Emergency Master Plumbing & Air

Mike E.

Positive: Professionalism, Punctuality, Quality, Responsiveness
03/28/2022
Contacted Emergency Master Plumbing because our water pressure was intermittently low. Corey came to the house same day and replaced the water pressure regulator. Friendly, professional service. I highly recommend them!
Service: Outdoor plumbing system repair

06/2021 Thanks to Ray for coming out to do a repair. I've always said communication is key, and this company communicates with their clients! I received updates via text messages through every step of their process, including receiving a detailed invoice of the work that was done.
Excellent job, EMP and Ray!
Highly recommend this company!

Jackie G.

We had literally just moved into our first home and within a week we found that when we would run the kitchen sink the water would back up into the bathtub and the toilet would gurgle. This became more of an issue almost immediately with nasty looking water backing up within the day. We knew we had a clog but didn't know to what severity. We called TWO companies before Emergency Master Plumbing - one who did end up coming but couldn't put in the clean out we needed for a week ? and another company who literally never showed up. 3 days into not being able to shower or clean dishes with two small kids and I was getting stressed. We called (around 9pm on a Friday) just to see if Emergency Master Plumber could come out and Nate came out literally within an hour ! We explained our situation and frustration in general and without skipping a beat , Nate came early the next morning and installed our clean out. EXTREMELY satisfied in his customer service and work he did for us. Thank you so much, you guys will be our plumbers going forward !

Ryan B.

The whole team here was amazing. Heather in the office worked really hard to help us out with all the insurance details. Ray was an amazing technician. He was very professional and kept us informed throughout the whole process. Redoing all the piping underneath our house wasn't really in our plans but they were there for us throughout the entire process. They had really competitive pricing as well. I'm glad we were able to find such an honest company. I would definitely use these guys again. They're just good people.

Mike U.

One of the best plumbing experiences ever. Called them up and they were able to get a plumber out immediately. Zack was a very nice guy and total professional. The old faucet had some issues and Zack had all the right tools to remove it and install a great new Faucet. I highly recommend you call these guys first. I will not work with anyone except Zack from now on

Mr C.

We had an emergency bathroom pipe bust !!! Not only were they fast to come out and shut water off before any water damage but Mike G. was awesome and knowledgeable about the problem and solution. My leak was fixed in no time thanks to their fast response and great representation by Mike G !!! Thanks guys you are highly recommend !!!

Jisun D.

Oh.my.god the response of this company is something out of this world!
We reached out to Emergency Master Plumbing by sheer luck because everyone else was fully booked and not willing to come out to North Glendale.
They sent a technician named Mike in less than an hour when my laundromat was flooding.
He diagnosed the issue in less than 30 min, tested and confirmed the fix, all in less than an hour.
Very professional, courteous and understanding of customer!
His pricing is unbeatable in the valley, also family owned business so they will take care of you unlike the big franchises!

We finally found a plumber we could trust to call for any future issues!

Thank you Mike, and EMP!

Kristina K.

Said they were coming out to fix my bath spout but never showed. Gave a 2 hour time frame yet nothing not even a call to keep me posted. Lack in communication so canceled.

Linda W.

I hired Emergency Master Plumbing LLC back in January of 2021, I had a leak that I needed fix. They came out and fixed it which I was very happy with. However, during this time their worker went under my house (I have a manufactured home) and found an EXTRA pipe laying on the ground. Now as plumbers you would think they would look around to see where it came from or maybe turn on all the faucets to make sure nothing leak. NO, they took the pipe and threw it away, I asked them where did the pipe come from and they said it was extra. Well, they know their job, so I trusted them. Well, that was a BIG mistake. Well, come to find out I had a company come out on XXXX and resettle my house and they found another leak in the back bathroom and a missing pipe from my kitchen sink. Wow now we know where the pipe came from. I called Emergency Master Plumbing LLC and they came out and assess the issue. The first guy came out and told me there were spiders under my house which I just bombed the Sunday before they were called, and he would not go under. I just had a crew crawling all around check under my house and no one said anything about spiders. Well, I bombed and sprayed again, and they sent out a second guy, he went all the way to the back and fixed the bathroom leak. Great I was glad, however when it came to the kitchen he would not go because of the water on the ground and muck as they said. I called a company out, but they will not clean anything until the plumbing problem is fixed because they can not warranty the job. I understood, I called Heather and Austin the owners several times about this issue and they either not answer, or they will call be back. A week letter will no running water in my kitchen I called another plumbing company. They came out and had NO problem going on the under and fixing my pipe. Comes to find out the pipe they took and threw away was the pipe that came off the kitchen sink. And the connections to the pipe were cracked like someone knocked it off. Emergency Master Plumbing LLC were they only one that went under my trailer, so they had to be the one who knocked it off. I understand that thing happen but for 8 months I had no pipe on my kitchen sink, which was the pipe they threw away, that is why I had so much water down under my house which caused humidity and some of my floors lifting in area. ONLY IF THEY DID THEIR JOB AND LOOKED TO SEE WHERE THAT PIPE WENT OR FIXED THEIR MISTAKE, I WOULD NOT HAVE THIS PROBLEM. I have called them and let messages to see if they would help me pay for the piping work since they broke it and took the pipe. I got no answer it cost me 1100 to get a new pipe (the pipe they too) and the work done. If they would have finished the job they would have see or maybe they did the missing pipe they took. We even joked about it that maybe that the pipe they took. So, I am thinking they saw the pipe missing and they knew I knew they took the pipe and threw it away even Heather laughed about it in front of her husband Austin. I don't think I should have to pay for the piping since they were the one that took it. I would never used them again because whether you broke it or saw the mistake you done leave someone without water for week while you jerk them around. It was very unprofessional and rude to think they can treat people like that. I am not asking for the clean up money but the plumbing I paid for.

Mari Ann B.

Wonderful service! Came home from vacation to water on the floor as the washer hose was leaking. Needed to do laundry for a quick turnaround trip the next morning. Austin was able to come out that night and fixed it in a matter of minutes. Thank you so much for making this easy.

Tim A.

My toilet would not flush so I called these people to come inspect my toilet and give me a quote to repair the problem. My toilet has a flushmate water saving fish control. The label is clearly visible. The plumber took a glance and said he would need to contact his manager since it was a wall mount toilet. Upon return he told me they no longer make this flush control snd they would have to make major modifications to fix my toilet estimated at $2500! I told him I would think about his quote. I was shocked at there quote! I did a search on the internet and found that Home Depot sell the rebuild kit and cartridge for my exact model for $60. I cannot recommend these people and suggest you don't either!