Elite Rooter

Whitney E.

Elite rooter is always responsive, punctual and helpful. We really appreciate Eric Z for the fast and thorough fix of our bathroom sink. He was informative and very friendly. Thanks Eric!

Yi G.

Worst, worst service ever! Miguels is the guy who came to my house. My pipe wasn't fully clogged and water can still pass slowly. He charged $69 for snaking but only put 10 feet of cable in and then told me he cannot put more cable in anymore (whole snaking time maybe around 3minutes??). He then and start to propose $1200 project for hydroflushing and $4000 project to replace the pipelin, for many times. After his snaking, the pipe got completed blocked (!!) but he refused to admit it is his fault. He refused to do anything and just charged me the money and try to leave as soon as possible.

Since the kitchen pipe now is fully blocked after his work, I have to buy a snake (50 feet long) and snaked myself (put all 50 feet cable with no issues). After the work is done by myself, the pipe's blocking issue is completely gone!

Will contact the credit card company to dispute the charge.

Jane X.

Worst service. Try 5 mins unclog and start to propose $1200 project. $69 for doing nothing

Melissa P.

My son decided to flush a washcloth in his Grandmamas toilet.
The people were super friendly from the lady in the phone to the young man who came out. I called and they were here an hour and 15 minutes later on a Saturday! An hour and 15 minutes! They were super nice. Really friendly. He wore shoe covers, a mask and gloves. He was in and out in less than 10 minutes. I really appreciate the super fast response. When you have a toddler running around, that makes a world of difference. I would highly recommend them!

Ross d.

On time. Great communication. Friendly service. Described the possible causes of the problems. Was able to fix the problem. Fair pricing. Ask for Miguel.

Mely M.

A plumber from elite rooter came out and started explaining to me that he knew exactly what was wrong with my pipes he even had a photograph of it on his phone. The problem was he was standing outside the house. He didn't even look at the pipes. When I questioned him he started to speak to me like I was stupid. This is when I threw him out. I called another plumber, and it was a small gasket that needed to be replaced.

When I called the company back to discuss this with them, they were less than surprised.

Clearly this company is just out to scam people, and you should definitely call somebody else

Bill E.

Roberto showed up on time did what I wanted for preventive maintenance and did not try to get me to do extra unnecessary work as some others who advertise in the newspaper do.

Steve P.

Don't believe what you see because this company is a switch and bait last minute. The service call for $77 but in the end they charge $400 with all these excuses I recommend that you clearly put it in writing before you let them start the job do not talk to the supervisor as he is very shady.

Chang C.

I don't really like to give any negative reviews. I have received the a kitchen drain unclog service in October 2022. I was told only hydro jetting could solve the issue which is very expensive. The service was not a good experience. The plumber came with a machine not working. He has not much experience. Have to wait for another people come. Spend almost full day to just unclog the drain and most of the time is waiting. The warranty is 9 month or 1 year ( I cannot remember clearly) since there is no paperwork for me at all. After half a year, the kitchen clogged slowly. Until today it is clogged completely. I called the office and the lady checked and said there is a warranty and so we made an apt. The plumber came and told us the warranty just expired. Then I called office immediately and was told there was no warranty at all! I accepted the pricy service because of the warranty. The office then said oh there is no warranty at all in your invoice. And the plumber said warranty just expired. This is absolutely a lie.

Susan L.

The $69 coupon on its Web site (https://www.eliterooter.com/location/san-jose/) is very attractive so that I called Elite Rooter. The appointment was made on Saturday, then pushed to Monday.

My kitchen sink was clogged. My house has an accessible clean out. The technician used his power sneak to put the cable in. On certain point, the cable was bumped. Then he stopped and took the cable out. However, the kitchen sink clog issues didn't get resolved.

Then the technician said that snaking didn't work for my kitchen sink clog. He started to recommend more expensive flushing service ($1299). We declined to pay $69 since he didn't get the job done. After he talked to his manager. he agreed with it.

The next day, I called another Plumber who was recommended by my friend. He came in and snaked from the clean out for a few minutes. The kitchen sink was unclogged. He only charged me $80.

Stay way from this company, which just sent unexperienced plumber to your house.