Elite Rooter

Ruth Ann W.

Jorge was kind but they bate you in with the $79 charge then don't go all the way so that they can recommend doing a $1250 job which isn't needed. But they think you are dumb and take advantage. Then they try and say oh that service wasn't enough and say you need a service that cost $5000. Do NOT believe them. Get a second opinion. I only ended up paying $79 due to the fact we did our research.

Mickey M.

This is a horrible company. Sorry. Just horrible. I have videos and the original contract with them promising to replace my drain line. They put a camera down the line, and said there were all sorts of issues from roots, to cracks, dips, etc. The line has been working fine for over 25 years, and had to snake it twice only. 1st day, they dug 5 feet, then stopped, said that I agreed to the 5 feet. I flipped out. Cancelled payment, call my attorney, filmed everything. Plumber agreed that company should have not done that, and he corrected my original contract to protect me from them. 2nd day, they now agreed to dig the 30 feet to the spray painted marks, they put there, but stopped about 3 feet shot again, and refused to dig more. 3rd day, plumber agreed that they should have just finished digging while they had the machine, and 2 more feet would have been about 10 more minutes. Mind you the cost of the digging machine is $300 per day. Nope, they refused again. So, plumber said screw it, and just dig the rest by hand. The city inspectors are you best friends here, as they will not allow a pumbling company to basically screw you, and force them to put your land back to original, fill in dirt, etc. 4th, General manager comes out, and trys to smooth talk me. They offers to dig to the end of the yard, for $16,000 more dollars? Can you believe this shit? wow! Further, we are now on day 7, and they still have not filled in my nice long hole. This company is by far that absolute worse, will make every attempt to screw you! They really did nothing for me except try to charge me $5,000 every five feet of digging. Very scary behavior, criminal, and my attorney said that the mistake I made was NOT READING the contract before I signed it. My advice? 1st, read the contract, because they will screw you in court with a good contract that you signed. Beware!!! 2nd, make a note of this company, and just move on. Period. Very bad news!!! 3rd, use a friend if at all posible. and last, it is best to rent the back hoe, to dig the trench yourself. Simple. Once I knew the cost of the rental, the company backed way off, and started to work with me. I wish I could have talked to the inspector also. Never did see him. Just the wroste experience ever. The only saving grace, was the plumber who rewrote the contract, and called me everyday to make sure everything was ok, and that we would get through this. 5 starts to the plumber, 0 to the company. DO NOT use this company!!! you have been warned!!!

Jennifer B.

I had a main line water backup this AM. Called Elite Rooter and talked to them in detail about needing my main line snaked for roots, how long the line was and the access point. I was quoted $79. When they arrived, they said that since it was a toilet removal access point (a 5 minute removal and reset) it would be $324!!!!
They are scammers!!!!!

Now (at 3:00 PM) I am scrambling to find a local, respectable company.

After a few calls, I found one and with a price guarantee of $95!!

Ashley G.

They are scammers!! My mom has roots that grow into her sewer lines and we have snaked the drains ourselves a few times. We were not available, so my mom decided to use try this company because of their ""affordable pricing"" and quick availability. They preyed on her lack of plumbing knowledge and tried to overcharge her! In the end, they didn't even complete the job. They ""guarantee"" their work but refused to refund the money and wouldn't even give my mom a receipt! If you are thinking of using this company, don't! Find a plumber who is professional and honest; they are not. We ended up having to snake the drain ourselves.

Ben D.

So this would be my 6 company I interview for servicing my sewer line. Guy showed up and asked me my profession. Then after he found out I was an engineer gave a quote of $1,200 for hydro jetting. Two other quotes were $429 an hour or $395. Consumer beware!

A.J. M.

