Elite Plumbing, Heating & Air Conditioning

Barbara R.

I hate companies that rip off seniors, especially when I am one of them. Elite was on my hoa's list of approved vendors so when my ac stopped working, I called them. They came more than an hour early while I was still in the shower. The guy replaced two ""relay switches"" at $140 each. He told me I needed a new condenser because mine was almost 15 yrs old and needed replacement. He suggested the new version for $7800 because freeon would no longer be available for my ac unit. The ac worked for 12 hours and went out again. When he returned, he almost convinced me to purchase the new system but then I called my son in another state who is familiar with ac systems. They spoke, the serviceman cleaned out a hose, charged me another $100 for the return visit and my ac has been working ever since with no problem. Had he not spoken with my son I know I would have been duped out of several thousand dollars. BTW, this company is no longer on our list of preferred vendors.

Gabby P.

Since my wife purchased a home back in 2011, we've had multiple issues with our AC unit..recently our upstairs ac unit broke on us and Ken was helpful as always to come out and fix the issue. Price to warranty ratio compared to others is unbeatable. Been using Elite AC since our first problems and haven't used others yet because the prices are reasonable, and the workers are knowledgeable with what they do..good job Elite, I'd definitely recommend you to others.

Jo Ann L.

I used Elite for routine ac maintenance. They recommended replacement of 2 parts because of general wear. Since Elite was highly rated on Angie's List we did not get other estimates and agreed to the replacement of one of the parts at the quoted cost. After Elite replaced the part, we checked with Home Depot and Grainger. The cost of the part was $8 and $11 respectively. We had already prepaid Elite $49 for the maintenance call and then Elite charged us an additional $130 for the $8 part that took literally 5 minutes to install. Unfortunately we did not check out the Elite price before replacement of the part because of their excellent rating on Angie's list. When we called the owner, Armando, of Elite and very nicely explained our concern about the over pricing of the part, he was extremely rude, and basically said it wasn't his problem and that he could charge whatever he wants. He also stated that he really ""didn't care"" what his rating is on Angie's List. It is true we had agreed to pay their price, but that was based on our belief that he was honest in his pricing and not trying to gouge his customers. I would NEVER use them again, even if it meant having no ac in the 106 degree days here in Las Vegas. We were taken advantage of and the attitude of Armando was extremely unprofessional.

Kimberly E.

Just bought a new house and have had problem after problem. Found out my Ac is broken. I saw mixed reviews for this company but honestly it was cheap $25 for service I thought the hell with it I would be out $25. I called and the woman on the phone was amazing we got set up for the same day between 3-5. Ken came right at 3 told me my issues and went to work. Very happy with the price. I feel bad because my mom is a little harsh don't take it personally ken !!! He was amazing and fast and even showed us a video of what was wrong. Defiantly use them you won't be sorry

John P.

Called because I was gathering estimates to replace my older systems. Had 2 other estimates already. They were prompt and called before they were on their way. The technician they sent over explained everything to me from my existing system to the new energy efficient TRANE system they were proposing. He went into the attic and outside to gather all information and went over the entire process. Their prices are the most competitive. They are a locally owned business.
They are definitely the best AC company in town. We have used a few companies before, but none as good as these guys! Needless to say, we installed 2 TRANE 5 ton systems with them! They installed both systems in one day. These guys don't fool around. After they were done, I went into the attic to check how it looked and was amazed. It was so clean in there, they even cleaned up the old ductwork and old parts left laying around from a previous company. On top of that, they are going to do the maintenance on them for the next year! After the install was completed and new thermostats installed, they made sure I knew how to operate the new wifi enabled thermostats! I can control them from my iphone anywhere. Soooo cool! Thanks Elite, their plumber will be coming to our house next.
These guys rock! You won't be disappointed. Thanks again Elite!

Maxine H.

DON'T BUY THE COUPON - They won't honor it!

I got the name of Elite from Yelp, and called to get an HVAC system repaired. I also purchased a coupon from Yelp - basically $200 worth of services for $155. Not a significant amount of money but worth doing when you've got a system you know needs work. I authorized them to do the work and then they ran my credit card (without showing me an invoice) for the full amount.

They have thus far refused to honor the coupon. As I'm understanding it, if you give them a coupon they will simply jack up the cost of the bid to cover the coupon. That obviously wasn't what I expected. Sad because I have a lot of homes and am looking to build a relationship with a new AC company. This isn't a company I would trust.

Teri W.

I totally forgot to write my review of Elite. I guess that's what happens when it's not a place you ""check in"" to.

Anyhow, our A/C had been struggling for awhile, making loud noises and such. It was obvious that it was probably on it's last leg, since it was installed when the house was built in 1995.

I spoke with Alan from Elite and he was amazing. Service calls are $25, and that money will go towards any repairs you may need. We set up a time, and not only was Alan on time, he called to see if he could come early! That NEVER happens in this industry.

Turns out that it was going to be best for us to replace the unit entirely. Alan presented all of the options and was very up-front and honest about the costs. He also explained payment plans.

After careful consideration, we decided to replace the unit. Trying to repair it would only delay the inevitable. (Although it may have made Elite more money, in the long run) We set up an appointment and the installation couldn't have been easier. 3 gentlemen showed up (again, on time) the day of the big install and it took more than 6 hours (they replaced the heater as well). They also replaced the thermostat on the wall to a digital model and showed my parents how to use it.

It was all really simple. I would definitely suggest Elite to anyone who is having issues with their A/C or heater (can't speak about their plumbers). A representative from Elite called a couple of weeks later to check on us and to ensure that everything went as planned. It's not often you leave a situation like this not feeling like you were screwed over, but that was definitely the case here!

Mike L.

Since finding this company with service advisor a few years ago they are my go to company for the hvac and plumbing on my 46 year old home in McNeil. They come when they say they will, know their stuff and are very reasonable. Always clean, professional and friendly. My unit was installed by a joker who disappeared and never installed the 14 Seer unit correctly given the computer boards in the unit. Have met two A/c guys over the years from Elite who were equally great. My old house has had a lot of pipe breaks and pinhole leaks outside and various plumbing problems inside. Pete is their plumber and he is the best...I actually enjoy his company. Talk about professional....He is busy though, but worth the wait if you can. My garbage disposal just broke and I have scheduled for him to come and do the install and made me think to write about them for yelp. I think this will be Pete's fourth or fifth visit to my house. Saving me time and hassle and I know things will be done correctly.

A good friend used Elite for his rental air conditioning replacement as well as service on a broken unit. He had shopped around and got a runaround with other companies and was very satisfied and got a good price for good work and product with Elite. He appreciated the referral for Elite.

I think there are well known firms in the valley that rip people off in this field as well as plumbing, as well as schlock work at cheaper prices by fly-by-night characters. Elite does great reliable work at a good price in both Ac/heating and plumbing.

Las V.

In the height of record breaking heat on 6/29/13, our A/C went. Elite sent a service technician out within hours on a weekend, and the technician showed up even earlier than the time they gave me! The problem was fixed in less than 10 minutes. Elite was recommended to us by a friend and we would highly recommend them as well.

Faye S.

They showed up late. The dispatch would not send anybody till my mom calls to say it is fine to send somebody (I am adult). They finally showed up but the Plumier hurt his back and would not install my toilet and did not have the part for my leaking sink. I rescheduled and they canceled me because someone had an emergency. So now my new toilet is in a box at the bottom of the stairs and my sink is still leaking. They are a comepleat wast of time, find someone else.