Emergency Plumbing and Rooter

Sara B.

Terrible service and horrible follow-up. Paid $100 for a service call for them to not fix a simple toilet handle and leaky bathroom faucet. Made no attempt to rectify the situation. Hired another plumber to fix the items swiftly, without a problem. Seems super shady that they refuse to fix things, through warranties, pocket the money and then don't follow up properly. Unprofessional.

Kai D.

They came to home immediately when called out. Great service honest company and my tech was amazing I meant to post this long time ago... oops

Tina M.

Carsten was on time, cleaned up after himself, and very professional. I would have no problem with him coming back out on another job.

Brian H.

These guys came out because of FAHW. Home warranty company. My water heater went out. No hot water and the pilot light would not stay lit. Water heater was leaking too. Matt came out and diagnosed the issue. Came back several days later and replaced the water heater. Matt was professional, clean, and quick. Installation was quick and smooth. No issues. I now have hot water! Thank goodness!

C S.

American Home Shield assigned this company to me for my shower diverter replacement. I have a Koehler fixture's high end. They installed a 6.99 metal plastic looking one. It is awful. Had i know that i would have purchased my own and asked them to install. I am cancelled American Home Shield because of this . I fell the whole thing is shady.

Frances D.

I just want to say that Christopher was awesome, he was courteous and professional and very helpful, I would recommend Christopher all the time. I'm always a little Leary of the techs that are sent from my home warranty company, but this one was good! Well at least Christopher was!

Jackie T.

Chris from Emergency Plumbing & Rooter came out to work on a few faucets covered under American Home Shield Warranty. He was knowledgeable and efficient, had the parts in his truck, and answered every dumb question I threw at him. Chris is an asset to Emergency Plumbing & Rooter. Thanks so much!

My takeaway is to make sure the service or the part is covered under the American Home Shield home warranty. Call American Home Shield to make sure the service requested is on the service ticket BEFORE the service contractor comes in.

Tim K.

Horrible. Do not use. American Home Shield (AHS) assigned this company for a pipe leak under a house with a raised foundation. Plumber showed up without a flashlight, went under the house to look at the leak using only the light from his cell phone, spent eight minutes at the house, and then took EIGHT DAYS to submit his diagnosis report to AHS. All while the pipe kept leaking. This company then reported to AHS that demolition of kitchen floor was needed to access the pipe leak and wanted to charge an additional fee of $2,700 beyond what was covered by the warranty. Got a second opinion from another AHS plumber who easily and quickly fixed the issue without any demolition at no cost beyond what was covered by the warranty.

w c.

Carsten was very personable and professional! He arrived in a timely matter, asked what the issues were and got straight to resolving the issues. He explained what needed to be done and completed the tasks without any hesitations. I would highly recommend Carsten to anyone looking for an excellent plumber. Thank you, Carsten!

Jessica V.

We had some plumbing issues arise and our home warranty sent this company out for inspection. They gave a 2hour window of arrival and the technician came late. I had to call main office for update if technician was still en route. Was told technician delayed on previous job site. Okay fine. The technician arrived to look at issue we were having with drainage from restrooms. The technician Walked around said ""I'm not sure. I'll have to make a report and send it in."" It was only a visual inspection. The issue of course, is with our sewer pipes that can not be seen from above. No camera inspection. Nothing. Technician took 2 pictures was at site for 2minutes and left. We had to pay for them to come out. On the way out stated ""I will be submitting report later today."" This was 3 weeks ago. I have been going back and forth with this company and home warranty. No report has been submitted by this technician. When this company was called for update was told, ""This is a big job. We have to have managers and supervisors involved."" Okay how do they know it's a big job with no actual inspection of pipes. Unless the technician has X-ray vision I'm not aware of. Of course I have had other companies out here to inspect and have gotten reports back within 2 hours with proper inspection. So I ask, what is so special about this ""report from the technician?"" If you are reading this, research other companies. This has been a headache. We have not been in our house for more than 6months and have to deal with this. This company is unprofessional, and incompetent . I don't like to write negative reviews, but this is for those in similar situations. Good luck.