Elkhorn Heating & Air Conditioning

S S.

If I could rate them zero stars I would. Terrible, rude customer service. They will sell you an expensive product, and they are great to work with when you are buying...but when something goes wrong they are awful. I'll never do business with them again.

Harold P.

I called Elkhorn because two of my neighbors had complete furnace and entire house air conditioning systems installed, and were happy with the service and installation. I needed an upgrade to my split system air conditioner, as it was over ten years old, and I needed a third air handler unit installed in the system. When I talked to Elkhorn, the lady answering the phone should win a prize as the most pleasant person in Colorado. She scheduled a time for Gary to come out and lay out the job. Gary, the owner, arrived when promised. We agreed that my outside unit would be replaced, and three air handlers installed. We could use the original piping for two of the units to save running all new copper lines. The price quoted was less than two other quotes I had received, so I gave the go ahead. I am intimately familiar with HVAC from my time working with industrial equipment, so I knew what I wanted in my new system, and Gary agreed. The two HVAC technicians were on time. They finished the inside first, and got out of our way. They cleaned up my house, and my yard to my satisfaction, and left me a professional installation, inside and out. I liked the solid new water drainage system they installed, and the covers placed on all of the new outside piping. My wife and I are familiarizing ourselves with the new airhandlers, which are much better than the old unit. We are pleased with the cost of the new system, as well as the installation. I will not hesitate to use Elkhorn for any HVAC problems I have in the future.

Anne C.

Just had our furnace serviced. Eli did a fantastic job. Was early, wore a mask. Was courteous, friendly. Concientious. Knew his stuff. Cleaned everything to within an inch of it's life! We couldn't be happier with the serivce this company provides and with the equipment.

Carrie S.

We had Elkhorn service our AC units a couple of weeks ago. The tech had to come back the next day as his instrument damaged something with the freon line and the unit was not cooling. He fixed it, no charge. Then 3 days later we noticed the wall and carpet were wet from the upstairs unit. There was a huge drip coming from the unit that happened after the tech had come out. A different tech came out and couldn't figure out what was wrong but flushed the system and moved the drip pan to catch any more water. Again no charge. I called Elkhorn today and talked to a manager. She told me that there is no way the first tech caused the leak. WOW! And told me that the unit upstairs can't even really be serviced. We have lived in the house for 8 years and NEVER had an issue with the AC units before. I am sorry that I gave them a try. The manager doesn't know the meaning of customer service.

Derk T.

Be careful, I hired this company to give me a second opinion on my ac unit. First time they came out the system was frozen and the tech could not diagnose the issue. A few days later he returned and diagnosed the system. The first trip was their fee of 89$ the tech was there all of 10-15 min and assured me there would not be another visit fee. After diagnosis a few days later they charged another 98$ due to more testing...Not once where additional fees discussed. The first company does their diagnosis and trip in one cost anything further is obviously more. I am disappointed that there was not more communication on what costs where involved had there been I may not have moved forward.

Larry B.

Had issue with 8.5 yr old Trane thermostat not controlling 8.5 yr old Trane furnace. Have thermostat set at 68 degrees and thermostat ""inside temp"" display said it was currently only 62 degrees in the house, so it would take 6-10 hours for temperature to rise to the 68 set point temperature, the furnace running the entire time. This has been an issue since the furnace was installed and the installation company (another Trane dealer) checked the system a few times and could find no problem. We knew the house temp was much warmer than the thermostat ""inside temp"" was displaying, so today I used a precision meat thermometer to check the temperature at the thermostat and it read 78 degrees in the house, not the 62 degrees as shown on the thermostat ""inside temp"" display. I thought maybe we had a faulty thermostat and decided to contact Elkhorn. I spoke to Kimberly and she arranged for a technician to arrive 2 hours later. After explaining the issue to the technician, Mike, he diagnosed the problem within 10 minutes. The problem all along has been the cavity in the wall behind where the thermostat is mounted has a cold draft coming up between the studs and the hole in the wall behind the thermostat mounting plate (for the thermostat wiring to come thru) was allowing the cold air to constantly contact the thermostat temperature sensor, telling the thermostat set point sensor to keep the furnace running. Mike placed insulation in the wall cavity and also covered the opening behind the mounting plate with insulation tape to prevent any cavity air from affecting the thermostat temperature sensing bulb. Within 10 minutes, the thermostat ""inside temp"" reading rose to 78 degrees, matching Mike's hand held temperature gauge that he uses to compare actual readings. So the problem was resolved very quickly and efficiently. Elkhorn has certainly gained our trust for future HVAC annual maintenance and any other HVAC needs. Thanks again to Kimberly and Mike for the quick response, diagnosis, and professional service!

james c.

Just hired Elkhorn to replace the entire HVAC in the house. They did an outstanding job. Justin and his entire team were professional and courteous throughout the whole process. All calls were returned promptly, all appointments were kept on time, and all work was completed on schedule as promised. We could not be happier with the Elkhorn experience.

Paul M.

Charged over $500 for a part that cost less than $50! My mistake...I should have investigated the cost of the part before agreeing to the repair. In their defense, they bundle the labor charge and business overhead into the charge for the part. But labor took well less than 1 hr. Pop the cover, pull the old part, insert the new. Advice--if you get an estimate from this company, do not siguthorize the work agreement without getting another estimate or two. Also, if they pull a part, get the part number and check the price yourself. You decide for yourself if a 1000% markup is consistent with ethical business practice.

Steve S.

This is an awesome company. Gary is awesome. I can be a somewhat demanding customer but Gary and his team worked with me tirelessly to ensure that my needs were met. It is a credit to him, his commitment to customer service, and an indicator of his integrity that he always does the right thing. I really appreciate it. Also, every one of the Elkhorn team that has been to my home, and who I have worked with, have been extremely professional, worked hard, and were extremely conscientious. I highly recommend Gary and Elkhorn!
- Steve

Leah C.

Fantastic group of people! All the way from the kind woman that answered the phone, to the minute the guys left, this company is professional and caring. The poor woman that answered the phone had to listen to me freak out that my AC went out, and I'm about to have all kinds of people over for my wedding next week. She listened and took care of me, she had the guys out the SAME DAY! Other places I called were booked for weeks and charged $40 more just to come out and diagnose. The guys were clean, nice, and smart. They had my AC up and running in 20 minutes. They went the extra mile and made sure everything was working perfectly. Their prices are super low, but that's not why I'm recommending them, it's because of their PROFESSIONAL SERVICE. Use them!