Elmer's Home Services

Vanessa A.

If I could give this company zero stars I would . They are rude and cancelled on me 3 days in a row stating that there were more important calls and they couldn't guarantee that they would ever be able to come out.

Horrible customer service who just passed around the phone call when I wanted to voice my frustration.

The commercials that say "doing the rebates right because it's the right thing to do " is a JOKE !

Diane T.

A couple of years ago my a/c went out and it was clear I needed a new unit. I called around and Elmers was the first and ultimately the only company that returned my call for assistance. They replaced the unit and have always been available when I asked for them to do any maintenance.
Today, Hector came out to do routine maintenance and he was efficient and polite and advised me of any additional issues that need to be addressed.

R S.

I scheduled a tune up for two of my rental propertie. nothing wrong, just wanted to get preventative maintenance done while they were vacant. bc they were running Elmer's scheduled them 3 weeks out, understandable. Day of, on both properties I got a call they had to be rescheduled for another day, twice. the second reschedule I said don't even bother. that's 4Xs this company couldn't get their schedule together. On time, umm no!

Tony G.

Current unit has been working great for years with few issues, all I requested was a check up and to clean the condenser coils to improve the airflow. They were more focused on trying to sell me on getting new equipment than on my orig request to service my existing unit which still works great. The tech said he didn't recommend cleaning the coils instead wants a "senior tech" to come out to sell me a new AC. When the tech finished up he put the plastic mesh filter cover under the filter instead of over it, causing the filter to bend upward with the airflow - increasing the accumulation on the coils and likely more urgent need for service calls if I hadnt gone back and checked it (intentional? He said he has been a tech for 5 years). Also noticed more bent fins on the outside unit. The $59.95 service charge was well spent to know I should look elsewhere


9/12/22 Update to the cut/paste response from GM - No. after looking at all the many other terrible reviews for this company I do not trust they have customers' interests in mind. will need to find another AC company to go back and check that nothing else was messed up during the visit.

Rodolfo G.

Called for service for outside condenser stopped working. Of course holliday weekend service is extra. After 2 capacitors and 2 surge protectors later with just a visual of the inside unit with nothing but complaints the bill was $2,078.78. I will never call them again for any service and told every friend never to use there service

Amy S.

This company is GARBAGE lead by a GARBAGE human being. I wish there were a way to give negative stars. This is a very long story, but Yelp won't let me post-it in its entirety. So, short version. They LIED to us, GASLIT us and WILLINGLY AND KNOWINGLY left us without hot water FOR 6 (S I X) months. I am a disabled Veteran and they found every way possible to to screw us over for 6 months. Avoid this company LIKE THE PLAGUE!!! At the end of it all they left me with appliance PTSD, exacerbated back problems, and a burning ulcer. I spent 4 months being screwed around by them, having them attempt to make us pay for warranty work that they didn't do, missed a total of 2 weeks of work (over the course of the 6 months) waiting for techs that only called to say that they wouldn't be there 4 times out of that 2 weeks. I'm not perfect, but I DID hold it together & only went off on them 1 time in the first 4 months and only 2 times. more in the last 2 months. They sent out techs who ACTUALLY SAID "Yeah, they only send us to the difficult customers". That's a direct quote. Apparently, I was difficult because I wanted them to do their job & get our hot water back?!? We spent 6 months schlepping pot after pot of lukewarm water from the kitchen to the bathroom just to take a little wipedown "bath". My child had to go to school feeling nasty more often than not because friends and family can only allow us to bathe at their place so many times. They made us pay for an electrician to prove that the problem wasn't electrical, only to whine about the fact that it wasn't electrical and I had to miss YET ANOTHER day of work so they could send their own electrician (because they didn't believe the the PHYSICAL PROOF I SENT THEM) Who agreed wholeheartedly with the electrician THEY MADE.ME PAY FOR AND REFUSED TO REIMBURSE FOR). This jerk is CHEAP!!! His ridiculous commercials make me physically ill.

Samantha S.

Ofelias clean my home and I can tell you that I trusted them I did not have to tell them what was needed to do they came in here did exactly what I had paid for and then some my home looks amazing and on top of that everything go straight to DONATION for WOMEN and I couldn't be more proud to be able to pay somebody when I don't have the time to clean my own home based off of the hours that I worked. I will continue to use Service from this day going forward and I would hope that anybody that's in need of cleaning services would give Ofelia's a chance because 100% of the money made go straight to charity for WOMEN

Jane S.

Don't use them, they aren't honest. The are instructed to use certain nefarious tactics. First they will try to act chummy chummy to gain your trust. Then they will "inspect" your AC which involves damaging it in some way. Then they will gaslight you into hiring them. Beware!!

Margaret G.

I wish I had read these reviews before we scheduled their $59 special. Wanted to believe Elmers company was honest like he says on the TV ads. Elmer's does not care about helping customers and only offer overpriced repair services. Beware, this company uses unethical technicians and sales guys that use dishonest tactics. Use fear and manipulation to try and pressure you into paying for a whole new system. They went to my 80 year old parents to troubleshoot a fan noise on their working AC system for the $59 dollar special. They took lots of pictures of what they said were other serious issues that needed repair. Then a sales guy shows up and went on to explain all the company's background and lots of sales pitches of how great the company is and how honest they are etc... etc... taking soo long all the while we are sitting in a hot house because they had turned off the working system for the troubleshooting. I felt like we were being tortured with heat and all the BS this guy was saying. I asked them to turn on our system and they said they had not connected it back since it was having issues. I insisted if we were going to be forced to a long sales pitch. So they said they plugged back all connections. One technician went outside while one stayed with the sales guy. In the end when we did not pick their most expensive fixes of total AC replacement $36K , or to fixing the old system with all the issues they found $5K , they proceeded to have a bandaid fix for the original issue we called them for $540. My parents needed the AC fixed so they choose the band aid, only to be told the part had to be ordered and it would take 7 days. They also proceeded to strongly advise against us using the previous working system until they came back to fix the noisy blower fan. Shortly after they left my parents system completely stopped working. We strongly believe the guy who went outside did something to it to force my elderly parents to replace the whole system. We cancelled the repair that very night and made sure we reported them to our credit card to stop payment. We had to call another company in the morning and they were able to fix the noisy blower fan for under $250 within an hour and were able to get our air compressor back up. Elmers company is despicable!!

Nate G.

Do not use them. I have a brand new system from them and have had numerous visits to fix within the first two years. I always tell them what is wrong and they give me an excuse, and then after the 2nd or 3rd visit about the problem, they figure it out. All while the cost of visits are being charged to you. I make an appointment and they don't show up. Forget these guys.