Emerald Plumbing

Nancy W.

Worst service ever! Called at 8am have them all my info, they told me cost estimates etc. and gave me a window noon to 5pm. They told me he would call 30 minutes out and I failed to answer phone they would not come. I carried my phone everywhere all day! It got to 4 I thought I would check and make sure they were coming and I got """"we have no record of you in our system"""" SERIOUSLY?!?! I must have sounded upset cuz I was told I don't need to raise my voice and then they told they would check one more time and they came back and simply said nope we have no record? No apology mind you...I told them they must have enough customers and don't need this one.. called Ferran!

Shannon S.

We had our home re-piped after it was brought to our attention that we had the undesirable pipes from the 90s. We obtained three quotes, and decided to go with Emerald Plumbing based on their competitive estimate, prompt service and professionalism. We were definitely NOT disappointed! From phone calls and customer service through the finished product, they exceeded expectations all around. Our crew chief Richie kept us informed throughout the entire process, and the crew worked very well together. Highly recommend- on time, on budget, professional, and quality work. Thank you!

A S.

Awful. Had them do a really-plumb and they never came got the final inspection done. I had to do it in my own. Called again for a problem they found with the clean out. No show and no call for the appointment, even though they said they did. Office staff were no help and not engaging at all. Asked for my invoice to be emailed to me and they said it would take 24 hrs. Why? So disappointing. Always looking for help with my rental properties and they definitely weren't help Go to close on the sale of my rental house they did the work on and they never closed the permit from 2 years ago and it delayed my closing. Also just checked my credit card charges and they charged me $500 more than my paid invoice shows. This has been a nightmare to deal with them and I'm shocked they are still in business

Orlando girl R.

Late Sunday night, I had a flood in my bathroom which seeped into the bedroom and through the garage wall. The answering service was VERY polite and empathetic. Frank called me back within an hour, triaged the issue based on what I told him and when I asked him to come out, he advised several times about the $285 charge, I repeated that I was OK with it. (I'm guessing he's dealt with a few customers who may have denied knowing about the charge. No worries... I definitely needed help.) After showing up 45 minutes later, Frank was courteous and knowledgeable. Then, he went outside and climbed on top of the roof to work through the vent. Keep in mind, when I've called plumbers over the last 10 years, they would go on the roof as a last resort citing, """"If it comes back, then we'll go through the roof vent."""" This means, I was VERY pleasantly surprised that he did this without hesitation AND remember... this was in the dark on a Sunday night. I definitely would use this company again. Thanks Frank and Emerald!

Rick G.

May 8, 2019. After calling Emerald regarding, what we thought a small leak, we discover we have multiple leaks because of the old gray pipes...long story short; Jeff quickly remedied the leak issue. His professional, knowledgable and thorough explanation of the current and future problems with the pipes convinced us to schedule the long overdue re-pipe. Jeff provided us an immediate and very reasonable price quote with a target date of May 24, 2019. The morning of the 24th the crew arrived at the scheduled time. These gentlemen were all courteous and professional. It was obvious from the start that they were a team and each knew exactly what was to be done. After a very brief walk through the team supervisor (Chad C.) quickly assigned individual tasks and then he began explaining their game plan to us. Chad was very informative, patient and open to questions. At no time did we have any concern or anxiety regarding the work that ensued. Work began promptly at 9:00am (as promised) and a little over six hours later, the team are busy gathering up their equipment, vacuuming floors and wiping cabinet and appliances off (impressive!). One thing I noticed, and must mention, was something that stood out and clearly demonstrated their level of professionalism. When one guy finished his task, he didn't hesitate to ask another if they needed help and jumped right in if they said yes. At completion, Chad walked us through what had been done plumbing wise, and what to expect when the drywall crew arrives the following Tuesday. Mr. Liam should be very proud of what he has created and how he has instilled his technicians with a positive work ethos which ultimately carries over into the field as individual professionalism, pride and quality of work. Kudos!

Tetiana G.

They came out to fix the leak from the bathroom to the garage. It wasn't possible because the leak was related to age of the shower glass and the worn out grout in between of the tiles. However, they replaced the old shower cartridge and charged $295.49 (2* 95 service call, trip charge of $30 and materials $75.49). When I called for an update I was told the invoice and the report was sent out. I requested to resend it twice and didn't get it until today. I called a different plumbing company to get another opinion about the leak. When they came out today, it turned out that the cartridge was installed upside down (which doesn't have anything to do with the leak of course but still was surprising to say the least). So I called them back and made them aware of it and the representative told me that the person who installed had years of experience. The customer service representative was impatient, defensive and made rude remarks. I would never recommend this company to anyone! Incompetent customer service and lack of professional skills!

