Elite Plumbing & Remodeling

Lynda R.

What great service. We just bought a home in Folsom and discovered multiple plumbing problems that our home inspection didn't notice, but that's another story.

Our new home warranty company sent Elite plumbing to assess the situation and Mike Hidrogo came out quickly to check things out. He was extremely professional and knowledgeable. Today Mike came back to do the repairs. He arrived early in the service window and worked quickly. He answered all our questions and we liked him so much we showed him other things we want repaired that our warranty won't cover. From now on he's our go to plumber.

Tashia S.

Absolute HORRID customer service. They must have new management and or new staff because as you can see the reviews for this place years ago compared to now are complete opposite from each other. I will tell you from my experience why you SHOULD NOT USE THEIR BUSINESS. HEED MY WARNING.

1.) Upon making an appointment they informed the plumber would show up Saturday between 10am- 2pm. The plumber ended up showing up an hour early and after calling to see if he could come back, he was already way out of region. And the lady on the phone stated she actually said it was 8am- 2pm and that since it was a Saturday we'd have to call them back on Monday to make an appointment. That's three more guaranteed days of freezing cold water.

2.) We have a dog in the house, and upon the plumber's arrival not once did the dog hear the plumber knock on the door or he would have woken up. Yet according to the plumber he ""banged on the door"". Which concludes they make EXCUSES instead of finding solutions, which can be confirmed from the other Yelp reviews on here. There seems to be a downtrend of popularity with this company and unfortunately we know why because it has happened to us too.

3.) Lastly and most appalling was the woman on the phone. I could hear from the very beginning she had no regard for her customers. We tried to explain to her our situation and the entire time- WHILE we were talking- you could hear her say ""uh huh. Yeah okay."" She wasn't even listening nor did she try to understand where we're coming from! And then she proceeded to make her excuses (the plumber said he rang the doorbell and banged on the door. Which is a lie because no one heard the doorbell and it is VERY distinctive. And the dog didn't even hear him knock). She then told us that she'd give us a call right back when trying to find an open available appointment, but we never received a call back. Mind you we were very polite on the phone despite her snarky disrespectful attitude and we waited a good amount of time before wanting to call back to just check in and get an update. But, you guessed it, they aren't answering.

Do NOT be a victim of their terrible service!!

David R.

They came out on Jan 6th via my home warranty company. Spent all of 8 minutes making an assessment and told me I would hear back in a couple days. It is now Jan 22nd and I found yesterday they failed to submit report to my warranty company. Real professional. I'm about to call them to see if they did what they were supposed to do yesterday. More later...

Jaqueline K.

Honestly surprised by the good reviews for this company. They treated me like warm garbage. First they lost the email from my insurance company authorizing them to come out. Then they told me ""oh, I'll get authorization to replace from the insurance company first thing tomorrow.""
They didn't start until two days later.
Then they wouldn't return my phone calls and I got to return to old-timey dishwashing by heating water on the stove.
Then they missed their appointment window by an hour and half because they were picking up the replacement parts (that they told me they had picked up the day before).

I have never felt so lied to and disrespected. If you had to heat 12 pots of water to wash in a luke warm bath, you'd feel the same.

When they finally did show up I just wanted them to get out. It is galling to be forced to pay money to a crappy company because your insurance company picked them.

Rebecca D.

We haven't been able to use our toilets, showers or sinks in several days. We are working through our home warranty company and they gladly answered the phone for them and said they would take the job. That was 2 days ago. I called and left voice messages twice yesterday to try to get them scheduled. I called this morning, several times in a row to try to get through to a human with no luck. I am not sure how they can say they provide emergency services 24/7 but never answer the phone. I had real hope that they would be able to help us. We will never choose to use their services.

UPDATE: My home warranty called them and left a message. I received a message from them & a visit same day. Quality work once they arrived. If they can get their phones worked out, then I would consider calling them directly for needs in the future.

Bryan R.

Great guys that were professional and driven to get results. I had a backed up toilet that wasn't a simple fix. They needed to come back the next day with bigger and better tools to get the job done. But they did and as a result we are in great shape in our master bedroom bathroom. Will definitely use this team again should I have any plumbing needs!

Myles V.

Came via my home warranty company. Had water backing up into tubs and toilets not flushing. Came at the beginning of the 4 hour window. Came in with their snake and was able to clear the blockage quickly and efficiently. Even answered some general plumbing questions I had. Very friendly and professional.

Alex R.

You are lying. I did not cuss at JR I said, ""if you're not going to fix it, you can leave.""
And you haven't apologize for stepping on and smashing my son's toy. You're reply to my review is pathetic. And you didn't have a solution. You were being lazy.

Chris A.

I cannot say enough about Mike and his team at Elite Plumbing & Remodeling. They are on time reasonably price and do excellent work! They have a customer for life from us!

Liny L.

Mike, from Elite Plumbing & Remodeling came to the house to repair a leaky faucet, broken flapper in the toilet tank, and install an air gap for my dishwasher. Mike was friendly, honest, and professional. He installed a new valve for my faucet because he saw the old one was not going to be good. I appreciate his thorough job! I will use Elite Plumbing & Remodeling again, and recommend them.