Elmer's Home Services

Tammy K.

Worst A/C company, they send out technicians that can't support your issues. Almost a week without normal A/C. Asked GM to contact me twice; no response. I bet their family is not without A/C.

Nancy J.

Communication was great. Lupe, the technician, was very proffessional and kept me informed every step of the way. I own to homes and I am a loyal Elmers customer.

Nicole N.

Update on Elmer's and our ac. The field supervisor and senior tech came over on Tuesday and did a full evaluation. They were very kind, informative and spoke on video-chat with my dad. They stand by the sizing of our unit and say it's just very dirty. It is very dirty, but we respectfully disagree with the unit sizing. They said since the thermostat was holding at 74 and it was 99 outside, that the unit was working. I tried to tell them once the 5 o'clock hour heat rolled it wouldn't hold lower than 76. Elmer's says as long as it's 75 or below during the 99 degree temp, that's their standard. Again, respectfully disagree, I doubt their own houses are set at 75.
Spouse and i are working on cleaning parts we can, with the amazing help of my dad! We cleared the drain line, cleaned the condenser and the vents inside. Still have to do the blower wheel, then get someone out for the duct cleaning and replace the plenum. Unfortunately for Elmer's, They won't be getting any more money from me. I disagree with their standards, and we will eventually have to upgrade our unit. Every time it's hot in my house, I feel very angry at them and this situation. If you expect your house to be under 75, do not call them.

After years of my ac NOT cooling properly after its install in 2016( it wont get below 75/76 on hot days) we finally deduced that the incorrect size for the sq footage of my house was installed. At 1991 sq ft, we should have at least a 3.5 ton ac, yet we were given a 3 ton because we didn't know to ask and TRUSTED they would do the RIGHT thing. The technician sat at my kitchen table, spoke to my HVAC tech father who lives out of state, and assured him we would be taken care of like his own daughter and son. Not once was the type/ size/ brand of ac discussed, they said ours was broken and needed to be replaced and we went with it. Only now do we realize we were duped, and as two disabled veterans, one being a combat veteran, I find this infuriating!
Additionally, shortly after the install, we needed them out to clear a drain pipe, and paid the $59 service fee. But wait, apparently we were part of the 5 *1*1 club so we were NOT supposed to pay service fees for 1 whole year. Once I realized this I called multiple times to get a refund, to be told sorry, we changed systems, we will look into it but it was never resolved and I gave up.
Recently the ac stopped working after a bad hail/lightning storm so I called them hoping something might still be under warranty. Unfortunately we came down with covid but the technician wasn't worried and still came to inspect. He spent 4 hours inspecting, taking pictures of all the issues, and recommended repairs ranging from $1k to over 6k! Having foggy covid brain, i wanted him to give me the photos and info so we could think about it all, but he wouldn't give me anything, hard copy or digital. How do I even know the pics he took were of my own system if he wouldn't share them??
Let's also not forget that after the installation, it was YEARS before they started contacting me for regular maintenance. And as a first time home buyer, we didn't realize that they should have been out at least annually after the install for routine maintenance!
My dad helped me call today (6/16/23) and spoke with the dispatch manager named Andre, he is sending a senior tech and/or field manager on Tuesday (6/20/23) I don't know what will come of this, we shall see. Giving two stars for now since Andre was very understanding today and took note of all of my concerns, otherwise it would be 1 star because I feel so taken advantage of.

Dan C.

I had high hopes for this company. My central AC unit was working great, just struggling to keep up when the temp got above 95. It would climb a few degrees from the 76deg setting to around 80 and then come back down in the evening. The tech that came didn't check anything on the system, I opened the attic he just peaked his head up there and didn't check anything. He put his equipment on the condensing unit, then went back to his company car were he sat for over an hour. He came back with recommend fixes ranging from $650 -$4,000. I had him charge the system. He left and the AC never was able to get to the 76 I keep it set at. Went to sleep and woke up in a sweat. The condensing unit froze over. They tried to send the same tech out the next day after I had requested a different tech. My system is still not working but have called a different AC company.
- So Dissapointed

The other company Felix air Services was able to come out same day and fixed my AC. I showed him the picture I took of the reading from Elmers tech equipment after charging my system. He said what I suspected, the system was overcharged by a lot. The extra coolant was recovered and I couldn't be more pleased with Felix Air's service.

R J.

Good company to grow and advance my skills in the industry. Great place for growth. Blessings on blessings

Aj X.

2 Stars for showing up at the time they said between 9:30-10am. Polite and then the rudeness starts when I'm told I need a new unite outside right away without even doing any kind of testing. I asked just to check unit and what it may need just to get it to run. He did check the system and still tells me I need a completely new system. Ok how much? Boom estimate was at $9000.00. Or out of three options which were still in the thousands lowest was 4-5 thousand. I declined the offers. Says I can finance it. I'm game lets see what banks they use well not very good ones Ally and goodleap. Ally is ok I guess but Goodleap is terrible they are involved with companies that declared bankruptcy and are being sued. My credit isn't bad just thin cause of recent truck purchase and new line of credit plus hard pulls. So I get declined from both. My wife did hers she has no credit, right away approved for 25k from Goodleap the 9,000 we need would be over $280 a month for 16 years! Someone with no credit should not be given that much. We declined as well of course. After that he asks "well how much do you have in savings?" What the ever lasting hell? Who asks that from people you don't know? He then talks to a manager who doesn't get why I don't take the loan. Who would if you knew financial stuff like this. When no deal was made he became offended and just took off saying very child like remarks like "oh you know everything about credit and finance" while guy(Lorenzo) is on the phone and "you gonna let your wife suffer the heat?" And the best remark when he was leaving "I work to hard to live in heat!" He left so quick he forgot his tool bag I had to call the company and let them know. He came back for the bag. Be very careful with the financing with them. Found another company and they gave a much lower estimate with in house financing at low low apr with well know bank. Shop around folks.

Susan A.

Called to have A/C checked since it wasn't cooling. Let them know it was under warranty. Was told the tech would call to set up an appt for the next morning for a free diagnostic. That didn't happen. In fact, I wasn't contacted until the next afternoon, but I missed the call. When I returned the call, the dispatcher couldn't reach the tech and assured me he would call me back. A different person called me back later and they were not the tech, they were more of a sales person who asked the same questions I answered when I first called. Only this time apparently when you have a unit that's only 5 yrs old, they want to do a complete top to bottom look at everything including the ducts in the attic. I stopped him and asked if I'm supposed to pay for all that. He then told me it's all covered under their $59.99 service call fee that I was told about. Of course I was never told that and of course a fairly new unit doesn't need all that invasive colonoscopy-like look. That's when I ended the call. I did have a reputable repair person come out today for free and all I need is a new thermostat.

Steven M.

Good honest company. Came out gave a quote before any work was done.
Look forward to the next.

HAydee G.

Very reponsive and great customer service. I received multiple calls letting me know of the statis from their office.

Ryan S.

Don't count on this company in case of an emergency. They will only cancel your booked appointment for people that get their service plan. I booked them to come out due to a heating outage as a result of the recent 17 degree weather. They said they would be able to come out first thing the next morning. I get a call the next morning saying that they would have to push the appointment to the following Tuesday. They gave an excuse that their call volume has increased. This makes no sense because an increase in call volume today has nothing to do with an appointment that I booked yesterday. The only logical explanation is that if you don't purchase their service plan, you are just pushed aside for people that do, despite having an appointment. I won't be purchasing any service plans with Elmers or using their services again.