Betsy B.

I called in the morning because I had water coming out from underneath my kitchen sink. Dave the tech came by at 3 the same day and in under an hour it was repaired. The price was as quoted, and Dave was pleasant and professional. I will definitely call them again when I need a plumber!

Shevlin P.

I have used Emerald for all my plumbing needs since 2014. From a leak in the pipe to re-plumbing my entire home (replacing copper pipes from 1942) to switching from electric to gas, to relocating my W/D. The same friendly, highly-skilled employees ~ Hugh and Richie and the back-office team ~ Myrna and Alex have been around from the beginning and they all go above and beyond to help me immediately. I trust them to work in my home whether I am there or not and trust them with my dog, whom they treat so well. I highly recommend them for all plumbing needs.

Bruce S.

Upon discovering that our house in Orlando had polybutylene pipes and the inherent problems facing them as they age and the fact that many insurance companies won't even insure a house with polybutylene pipes, I did the required research and settled on Emerald Plumbing to perform the whole house re-piping. It is a fascinating process to watch as they showed up with a team of 5 or 6 guys and completely re-piped the house in 1 day! Their team of workers worked very well together. They disconnect the original piping and then run everything through the rafters/trusses of the house. Obviously, they remove large sections of drywall in order to bring the pipes down from above and connect to the different faucets, toilets, etc. They also use 1/4 turn shut off valves which are wonderful. I will say that you need to """"hover"""" because I feel like they did try to do some shortcuts. The main one I'm thinking of is when we had them install the plumbing for a pot filler and instead of solidly securing the pipe against a 2x4 secured between the two studs, the worker fastened it to one stud and then tried to secure it with a metal plate. Now, knowing this is all going to be between walls and having a little weight to it, I simply did not feel comfortable with that setup. I asked the guy in charge about it and he had him correctly install it. That's great but, at this price and with their reputation, they shouldn't be taking any shortcuts. So, anyway, they completed the re-piping in 1 day and did a pressure test, which they called me out to witness. Yes, it did, indeed, hold pressure. They left and the next day, their drywall guys came in and and """"refinished"""" all the drywall repairs. They don't do any painting BUT they put the drywall back together and match the finished texture so, once it's painted, you don't even know it's been cut. They finished all that work within a day so the entire house re-piping took a total of 2 days. WELL, EXCEPT for a problem! About 6 days later, my wife went into a part of the house which we don't typically use and found the ceiling soaked, the wall of the bathroom soaked, and water on the floor! We called Emerald and a worker came out and, yes, there was a """"bad crimp"""" in one of the lines and it had been leaking for 5 or 6 or 7 days before my wife realized it. They repaired that leaky crimp Now, Emerald didn't hesitate and called a water damage company who came out and tore apart that bathroom and the hallway because they found mold from the leak. That meant that they had to mitigate that mold, bringing in fans and taping off the hallway for a week or so. It took the water damage repair folks almost 2 weeks to complete their work so the total job, for us, was about 3 weeks of headaches. I guess I was most disappointed in the fact that the owner of Emerald never visited or called and said """"sorry"""". It would have gone a long way since it disrupted our lives for WAY more than 2 days. Now, Emerald paid for all the repairs so I have no complaint there. Overall, their work was good BUT don't just believe that all will be well and not check things closely for a couple of weeks after the work is completed. Had my wife seen this problem sooner, the hassle would have been much less. I gave 4 stars because, overall, I think they did very good work and they worked together seamlessly but I can't give 5 starts because of the """"shortcuts"""" and leaking crimp we experienced. Two other people used them in our neighborhood without any problem whatsoever so I know this is an anomaly but I still feel I need to let potential customers know our experience.

Linda A.

I am a Hispanic female and I live with my husband; an older white male and our dog in the kirkman and conroy area and late last year our landlord called this company to come and replace copper pipes that were leaking in our home. Three young white males and one older white male with Irish accents showed up to do the work. My husband let them in and after speaking with them, he went in his office to work and I went in our bedroom to take a nap. Within mins of these guys being in our home they were so triggered by my presence and must've thought I was sleeping because every couple of mins they would walk past the bedroom door which was close to their work site and would make racial slurs/racial comments. A cpl of singles on our coffee table went missing as well. Not only are they bigots, they are thieves as well. Do not let these thugs into your homes.