Emerald Plumbing

Erica J.

TERRIBLE experience with the office manager of Emerald Plumbing. She was interrupting, wouldn't listen at all, didn't find out the situation of her team who had to come back to fix something on the job, talked to us in a very disrespectful tone, and blatantly blamed us. I liked the company's work until they gave us an inaccurate estimate and tried to charge us almost double the price. They don't do written estimates so you have no way to verify your quote is correct. That was the most hurtful experience I've ever had on the phone with a customer service agent. She did not seek to understand or do anything to rectify the situation. I highly discourage people from trusting this company after this experience.

Ruben R.

First off, no one already likes calling a plumber to help with a situation. When it came to getting real support these guys were the best. They treated my problem like it was at their house and were able to get the work done fast and at a reasonable cost.

Jen S.

Came out when they were supposed to for several small projects and did a nice job. Felt like we got what we needed without being ripped off

Precious H.

Stay away from this old, grumpy, and rude woman Myrna. She is rude, unprofessional, and arrogant. I don't know how he sleeps at night. This company doesn't warranty their job. Extremely overpriced. Just stay away.

A L.

Inadequate customer service. Had to call several times to get tech to give repair information and several calls to the office for pricing and invoices sent for work performed. The company is only concerned about getting payment and lacks communication. Very disappointed since we were a returning customer after spending over 10k on another property. Will not have my realtor recommend this company again.

Paul G.

Totally broke an exposed PVC pipe main water line to my house. Called Emerald who had helped me before with a similar problem. Shawn did a great job, fixed our issue, and improved the cosmetic fix of the original fix. Highly recommended!!

Carol P.

It took us a long time to get tiles to fit the space and when we finally did emerald had their tile man out the next day. Not what we wanted but we had to make due with what we could find.

William A.

Fast efficient but billed for overtime rates at $290 for work done before 5 pm.... $290 quoted overtime rate turned into $320 charge adding $30 for snake fee. As if this was an extra piece of equipment required for the drain cleanout job quoted job and added $40 trip fee again as if getting here was not a part of the fee. As a consequence I cannot recommend them as BILLING PRACTICES ARE DECEPTIVE... and I am an Architect and developer. No complaint about plumber or his work just billing. I hate misrepresentation in fees for services. William Azzalino, AIA

Orlando R.

Excellent! Professional, Friendly, Tidy! Emerald Plumbing installed all the new plumbing in my house and also my new water heater. They were prompt and called an hour early to confirm they were on their way. The team was friendly and professional. They covered the areas where they would be working on and cleaned up after they were done. Very professional, they inspected every nook and cranny and communicated efficiently. The day after an inspector came to check on the work they had done and said we had gone with a great company!

Mike G.

Recently, we decided to have our plumbing replaced. We saw Emerald at a neighbors house and asked or them to look at ours and give us a quote. 2 days later, we were given a very competitive quote for the work. We got on the schedule to have the work done in about a week. The crew, Ryan, Ramos, and Michael, came in and went right to work. They were pleasant & were very professional. They appeared to genuinely enjoy their job!!! The job took half the time we anticipated, and they cleaned up after they were done. A few days later, the drywall folks came in and handled the drywall in the same manner. I have never had what I would consider a good experience with contractors. Emerald changed that with a GREAT experience. I not only would recommend them, I will!!