Elk Grove Village Sewer & Plumbing

Dale J.

First time caller and spoke to Judy who actually knew what was going on. Had a kitchen drain issue. ""Joe"" showed up a few hours later. Very professional, courteous and spot on with the repair.
Great Job.
I will be using ( as needed) and also recommend them.
Thanks again

Vince K.

Joe has been our plumber for years and we recommend him anytime someone asks for a good plumber.

He was just at our house today to fix a leaky sink. While he was here, he helped with a problem with our dishwasher and bad valve in the shower.

He's super reliable, knowledgable, efficient and friendly. Hard to beat.

Sharon D.

I've been using this company for years to rod my sewer line and I won't trust anybody else because they're honest. I live in a suburb with the old clay sewer pipes. Tree roots are constantly finding their way in there through the joints and when I don't get the pipe rodded every year, I get backups into the house. After they rod the pipe, I am totally backup free for another year. They'll tell you straight out that your pipes are fine and if you get them rodded yearly, you won't need them replaced. With my huge front yard, a replacement would cost around $10,000. I see people all around me getting their front yards dug up by unreputable contractors. Village Sewer recommended the installation of a clean out in the front yard and even said I could make an appointment to get it rodded without having to take off work (that was my reason for always putting it off). I asked the owner if he needed me to prepay and he said, just send us a check after we do the job. Great guy and great company.

Debbie P.

Water heater was leaking they came out that day to assess May 5, 2020. Came back May 6, 2020 to install new water heater. Have not had a functioning bathtub/shower yet. All I get are empty promises of them coming back to fix. Even had EGV Public Works our to check the B Box which the plumber should have never opened and pressure is good at 42. 2 Reps from the village have called them to advise that this is unacceptable and they need to fix ASAP. this did nothing to solve the issue. Do her we sit an 80 year old woman with congestive heart failure, diabetes and COPD left with no way to bathe other than a sponge bath in the sink. BRAVO. Village Sewer. Do you force feed Diabetics candy canes to? Should we be looking for one in the mail?
Totally fed up and disgusted with this whole situation
5/8 called talked to Claudia she said why do you need him to come back now Miss Debbis my response due to my still not having a functioning /bathtub. I tell him and have him stop by. That was the last we saw of him. He came out relaxed shut off valve opened the b box and sailors leaking I will have Colleen call the Village on an emergency call out to fix. No action. I place a ticket with the village on Sunday May 10, 2020 this was the first they knew of the problem. They were out twice. Checked the b box no issues and checked the water pressure and no issues. They even pulled the meter flushed the line checked the shutoff valve and all internal faucets. They said it is definitely something that happened with the water heater replacement. Called Monday May 11, 2020 talked to Claudia said as soon as she had was Wednesday May 13, 2020 from 2-4 said okay. Village called them and told them that was unacceptable and needed someone that day. Claudia called back and told me someone would be there May 11, 2020. Sadly a no show. No one showed on May 12, 3020 either. I called again on May 13, 2020 to confirm our argot 2-4 was told by Judy we were not on the schedule for that day. I asked how that was possible as Claudia told me on Monday I had an appointment from 2-4?? She stated it looks like she never put us on?? Judy assured me Ryan would be here on May 14, 2020. How sorry she was this happened. I won't keep you in suspense as I am sure you figured out Ryan never showed up. So now we are at day 8 with no functional bathtub
5:14 Colleen and Ryan were just here. Ryan used compressed air and blew it through the shower head and the spout and the pressure returned to normal. The shower still would not go on so he replaced the spout and we now have a fully functioning shower.

Steve Q.

Elk Grove village took out our sewer basin that was causing issues for us in mount prospect. They were the the best bid and did a great job on permits, communication and overall work. The yard was cleaned up and very courteous workers. Ask for Big Joe, he will be honest and upfront. Highly recommend!

Lee H.

I had a real emergency two weeks ago, and it happened to be during nasty weather. My 4"" floor drain was backed up so bad, the most potent drain opener wouldn't work. I gave it the weekend, hoping it would eventually work, unfortunately it really got bad, and Monday morning I really had a mess to deal with. My work area with dripping slushy snowy vehicles only compounded the problem.
I called Village Sewer and explained I was kind of desperate. I was told it would be a few hours as Joe was on a job, but she'd send him over as soon as he finished.
Not an hour went by, and Joe was here. He got
all his equipment out and started working.
Two hours later, he was finished. Thank goodness!
I was really worried as it took quite some time to unplug the drain. Joe was actually spending more time, as he wanted to make sure I'd get years of good service out of the drain system. He also advised me on maintaining the drain.
Thank you Joe for the AWESOME service !
Lee Hogan

Kendall B.

Armando came in less than an hour to repair my sump pump.
He was not only fast and good, he did the work for the quoted price.
When your basement is flooded that is very important. It's upsetting enough so to have a reputable business is everything.
The Customer Service Rep was also very helpful.
I will use them again and request Armando.

Cheryl S.

This review is for two separate jobs Elk Grove Village Sewer and Plumber did for me. They did a huge job for me last fall with putting in drain tiles, sump pump, back up Sump Pump and overhead sewer. They did a fantastic job on all pieces of this complicated and enormous job. They were quick, professional , and clean. I interviews several companies and their pricing was very fair and they are just plain good people.

Yesterday I called them for a bad smell in my house. Joe came over and it wasn't an easy find but he discovered the smell was coming from a eroded and broken part of the stack that goes to the roof vent. I'm yesterday sweltering heat he happily stayed in my attic for an hour fixing the pipe.

They also helped me buy and install 2 new toilets they sent me choices for what i needed, and got them quickly ordered and installed.

I cannot say enough good things about this company.

Jennifer M.

Our plumber, Ryan, from Elk Grove Village Sewer and Plumbing, came out immediately when we called with water in our basement. He discovered breaks in our sewer line. He managed to pull permits and get the pipe in front of our house replaced in less than 24 hours. He is very knowledgeable and informative. The company gave us a very reasonable quote and did an exceptional job. Thank you to Ryan and Elk Grove Village Sewer and Plumbing for turning this potentially highly stressful situation into a positive experience.

Jerry J.

Our Garden Hose bursted in the winter and we called for the service. Joe came on time and did an excellent job. He explained the root cause and suggested to take some proactive actions to avoid that happens again.