Elite Rooter - Orange

Michael C.

We had a complete system replaced. The work was done and seems to be acceptable.
The problem is Dion, The Field Manager, and paperwork related to the insurance claim.
The work was started and finished in Feb 2023.
I have called Dion MANY times and the office. Each time I spoke to Dion, he said he would contact the claims agent (we gave Dion the agents information MANY times) and send the paperwork for reimbursement. Same run around when I contacted the office, and they would pass on the message to Diom. NOTHING!!!
Called Dion in June 2023 left a voice mail, office called and was I told I would be contacted. The same song and dance from April, May and June.
One time Dion did answer, he said not to worry again and would have the paperwork sent out by the office. YEA.
When I last spoke to the office in June, I asked the girl about speaking to the office prior times and she responded she was new and didn't know anything.
This is encouraging knowing the amount we paid, and this is the service given.
Why did we lose money? Dion told us we would be reimbursed from the insurance.
Dion's statement was, ""Don't worry I'll take care of all the paperwork for the insurance and get you money back"". Sure Dion, and I guess you have a bridge you want us to buy?

Aakash P.

Spoke with Dion, he was very professional and accommodating! Just booked him for tomorrow!

George P.

Dion and his team were great. He came to unclog a shared sink in a commercial retail building. Prompt, knowledgeable, great communication, professional, and very capable. I would recommend Elite Rooter OC for any plumbing job.

Cheryl R.

Initially I thought this business was great, very professional and provided great product and service HOWEVER I now need to amend my review. They installed a tankless water heater on February 20 and 21. It's now April 12 and am still waiting for a report stating how the leak was detected and what the remediation process was along with a detailed bill for services provided. I've reached out to Dion, who is/was my main point of contact and supervised the install process. I've also reached out to the office weekly asking for progress on the report. I've repeated been told it takes 7 to 10 business days to get the report and the report needs to be created by management which makes no sense as management had nothing to do with the leak detected nor remediation. This report is required by my insurance and it's needed to close out the claim.
At this time I can't recommend this business.

Lynne C.

Isiah came on time, ready and prepared to fix our problem drain. He was polite and courteous. He was very capable, professional and fixed our problem.

We'd recommend this service and their work. And very much appreciate Isiah and his work.

Thank you!

Vivian W.

Isaiah came by to do unclog a toilet in the house & he was super quick, polite & nice about it! the toilet has its own little room and was pretty tiny but he was doing his best not to get any back spray from unclogging into our walls. Definitely recommend him!

Keith B.

I've dealt with different plumbing companies before and I must say that Elite stands out amongst them. The phone customer service along with the physical plumbing work was done with a sense visual care. Several walls had to be opened up, a tankless water heater installed, all new piping, and a shower floor replace. I'm very satisfied with the completed job. The patchwork done with care and you can see it. I'm very happy that I chose to use Elite Rooter.

Khalel D.

It wouldn't surprise me if these reviews were bogus. The plumber will push you to do the most expensive, complicated method of fixing your issue. I always get 3 quotes before moving forward with any construction/plumbing work and the other two quotes were far less expensive and they had a simpler way of solving the problem. Also if you do decide to move forward and they ask for a 10% deposit don't do it. If they don't perform service you will not be refunded.

Sarah T.

Excellent service. Clean and quick!! Would definitely call for any future plumbing issues or service.

Blessed E.

I needed my garbage disposal replaced. Easy job right? No! Mine was old, crusty and corroded!! It was fused together making it so hard to pull off. It had to be cut off, I didn't have that tool so I called the pros lol he did a great job, so far no leaks and my new one is fresh lol I do recommend this company :)