. I will definitely use this company if something else happens. And I will be sure to request Ron!

Chris R.

The water main broke on a Saturday, flooding my basement. I phoned another business I have used in the past and they could not come until Monday afternoon, when they could send an estimator. Mind you, I would be without water until they could come out. Fortunately I was given the name of Emergency Plumbing Service and when I called I was quoted a price and they came out immediately and fixed the broken line. They were also very reasonable! I would highly recommend this company to anyone who wants quality work at a fair price!

Chris Rockhold

Michael W.

Honored the time slot and took care of almost everything. Return appointment was not charged due to oversight. Would highly recommend and will use again if needed. Very patient when booking or confirming work required.

Joel C.

I wish I could say enough good things about Emergency Plumbing Service. The drain in our basement overflowed due to a blockage and I had them come to my house. It was the first time something like this would happen to me and I was a bit panicked and agitated. They didn't lose their cool and gave me a first class phone and in person experience. Not only did they get the basement which was about 5 inches deep in water completely drained but they also got my water heater to start working again. They saved me thousands of dollars and I don't know what I would have done without them. Chris and Jen you are both fantastic and so are your employees!

Janice Z.

Called this company on a Sunday because a pipe was leaking in our basement. They were able to come fix it within two hours. Not an awful price for a Sunday either. Very friendly as well!

Manda L.

I want to like them, but each time we've contacted them for service their plumbers fail to show anywhere near to on time. And woman who answers their phones is extremely rude!

Michael F.

They've always been attentive to our needs. Great folks, fair pricing and quick response. Thanks so much for treating me like a valuable client!!