Emerald Bay Plumbing

Mike A.

We have had terrible experience with plumbers in the area until we found Emerald Bay Plumbing. We replaced our countertops and our contractor recommended Emerald Bay. They were responsive and the cleanliness and quality of their work was excellent. Appointments were confirmed at time of booking and the day prior to arrival. Chuck did a terrific job and meticulously cleaned every work area. Highly recommend.

Randa A.

Very friendly on the phone when I made an appointment, showed up on time and notified me before they came. The plumber John did great work and was friendly... Also friendly with my dog which made my dogs day! LOL They are a bit pricey, but just to get something done in Destin is enough said. I will use them again but maybe get a scope of work and quote up front.

Tanya A.

I was bummed I had to wait 2 days to get an appointment, but they're so busy because they're so good! I'm very happy with their service. The communication was great with the office and the worker who came out. I had a leak in my backyard and it took less than 2 hours to fix. There weren't any price surprises and no messes left behind. I will definitely use this company for any future plumbing issues.

Rhana M.

Good business. They got somebody out pretty quick to deal with our problem and the technician really knew his stuff. Lacking one star because I thought hourly labor rate was a bit high. But you probably get what you pay for.

John K.

The company moved quickly to quote a fairly extensive job to change out plumbing in my house. Work was completed on time and the staff was friendly. A few leaks occurred which damaged some dry wall after the install. However, the owner personally emailed me and agreed to pay for damages that were a result of their work and was very professional in negotiation. I would definitely do business with them again.

L L.

Had them out and ran into an issue. Wish I would have reached out sooner, Jack didn't waste anytime getting in touch, they could have easily tried to blame me or just ignored me, I wasn't the kindest. Sorry I assumed you're like everyone else out for themselves. It's been a crazy year for us all. But when things come up you wanna be dealing w people that take accountability. Those people are rare especially these days. Again, Thank you!!!

Diane C.

Service tech Doug called before 7 AM requesting photos of the two toilets so he could pickup the parts and have them installed when he arrived. He only changed out the two flappers which anyone could do inn5 minutes. He didn't replace the main water valves units and after he left we noticed it was bubbling and making weird noises. It took forever to refill the bowl. Today we were unable to agree on a time for another tech to come out. The service scheduler (April) was very rude and arrogant to my 77 year old wife and grandmother. She was yelling over the phone and my wife asked her to just tone it down a little. SHE SAID GET SOME OTHER COMPANY AND HUNG UP ON MY WIFE! We just do the work ourselves I guess now.

Tony H.

I used Emerald Bay Plumbing to replace our old kitching pipes during our kitchen remodel, install our sink/disposal and fix a broken toilet. They were always on time, quick to respond to emails/phone calls and very professional. They did excellent work in my opionion too. They had to work with my A/C company in order to run the pipes under the house without interfering with the down draft tubing and did so with no issues or complaints. The only reason why I am giving four stars is because they were not going to install a Studdard vent at my sink after replacing some piping and discontinuing the old pipes. I had another contractor point it out to me but Emerald Bay said that they werent planning on installing one. I then spoke with the inspector who confirmed that I had to have one in order to pass final inspection. After I told my plumber, Emerald Bay Plumbing installed one without a problem but I just think they should have known that before inspections. Overall though, I would definitely use them again.

Julio H.

Wow I needed help with a toilet valve for insurance purposes and Joey came out and helped so efficiently that I was in awe. He also pointed out some items other people fix that could be improved upon.. from now on I'm calling Emerald Bay Plumbing!

Kristeen C.

I called Emerald Bay after a relative stying in our vacation home had a plumbing problem (badly backed up sink) and was told by a different company that the problem was going to require opening the walls. We called Emerald Bay and they came out the next day,. I was expecting a similar diagnosis along with a huge bill. The problem was resolved in 20 minutes with no fuss and a very reasonable charge. They'll stay on my list of who to call!