Elkhorn Heating & Air Conditioning

Katrina L.

Elkhorn Heating, AC and Electric charged me $139 for an incorrect home visit that was clearly based on a miscommunication. I am very disappointed with them.

What happened:

I was referred to Elkhorn electric for an electrician by a neighbor, who gave me their number. I called (they use a call center that seems unfamiliar with the business) and requested an electrician to come investigate what could be causing an electric burning smell in our home. I mentioned that it seemed to happen after we raised the thermostat, so it might be associated with that. Apparently that caused her to refer the call someone from the Heating side of the company. Fuzzy, the technician, called me and I told him that the smell was definitely not dust being burnt by the furnace and we scheduled the soonest possible time for him to come by, which happened to be while I was out of the house but my husband was home. He was abrupt to the point of rudeness over the phone.

When I returned, I was shocked to discover that the ""electrician"" had only looked at our furnace, not other appliances that may have shorted out, declared it working and told my husband that he had been smelling dust. The guy had taken a payment of $139.

When I called back to request a visit by an actual electrician to deal with the electric burning smell, their response was terrible. Instead of trying to make things right, they argued that I had asked for an HVAC person, and said that they were going to find recordings of my original call to the call center in order to show me that I had asked for a heating specialist. Since my original call was going off of a phone number my neighbor provided, I DIDN'T EVEN KNOW that they were also an HVAC business.

Gabriel K.

Disappointing, rude, and unprofessional.

I was referred to Elkhorn by the Fujitsu website for room and area HVAC systems. Called on a Friday around 1pm. The woman answering the phone was curt and simply stated they don't service our area, Lafayette. I clarified our location is 22 miles from their office and asked who else we should call. They said, ""somebody else"" and hung up.

Yeah, like, no problem.? I'll definitely call somebody else.

I'll always call somebody else when the business communication skills are that of an Ogre.

Amy B.

Our house was built in 1912 and the old gravity boiler was replaced a few years ago by the previous owners to an updated boiler. Unfortunately, the company who did that work in our 3000+ sq ft, four story home didn't concern themselves with updating the piping. Needless to say, our heating was very uneven. I spent a few months talking to different companies to figure out exactly where the problem lay and what might be the best solution. It wasn't until Fuzzy showed up that I felt I was talking to someone who really knew what he was doing.

In December, Elkhorn replaced our faulty boiler with a state of the art boiler, re-piped to maximize efficiency and for the first time we can spend time comfortably on the main floor of our home. Kind of important since the kitchen, dining room and living room are all on the main floor.

Fuzzy and his team did a wonderful job. Showed up on time and finished when they said they were going to. They were also able to accommodate changes that I requested during the course of the installation. Any questions or small things that have come up since are promptly attended to and we are extremely pleased with the work. I have been and will continue to recommend Elkhorn to anyone who needs help with their homes heating system needs.

Rebekah P.

Last night my heat when out. I called another company and while they were polite, the words they chose to use with me led me to believe that I was inconveniencing them. I hung up with no resolution and my family freezing.

At 6:19am this morning I called and left a message for someone to call me back. At 8:05am I received a call from Jennifer to schedule my service. They had an open window between 11-1. I explained that I had to go to work and Jennifer said that she would call when the tech was being dispatched. This was great as I could work instead of sitting at home waiting.

I received a call from her (as promised) at 9:51am. He was already on his way to my house! Casey was able to fix my problem quickly and now we have heat. The price was reasonable too (granted my problem wasn't a huge undertaking).

I have found a new HVAC company.

Paula K.

They did a great job installing our air conditioning. Everyone was nice and professional and the end price was the same as we were quoted. We have had A/C now for 6 years and it has been problem-free.

Ryan M.

One of the most disrespectful places I have ever dealt with. The woman on the phone was very snappy and quite frankly a complete bitch. Upon sending a repair man to my house, he tells me everything is fine and i promptly paid my 90$ service fee. A day later, the problem appears again. They come out again, and again, and again, swearing the problem is fixed. After 3 service workers come, the problem is still not fixed, and I am out of $270, all for nothing. Elkhorn is not worth your time

Leigh H.

We had Elkhorn come out to give us a quote on a new furnace and central air install. After no word from them for 2 weeks I emailed requesting the quote. The next day I finally got a call (he said he spaced on getting us the quote, blamed it on Thanksgiving). He mentioned needing to move some duct work and repositioning the furnace. What? This was never mentioned during the walk through for the quote. I'm not sure he was looking at the quote for the correct house. I have no confidence in this company. And the $6800 price tag for a 1 stage furnace is a no-go.

Drew T.

We had these guys install a swamp cooler for our house last summer. At first I was happy with the installation until we got our first hard rain and I noticed water was dripping through the vent cover. They came out promptly and resealed all the cracks, however it still slightly leaks when it rains hard. I was also not happy when winter rolled around and it came time to winterize the unit and put the solid barrier piece in the vent cover to block the elements. The vent cover is on the ceiling at the top of my staircase. Instead of orienting the vent cover in the ideal way such that I could stand at the top of my stairs and insert the barrier, they oriented it the complete opposite way so I either get to haul a ladder in from the garage and prop it up against the wall on the staircase or have to lean over the banister with my wife holding me from falling to put it in. For what I paid them for the install I would have thought they would be a little more competent in that regard. Other than that the unit works great. The guys that came to install and fix the unit have been very friendly and professional.

Jennifer K.

I have had experiences with Elkhorn over a few years now. They did some zoning work on our house, and at first, I was impressed with how many times they were willing to show up to repair things that were not working after the install. They were always nice and showed up quickly. Apparently, the dampers they had used were faulty, they quickly stopped using them after they had to replace many in houses around Denver. Soon, however, it seemed they were always here fixing something that had not been done correctly the first time.

Finally, we were done with each other. More than a year passed.

When our furnace and A/C went a few months ago, we decided to go with another company. We did not want another full year of A/C guys coming in and out of the house doing things in a trial by error way, pretending to be experts. But soon after, we could hear loud noises that reminded us of our previous damper issues. I called the second company, who said that since they had not done the duct work, they would need to rip up the ceiling in our basement to figure out the exact location of the noise.

So, hoping to avoid that and knowing that Elkhorn was more than familiar for the home's duct work, I called Elkhorn requesting a service appointment to try to diagnose the problem. A day later, a service manager called. The first Elkhorn employee to ever be rude. Really obnoxious. First, he said they would not come out because another company had installed the new furnace and A/C, and they were not in the business of fixing other people's mistakes. When I said it was reminiscent of the damper issues, he basically accused me of making up the damper issue so they would come.

I will never call them again.

Sharon H.

ABSOLUTE WORST SERVICE EVER! They lost my landlords payment info, then scheduled an appointment with me and didn't put it in their system so they called the day before they were supposed to be there, to schedule for a later date. I had put off going out of town for that appointment. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. They were absolutely rude and completely unhelpful.