Emerald Plumbing

Jessie G.

Great job and good customer service. Frank did my repair this morning, he was friendly and knowledgeable. When I made my appointment I was told they would arrive from 9-9:30, Frank called in the morning and advised of his arrival time. He was right within schedule. The repair was done within a reasonable time. I feel companies that charge per hour tend to prolong repairs on purpose to charge more and I didn't get that feeling with Emerald. This is the second time I use them and each time job has been done well. I would recommend them to a friend.

D S.

Called on a Saturday morning for a clogged main drain. Frank was there within 3 hours and fixed it. He was courteous, efficient, explained everything, and cleaned up after himself. The charge was ~$200 for an hour of work, but so it goes.

Bethany K.

Waited at home for 4 hour window, and missed (because I have 3 small children which I was tending to) the 30 min warning """"courtesy"""" call. I tried to call back minutes later and they had already re routed the technician. 4 hours of my day wasted because of a 10 second window when the call was made. It was never communicated at the time appt was made that it would be cancelled if courtesy call wasn't answered. Very disappointed. It's a shame that trades like this take such advantage of your time and money.......

Adora B.

I gave two stars because if I wasn't busy with a scheduled day I would have been stoked the guy was early. And maybe it's not his fault Mirna has an attitude I scheduled an appointment a week ahead, they said I'd get a call 30 mins before, the guy shows up at least 15 mins early (appt is at 9 and I get home at 845) and at 915 I call to find out where he is. The lady answering the phone, Mirna(?), is defensive easily. She says he called me and no lights were on in my house and he left. I told her I was home at 9 with no call, she repeats herself in an annoyed tone that makes me just say goodbye, I'll get someone else. She calls back in a voicemail starting with, """"what I was going to say before you hung up is we can get you in later."""" If you show up early and I'm not here, that's great being early but I booked my whole day so leaving because youre early and then cutting me off before I can tell you that is rude. He could have been even earlier, who knows, but I was here 15 mins before the appointment. Also, Harvey's plumbing charges $95 the first hour and they charge $125 an hour and Harvey has just as good reviews. I would like to have my plumbing fixed today but not a fan of how their customer service is. Maybe they overbooked and were trying to get one in early to make it all happen but now I'm waiting a week for Harvey to come out with a leaky toilet because Mirna's attitude blows and I ain't helping pay that tone of voice.

V Z.

UPDATE: After calling them several times they got my credit of $116.00. Since I thought they reneged on the credit, then I contacted the credit card company and I let that reach its conclusion. They gave me more credit. Why? I was billed for 3 hours of work NOT performed. They need to explain the flat fee better because they made it sound like if they were done in an hour then that was it. These are shady billing practices and myrna confuses people on purpose. This is not good. You can do better!

Michelle S.

We had a shower leak and they came within a couple hours of my calling. Ken was very knowledgable and fixed it in like 30 minutes. Great service!

Jessie P.

Had a window of 12-4pm to wait for service. At 3:30 I called to see if someone would be out still within my window. AFTER 4pm I got a call back telling me that they were running behind and would be out after 5:00 now. I find this very disrespectful of my time. Someone could have called earlier to at least give me a warning of a delay. Delays happen- but communicate. That's all it would have taken. When I called to let receptionist know, very nicely, that I no longer wanted their service because of this- she could not have cared less. I'd rather support a company that respects my time and values my business.

Jen R.

I am writing this review on behalf of my parents, per their request! My parents had a broken spigot that forced them to have to turn off the water to the house. Emerald Plumbing was quick to the rescue and promptly fixed the problem at a fair price. Friendly and fast service. We really appreciated it!

Beth D.

After looking at some of the other reviews I feel better. The office staff made me question my sanity. I used EP for several jobs recently and was happy until the last job. a mishap in scheduling left me hanging. When I called to get it corrected I was told it was my fault. The office staff is rude, confrontation. I got conflicting stories when I tried to figure out who I had scheduled my service with. One time I was told there were only 3 people in the office and another time there are only 2. And I was told they never make mistakes. Asked to speak with the owner. Never called. Have since gotten a estimate from another plumber. Guess what the work they did previously is wrong and has to be corrected.

Mark A.

Did thousands of dollars in plumbing with multiple jobs. Was disappointed when I had a problem. The front desk person really forced me to quit my service over a new garbage disposal that was defective and wanted to charge me $120 to come out and fix it. Got a lot of back talk for lady in office. Seems that when something goes wrong you are not right and must pay. Don't recommend and moving on