Elite Rooter Santa Barbara

Mikka P.

We just spent $20k to have our drains cleared and lined last week... the first wknd of ""full use"" (both of us home, laundry, etc) and this happens... thoroughly disgusted and more than furious.

Dasa M.

Wow! So impressed. I had a clocked shower drain and called them because they had good reviews. I thought it was going to take days to come out. They had appointments just a couple hours from my call, even showed up early. Fixed the drain super quickly and it was a great priced. Totally impressed by the experience. Only complaint is that they guys did not have masks when I had requested that they have them. So I gave them extras that I had. They are my go-to from here forward.

Janet S.

We had previously used this company and had a good experience so once our gas line needed replacing we called them again. Needless to say, it was not a good experience the second time. If you as a homeowner have a warranty company, Elite is not the plumbing company to work with. Their pushback and delay in providing us with the requested information needed by our warranty company, which was basic estimate information, was ridiculous and caused a major delay in us following up with the warranty company. This in turn put us in a position of possibly not getting reimbursed at all. Elite was well aware of the urgency in our getting the estimate information to provide but as stated by Elite they do not work with warranty companies hence their delay. Again, if you are a homeowner with a warranty company, DO NOT use Elite.

Henry O.

I Called in the morning and they came within a couple hours (our normal go-to plumber was booked). We had a simple kitchen sink clog so nothing too crazy. Snaked the drain in about 10 min. All in all everything went as we could have hoped and for a good price. Thanks Jose!

Barry M.

We had a gas leak on our main line. They responded quickly and replaced the main line from the street to the house in around 3 days. This was fine.
Our problems with Elite started when they told us our main water line was corroded and should be replaced and would be easy since the trench was already dug for the gas line.
All seemed fine until they reached the house. We had to call them back 3 times for leaks. They made a mess of the exposed pipes, neglected to inform us about water pressure changes with the new line, and slopped plumber's glue all over our sidewalks without trying to clean it up. Our water bill went up over $200 due to the leaks they couldn't find.
We ended up paying another plumber to fix Elite's mess, add a new regulator and adjust the pressure.
I sent these details with pictures to the home office and never got a response. Zero communication from them.
The only reason I'm giving them 2 stars is because the gas line replacement went fairly well.
I cannot recommend Elite Rooter for any jobs.

Takako S.

Scheduled an appointment on their website and recieved confirmation email. Waited all day, but no one showed up. Called the company and the manager said I can't book appointment online on the weekend. She asked me to reschedule my appointment. I rescheduled from Saturday to Tuesday between 10am-12pm. Roy, Plummer, texted me to call him. I called him as he requested. He told me that he will be late for my appointment. He can come around 12:30pm. I accepted and told him it's ok to be late. I'll stay here until 5pm. Someone else called me and left voice message around 1:30pm and said technician will be at my place around 3pm. By 4pm, no one came. Texted Roy, but no answer. I had to call the company to make sure if anyone is coming to fix the issue. Manager said she will contact to the technician and call me back, but she didn't. I had to call the company again. (I waited 35min) They said they can't talk to technician. His cell phone doesn't have signal. They asked me to reschedule again.
How rude is that. No one was responsible for my appointment. They were keep pushing the appointment by saying whatever reasons. The end manager hang up on me since I asked them to fix the issue same day. I was waiting since Saturday all day and today, Tuesday, all day.
Technician might have good knowledge and skills, but I couldn't experience so can't tell about that. But the for sure thing is who ever answers the phone especially manager is horrible.
She was demanding to reschedule or wait until plumber show up at night without telling me what time range. She even said when technician comes and I'm not at that moment then he will leave right away. She doesn't respect my time at all. She doesn't understand appointment means. She thinks that reschedule is the only way to solve this issue. How can I trust their scheduling? They didn't come to my place TWICE!!!!! No show!!!!!
They yelled at me sounds like I did something wrong. I only asked them to keep my appointment as they schedule. They were the one who pushed my appointment.
I have no idea how they can be so irresponsible to the customer for their mistake and yelling and hang up the phone.

Don't waste your time!!!
They won't show up!!!

Google reviews looks nice, but I think it's fake!!

Vince M.

My bathroom tub drained very slowly. Elite Rooter inserted a router snake and rapidly stated that the drain could not be cleared with a rooter snake. They then said they would have to jackhammer out and replace the sewer line for a cost of $5850.00. I declined and hired another plumber who snaked out the drain for a cost of $98.00.

During Elite Rooter's visit I had the distinct impression that they were putting on a performance in the hope of generating a big job where a normal rooter job would be more than adequate. The performance included bringing in another employee with a pipe camera. The camera man appeared in a few minutes (perhaps he was around the corner waiting for the call) and proceeded to run the camera everywhere except into the pipe where the blockage existed. Needless to say, I would not recommend letting Elite Rooter get anywhere near one's home.

Char S.

This is a review for Elite Rooter of Santa Barbara, Ca. They recently did a project for my family and I just have to say they left a mess. My carpeting was filthy after they finished and the drop cloth covered a very little area so did no good and contributed to the over all mess.They did a shoddy job of the repair tiling in the bath room hallway which looks awful and when moving the washer they scratched the floor and and dented the side of a appliance. I told them that it leaked after they did that and the repairman looked at it and said it didn't. I am not blind and I know water on the floor so he was incorrect and probably didn't want to admit it and have to repair it. Over all I would give them a less than acceptable review. I would recommend no one use this company.
I have since gotten other estimates, which I should have done sooner and I feel I was grossly overcharged for a less than acceptable job. I had to pay a cleaning service to get my house back to a livable state which I feel they should reimburse me for.

Take my recommendation and DO NOT use this company.

Jason G.

4 stars, would have been 5 if they were on time. I was able to keep working from home when Elite came into my home and did what they needed to do. They were professional about their business, they were clean, and they worked fast.

Richard ,.

I'm not someone who usually writes bad reviews, but I feel this information needs to be voiced. On the positive side Elite Rooter has very nice office staff and they seem to know how to clear clog sewer lines well enough. The cost on the other hand can be much higher than other plumbing companies providing the same work. We paid $2500 for jetting a line. It wasn't until later that I learned that other plumbers charge much less for the exact same work. My bad for not checking! When I started talking to them about getting other bids for the necessary repairs following the jetting (as any smart homeowner- property manager would do) the communication and response was highly unprofessional. I definitely won't be calling them again.