This company will majorly rip you off on pricing. I used them twice this summer. The first time was a big job so I didn't really have a gauge on if the price was fair or not, but after talking to another plumber I know now that I got ripped off. I gave them $8000 to do a job, which required them to remove the toilet in one of our bathrooms 8-10 times. The toilet became loose, and wasn't able to be tightened down. I called them again (I stupidly thought they might hook me up, since I just gave them 8k) to fix the toilet so it wouldn't wobble. Dude charged me $275 to replace one bolt on the toilet, which took him less than five minutes, and it was messed up from them taking the toilet off so many times! I also had them install a garbage disposal, which they charged $485 to do. The guy told me he was going to buy it at Home Depot so I looked up the model and it was $99. Took him ten minutes to put it in. They charged me $800 for less than 15 minutes of work. Then the next day we used the dishwasher and it wouldn't drain, because the disposal wasn't hooked up properly. So I had to have them come out AGAIN to fix it. Can't believe they didn't charge me several hundreds to fix their own mistake!
Long story short, their prices suck. Tyler and some of the other dudes who did the work were awesome- can't fault them for their company charging insane prices. Y'all could have had a lifelong customer... but when you price gouge someone who just gave you a ton of money and is asking you to fix something you broke, I'm out!

Brian T.

Our toilets were backing up. Elite Rooter was the first to respond to our service request and had an appointment the next morning. It was only $79 to run the rooter through to remove blockage, but our problem was much worse. The old clay pipes had broken and sunk below the necessary grade. They were able to scope the problem and get to work quickly. They understood the cost was huge and unexpected so they offered options and did their best to keep it to a minimum cost to trench across our concrete patio and halfway into the garage floor as well. All very friendly and hard working, I feel we found the best choice for our plumbing needs.

Rebecca R.

Honest review coming your way! If you don't want to read a lengthy post, just read this: DO NOT EVER USE THIS COMPANY!!! They will ROB you on their pricing, take advantage of your situation, ask you inappropriate questions in order to gage just how much money they can get out of you, all-round malicious and unbelievable. They only get 1 star because it won't let me leave 0 stars.
My husband was out of town on business, and we had something of an emergency situation with a blockage in the pipe. Our house in Keenesburg was built in 1925, so the septic piping was cast iron inside the house, and ""orange berg"" outside leading to the septic tank. Upon later review, their website said they had a special going on for $80 exam and rooter. The first round of ridiculous pricing was they charged me around $300 just to pull a toilet and scope the pipe. They said they couldn't see anything with their scope from that, but thought there was a blockage where I had already told them I thought there was a blockage. So they wanted to dig a hole outside, cut into the pipe, and scope again. They charged me approximately $5,000 to do that!! When I asked if that was replacing the entire line from the house to the septic tank, the manager, Katie, told me YES that was to replace the entire line. While I thought that was an extremely high price, I didn't know any better and said yes let's do it. After digging said hole, cutting into the pipe, and scoping; they told me that the pipe had a hole in it and some liquid was leaking into the earth in addition to some of the earth getting into the pipe and was the probable cause of the blockage. Then they gave me a NEW price, to replace the whole line, when they already gave me a price for the whole line! After giving a 15% discount, the price came to approximately $12,000!!!! What?! The manager, Katie, only gave the discount after speaking to her boss, Alfonso. She practically said that anything less than that price and her guys would have been working for free! I begrudgingly agreed, because we had already come that far, and again I didn't know any better.
Upon later searching around with other companies, I should have only been charged around $1,500 for the entire project!!! After finding that out, we contacted the company to see if they would make it right, and they did nothing at all.
The inappropriate questions were from Katie's boss, Alfonso. He asked how much we paid for the house, what me and my husband did for work, and how long we've had the house for.
I can only hope that this review helps someone avoid the mistake I made of hiring them. Even in an emergency situation, DO YOUR HOMEWORK! Be without water for a few days if it will save you over 10k!!!!

Jennifer M.

I had them out to fix a clog. They told me I'd need some very expensive repairs and charged me even though they were unable to clear the clog. Another company came later and was able to clear the clog with cabling in fewer than 10 minutes.

Su P.

I called them because we had a leak from our bathroom. The dispatcher said someone will come out in an hour but no one showed up! No call back until the next day which is absolutely unacceptable when you are dealing with an urgent situation. They finally came out the next day and assessed the problem and quoted me an outrageous estimate for the job. So I called a few other plumbers and their estimate was a LOT cheaper -- I'm talking about one fourth of what they quoted. I will not be using them again in the future.