Elmer's Home Services

HAydee G.

Very reponsive and great customer service. I received multiple calls letting me know of the statis from their office.

Ryan S.

Don't count on this company in case of an emergency. They will only cancel your booked appointment for people that get their service plan. I booked them to come out due to a heating outage as a result of the recent 17 degree weather. They said they would be able to come out first thing the next morning. I get a call the next morning saying that they would have to push the appointment to the following Tuesday. They gave an excuse that their call volume has increased. This makes no sense because an increase in call volume today has nothing to do with an appointment that I booked yesterday. The only logical explanation is that if you don't purchase their service plan, you are just pushed aside for people that do, despite having an appointment. I won't be purchasing any service plans with Elmers or using their services again.

N R.

This is an update on my previous posting. Here I provide more specific numbers to help people reconsider hiring this company. By the way, I'm a real costumer (invoice no. 580304247). Here is the break down cost on parts as researched online (the company never provided the actual parts breakdown even after requesting it five times); water heater-$510+tax, ball valve-$33+tax, vacuum breaker-$51+tax, thermal expansion tank-$42+tax, flex lines-$18+tax, 90 degree brass elbows-$23+tax, four-way brass connector-$44+tax, 6" brass nipple fitting-$30+tax. The total in parts would be $751+tax (it would be less given that the company probably has a contractor's discount with many stores). I was charged $4,729-$300 mil disc = $4,429. That means I got charged $3,678 in labor!!! Total labor time was approximately two hours. This meets the definition of robbery without a weapon! I'll say it again; don't get ripped off by this company. Keep on searching for a more reasonable alternative.

Ps. They didn't even put a water leakage preventive pan on the bottom of the water heater.

Bernice N.

This business is exceptional when it comes to work and customer service. The manager Jacob and the technician Franco was amazing! They handle our issues with respect and situation with care. While all the other competition offer a higher price and didn't have time to hear me out, this two individuals really attend to my needs and look into things that I didn't even mention. They went beyond for me and my family. They were book, but put my family first and put us in the schedule. The temperature outside was 38 degree, and our family was a concern for them. They even call ahead to review what was the issue before the technician get here. While all others were concerned about money, they were concerned about my family. Thank you so much for the amazing job and the respect and love you show to our family! We will not forget!
Thank you so much! May the Almighty God continue to bless your business!

Vanessa A.

If I could give this company zero stars I would . They are rude and cancelled on me 3 days in a row stating that there were more important calls and they couldn't guarantee that they would ever be able to come out.

Horrible customer service who just passed around the phone call when I wanted to voice my frustration.

The commercials that say "doing the rebates right because it's the right thing to do " is a JOKE !

Diane T.

A couple of years ago my a/c went out and it was clear I needed a new unit. I called around and Elmers was the first and ultimately the only company that returned my call for assistance. They replaced the unit and have always been available when I asked for them to do any maintenance.
Today, Hector came out to do routine maintenance and he was efficient and polite and advised me of any additional issues that need to be addressed.

R S.

I scheduled a tune up for two of my rental propertie. nothing wrong, just wanted to get preventative maintenance done while they were vacant. bc they were running Elmer's scheduled them 3 weeks out, understandable. Day of, on both properties I got a call they had to be rescheduled for another day, twice. the second reschedule I said don't even bother. that's 4Xs this company couldn't get their schedule together. On time, umm no!

Tony G.

Current unit has been working great for years with few issues, all I requested was a check up and to clean the condenser coils to improve the airflow. They were more focused on trying to sell me on getting new equipment than on my orig request to service my existing unit which still works great. The tech said he didn't recommend cleaning the coils instead wants a "senior tech" to come out to sell me a new AC. When the tech finished up he put the plastic mesh filter cover under the filter instead of over it, causing the filter to bend upward with the airflow - increasing the accumulation on the coils and likely more urgent need for service calls if I hadnt gone back and checked it (intentional? He said he has been a tech for 5 years). Also noticed more bent fins on the outside unit. The $59.95 service charge was well spent to know I should look elsewhere


9/12/22 Update to the cut/paste response from GM - No. after looking at all the many other terrible reviews for this company I do not trust they have customers' interests in mind. will need to find another AC company to go back and check that nothing else was messed up during the visit.

Rodolfo G.

Called for service for outside condenser stopped working. Of course holliday weekend service is extra. After 2 capacitors and 2 surge protectors later with just a visual of the inside unit with nothing but complaints the bill was $2,078.78. I will never call them again for any service and told every friend never to use there service

Amy S.

This company is GARBAGE lead by a GARBAGE human being. I wish there were a way to give negative stars. This is a very long story, but Yelp won't let me post-it in its entirety. So, short version. They LIED to us, GASLIT us and WILLINGLY AND KNOWINGLY left us without hot water FOR 6 (S I X) months. I am a disabled Veteran and they found every way possible to to screw us over for 6 months. Avoid this company LIKE THE PLAGUE!!! At the end of it all they left me with appliance PTSD, exacerbated back problems, and a burning ulcer. I spent 4 months being screwed around by them, having them attempt to make us pay for warranty work that they didn't do, missed a total of 2 weeks of work (over the course of the 6 months) waiting for techs that only called to say that they wouldn't be there 4 times out of that 2 weeks. I'm not perfect, but I DID hold it together & only went off on them 1 time in the first 4 months and only 2 times. more in the last 2 months. They sent out techs who ACTUALLY SAID "Yeah, they only send us to the difficult customers". That's a direct quote. Apparently, I was difficult because I wanted them to do their job & get our hot water back?!? We spent 6 months schlepping pot after pot of lukewarm water from the kitchen to the bathroom just to take a little wipedown "bath". My child had to go to school feeling nasty more often than not because friends and family can only allow us to bathe at their place so many times. They made us pay for an electrician to prove that the problem wasn't electrical, only to whine about the fact that it wasn't electrical and I had to miss YET ANOTHER day of work so they could send their own electrician (because they didn't believe the the PHYSICAL PROOF I SENT THEM) Who agreed wholeheartedly with the electrician THEY MADE.ME PAY FOR AND REFUSED TO REIMBURSE FOR). This jerk is CHEAP!!! His ridiculous commercials make me physically ill.