Elite Rooter

Taylor G.

Took them 2 days, 3 techs, and over 9 hours to ultimately replace two bathroom sink drains ($15 parts). And they replaced them with silver drains that don't match our brushed bronze faucets. It cost us almost $500 because they spent the whole time struggling to figure out why they wouldn't drain properly -- when we told them from the beginning that it looked like it was just the drains themselves that we're getting blocked. They left a new employee there for a full day who was sweet but had absolutely no idea what he was doing. He spent most of the day on the phone begging for help. Ultimately we ended up just paying them to get them out of the house.

Other issues: 1. When they left overnight, they left the sinks opened up so our home smelled like sewer gases all night. 2. Part of our concern was that one of our sinks smells like the sewer occasionally -- maybe a venting issue? They did not resolve that. 3. They told us if they had to replace the p-traps it would be another $400 -- which is an insane number for a very cheap part that requires very little labor to replace. 4. This is the second time we used them... the first time our toilet wasn't draining properly. They came by and told us there was nothing wrong, the toilet was just old and we should replace it. I opened it up afterwards and saw that the flapper was falling apart -- replaced it myself in 2 mins and the toilet works just fine.

So, in the end we realized we don't really have plumbing issues -- we have plumber issues. We were asked to leave a review maybe a dozen times. Super pushy. Anyways -- here's your review.

Tim E.

Avoid these scam artists at all cost. Obviously must work on commission. Selling unnecessary and highly costly repairs. Really deceptive sellers!! WOW!! Just a horrible experience.

Arlis M.

Contacted these guys on the Thumbtack app because I had a leak. Turns out, I needed a new faucet. Guy comes out and quotes me $1300 to replace a faucet that costs $100, tops. And for a job that takes about a half hour to complete. LOLLLLLLLLLLLLL. The guy was nice, but his office was feeding him the quotes. This company is obviously predatory and is hoping to find gullible people who don't know how to fix things themselves and then exploit that to their gain. In the end, I fixed this myself with a $45 faucet and a 10 minute youtube video. Don't let these predators scam you.

Jason B.

Elite Rooter is fantastic! They are prompt and can schedule right away. Great prices and extremely professional.
Our technician, Christian Villa was top notch and did a great job!
I highly recommend Elite Rooter.

Kellie G.

Our basement tub filled with water and wouldn't drain. It the Friday before Fourth of July and no one was able to come to our house except John. He was able to fix the problem so we can shower. I was very happy at the response time and his communication. Will definitely use Elite Rooter again!

Ralph K.

Do not use this company! I had a broken sewer line, it took them over 3 months to finish the job with lots of problems. They were 50% more in price than another reputable company in the area. They did lower their price, but I noticed a problem when they said they were done. I text the estimator 19 times, even went to the ""operations manager"" in California to resolve the problem, but to no avail. I had to have another company repair a brand new clean out (broken and misaligned) pipe. I am now in the process of taken Elite to small claims court to get them to settle. They also filed a $15,000 lien on my property because I refused to pay them because they did not finish the job properly. Why does a national company do business this way?

Brandi H.

Joseph did a great job, he came out to our house on a Saturday morning and was very thorough. We had an issue with a bad smell coming from our bathtub drain and he made sure the issue was taken care of. And he gave us advice for the next time! We will keep this company in mind when we have any issues in the future.

Charlotte T.

DO NOT USE ...... I had a SIMPLE Kitchen Leak that turned from $150.00 to $3,500.00 after Daniel and Connor got involved and discovered that this was a Insurance Claim. I have called the Company and cannot get Past Amanda or Annette to have the Owner Mr. PATEL return ANY of my messages to Send a CORRECTED AND HONEST Invoice....BEWARE VERY UNTRUSTWORTHY AND DISHONEST COMPANY and Unfortunately the Owner hides behind his employees to pick up the Dishonesty

Ted O.

Elite did a sewer repair at our home. We were overcharged by 300%. They installed a section of line at an inapproiate angel casuing sewage backup and over $20,000 in additional damage. They also punctured the neighbor's spinkler system main line resulting in nearly $5000 of additional damage. I am going to sue them.

Never use this company!

Brenda M.

Knowledgeable, dependable and courteous. But quoted me twice the price that 2 other companies quote me also the work that they explained to me was not going to be the right way to do it it was a half assed way. Be careful of their pricing.